BryanChao

@TransUnionSM how can I get in touch with US based support to help answer tenant screening product questions. You phone system makes it very hard to contact support. Agent was not knowledgeable and supervisor call back never happened.

@ChampionPowerEQ thank you for providing excellent pre and post sale customer support. Your agents are accessible, knowledgeable. Please make a 9000 watt trifuel inverter with 50amp 120/240v for portable home backup. Switch for floating vs. bonded neutral. Show watts used.

@DuroMaxPower your xp9000ih dual fuel inverter looks very interesting for home backup in CA, but two things give me pause: 1) Lack of responsive and knowledgeable customer support 2) this model comes with a bonded neutral with no instructions for how to easily convert to floating

@HDCares @HomeDepot @HDCares what is the best way to get help? Phone agents can't produce documentation for what we talked about

@HDCares having trouble getting a manager who can help correct a HD rep's mistake on price match. Been on the phone for over hour and half. Agent does not transfer to manager as requested. Keep getting transferred and explaining myself again. Poor customer experience. Pls help!

@altopharmacy love your service and have been an early supporter. I have found myself having to return to traditional pharmacies for someone to pick up the phone, better handle on inventory, and 24 hr service. Pls consider.

@AmazonHelp TY! What option do I select? This looks like it’s just going to take me to the agents that send me to the same help article again

@BryanChao In that case, we can see if we can add the instructions for you. When you have a moment, please reach out to us directly here: amzn.to/NAContactUs. -Trent

@AmazonHelp why do your drivers keep leaving packages in view of the street when there is an obvious location a few inches over to keep it out of view?

@AmazonHelp I’ve clicked on it. There is no open text box to specify leaving packages out of view

@BryanChao Hi there! We're sorry for the poor experience you've had with your deliveries. If you haven't already, please add delivery instructions to your address here: amzn.to/3SKSrwh. We hope this helps! -Trent

@AmazonHelp How do you tell Amazon delivery to not leave a package in plain view of the street? Isn't that obvious? It only gives options like front door.

Really wanted to use at @rachioco but the plug is too big for outdoor outlet enclosure. Also needed a hardwire option for a different location.

@rachioco @therootquencher How do you prevent roots from clogging it?

You might have noticed a new product on the Rachio website! We’re proud to welcome Root Quencher by @therootquencher to our collection of intelligent devices. Root Quencher delivers precise water to trees & shrubs while eliminating evaporation 🌳 buff.ly/3LLIcFo

@Schlage_Locks Great customer service from Joe. Knows his stuff, great communicator and follow through. Glad I bought @Schlage_Locks

@Schlage_Locks Thx did not work. DM'd you for more help. TY

@Schlage_Locks I cannot unlock my Schlage encodes remotely. Is the app down? Confirmed devices connected to wifi and wifi is functional.

@Schlage_Locks @dh775246 @Schlage_Locks i am getting same error. Is there an outage? If so what is eta for resolution?

@dh775246 Hello - due to the AWS outage yesterday, there are sporadic communication issues that have affected some Schlage Home app users. We are actively investigating the issue and working towards a resolution. We apologize for any inconvenience this has caused. Thanks for your patience.

@AirbnbHelp @brianchristian terrible customer service experience. Support had been unhelpful. Just tried to close the ticket when issue not resolved. For lost and found. Infuriating

@AirbnbHelp pls make it easier for for guests to interact with customer support. My wife booked us an airbnb and need help retrieving a few items. Host not responsive. Support rep not helpful.

@sonic How do we plan for this ahead of time? What if the tech won't go to the crawlspace? Then we won't have internet and have to cancel the service? I asked about running the fiber for the tech to desired termination point but then told there would be truck roll fee if cable is damage

@BryanChao This is to avoid confusion or misinformation about routing cables or equipment the way you would like to. In the end, it is really up to the technician in the field (doing the work) to adhere to your concerns and install the service according to your explicit instructions.

@sonic very happy with your internet and customer service and will be installing at another location. One point of friction is the installation. Customer service won’t provide any guidance to prep for a neat install. Just says it is up to installer. That is not helpful

@WyzeCam all 8+ pan cams bricked after most recent firmware update. Why? Pls help!