CDK Global

We asked Benzel Busch Motor Car how the CDK Dealership Xperience Platform helps their team perform at their best. Watch our latest customer success story to see what they had to say: ow.ly/Mssh50XjkFz #AutomotiveIndustry #Dealership #CarSales

To round out #NationalVolunteerMonth, our Hoffman Estates team gave back this week at Feed My Starving Children helping support their mission to provide meals to children facing hunger. Thank you to our volunteers for stepping up and putting our values into action.

April just threw another curveball at the car buying journey. The overall Ease of Purchase score dropped to 81% as inventory tightens and buyers feel the friction.📉 Dig into our latest data to see what's behind this shift: 👉 ow.ly/87Bu50YTcWW #Dealership #CarSales

What should dealers think about when evaluating #AI in the front office? 🔍 Amber Good breaks down how intelligence, not just automation, helps #dealership sales teams move faster, work smarter, and deliver a better experience from the first lead. 📹 👉 bit.ly/3P92oHl

Busy sales floors don’t leave much time for personalization, but #CRM Video makes it simple. 📹 📲 Record, edit, and send personalized videos from desktop or mobile, all embedded in CDK CRM. Learn more: bit.ly/3P5i3aA #Dealership #CarSales

Checking in from day two of #DMSC2026 in Scottsdale! 👋 🌵 CDK’s Anu Roberts joined the Curating Your AI Toolbox panel to share practical ways dealerships can evaluate and implement AI that truly supports their processes without adding complexity.

Great dealerships don’t just react. They plan ahead. Join us on April 28th to learn how to turn everyday challenges into a proactive, long-term strategy and build a clearer path to more consistent operations. Register: 👉 ow.ly/fFLp50YPubx #Dealership #CarSales

" We're at a turning point where we have all of these tools for the dealers to use, but we haven't evolved the processes inside the dealership to actually leverage all of them." The first half of the customer journey is better than ever thanks to AI– But the handoff into the showroom is still broken. Amber Good, Senior Product Marketing Manager at @CDKGlobal, explains why the context from the first half isn’t carried into the showroom. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/shepherd-on-in… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com

In celebration of #NationalVolunteerMonth, our Portland team volunteered at the Oregon Food Bank, helping to bag thousands of pounds of food and bringing our Create Possibilities core value to life in their local community. 📦

AI is moving deeper into dealership operations. Amber Good, Senior Product Marketing Manager at @CDKGlobal, breaks down how agent-based systems are taking on more tasks inside the CRM.  "We've evolved from having large language models that were able to intelligently answer questions for customers on behalf of the dealership. And now we're moving into a space where you can actually create agents inside of your CRM that are going to allow your dealership to have specific agents that are doing specific things to take all of that off of your salespeople." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/shepherd-on-in… - Thank you to our partner @CDKGlobal! Check them out by visiting: cdkglobal.com

Gen Z is the first generation to book service online more than by phone. 43% use the dealer website. Only 31% pick up the phone. Compare that to Boomers, where 66% still call and just 17% book online, and you can see exactly where service departments need to invest. The phone isn't going away. But if your online scheduler is clunky, you're already losing your next decade of customers. Is your online scheduler ready for the generation that won't call? Source: @CDKGlobal 2025 Service Shopper Study

Tune in below at 12 PM CST/1 PM EST! 👇

CDK’s Amber Good, Senior Product Marketing Manager, is joining today’s episode of @GuyDealership's Daily Dealer Live to discuss CRM today, where it’s headed, and how AI will impact it moving forward. Tune in to the show at 12 PM CST! 💻

Consumers watch an average of 20 videos before purchasing a car. 📹📲 With more information than ever at their fingertips, buyers are doing serious homework before they ever step foot in a dealership. Watch more: 👉 ow.ly/7nG850YNt0T #Dealership #CarSales @Covideo

Our Built‑In CDP unifies and enriches customer data directly within the CDK Dealership Xperience Platform — no extra logins, no added complexity, no additional fees. See how it works 👉 ow.ly/YxTl50YMH8T #Dealership #CarSales

Dealers, are your teams responding fast enough without sacrificing personalization? Join our webinar next week to see how AI assistants and video‑enabled #CRM help sales teams stay ahead: 👉 ow.ly/luwt50YKCSV 📅 April 22 at 12:00 PM CT / 1:00 PM ET #Dealership #CarSales

The Service Lane is getting more competitive.🔧🚗 Independent repair shops are gaining ground, but dealerships are stepping up in customer satisfaction and retention. Get the full breakdown: 👉 ow.ly/gBIW50YKqib #Dealership #FixedOperations

In our latest study, we looked at what separates top-performing dealerships from the rest. It wasn't just process or technology. It was how effectively their teams communicate. 💬 Read the full study: 📖 👉 ow.ly/uwTR50YK533 #CarSales

Want 34% more vehicle sales? Join us for a webinar on April 22 to learn how top dealers are driving significant gains in appointment set rates by optimizing their CRM. Register today 📆: 👉 ow.ly/FRTM50YJ1E1 #Dealership #CarSales #CRM

Drowning in dirty data? When customer records cannot be trusted or shared across teams, every decision is at risk. Find out what dealers should focus on next in the full CDK LIVE conversation: 👉 ow.ly/ZOjn50YIRmv #Dealership #CarSales #CDP

Bad weather. Global tensions. Slower sales. Despite it all, salespeople stepped up in Q1. Buyers rated sales staff higher than last year, praising efficiency, transparency, and trust. Read our latest blog: 👉 ow.ly/NsnF50YInGb #Dealership #CarSales #AutomotiveIndustry