C Smith

@Hertz @alainapemberton Alaina. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@alainapemberton Hello, Alaina. We're sorry to hear about your experience! We're here to help. Could you please send us a direct message with your rental details and the primary renter's full name and your relation to the primary renter? Thank you! -William

Nothing like sitting on the side of the road on hold with @Hertz emergency roadside assistance for 45 minutes. Truly awful customer service.

@Hertz @scollbandit Matt. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@scollbandit Hello, there. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Jessica

Yo @Hertz at BWI…are ya’ll ok? There are 3 people working and 30 people in line. We’ve moved 5 feet in 30 mins. What’s the point of “skip the line” when nothing is ready and impossible to expedite? This is awful

@Hertz @scarywhales Anne. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@scarywhales Hello, Anne. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Jessica

when my rental car has a questionable goo in the seats and the AC is struggling to work in the Texas heat 🙄🙄🙄🙄🙄 @Hertz

@Hertz @sohrel Shay. To add insult to injury, Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. If you just read the response to your issue, agentic Jessica’s standard response didn’t even come close to the issue you raised. #hertz

@sohrel Hello, Shay. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Jessica

Avoid @Hertz at all costs for personal and business travel. Widespread fictitious damage claims from use of AI scanners driving class action lawsuit.

@Hertz @TANK710297 Tank. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@TANK710297 Hello. I would be happy to look into this for you. Can you please send me a DM with your rental information and primary renter's full name, so I can help out? -Karen

@hertz customer service is beyond bad! The @hertz @uber rental experience has been terrible! They took my money, but I can't use the car for @uber, explain that? And this has been the case since 4/30, @ hertz @uber is taking their sweet time to even address it!!!

@Hertz @donromano27 Don. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@donromano27 Hello. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you!

@Hertz you guys are scam artists. I filled up my tank right across from the DAL airport. Return and guy says they’ll email receipt. Charged for $35 of gas when I returned tank overflowing. #hertzscams

@Hertz @viper0481 Samuel. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However , let me know if you have any success. #hertz #hertzcustomerservice

@viper0481 Hello, Samuel. If possible, could you please send us a DM with your reservation information and the full details of your current situation so our team can look into this for you? Thanks! -Jessica

@Hertz 30+ calls in 4 hours and I can't get somebody to pick up the the phone at DTW in Detroit and you've blocked me now. All because I need to change airports 4 days from now to do my job. great customer service!

@JamieTGW @Hertz Jamie. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@Hertz So are we, I’m Doing it right now.

@Hertz @HertzRentaCar Shut this location down. When do we not receive a notification for a paid reservation? No warning call after a 40-minute drive, no help, just a useless AI phone tree. Hertz rental car truly screwed us over. TY #HertzDoesntCare #worstService #ScrewedUsOver

@Hertz @b_bruRAD Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@b_bruRAD Hello. We're sorry to hear about your experience! We're here to help. Could you please send us a direct message with your rental details and the primary renter's full name and your relation to the primary renter? Thank you! -William

i am so sad to blast @Hertz but i’m having a really difficult time getting ahold of yall. i am dealing with a very unexpected family emergency and need to change my drop off reservation and literally no one can help me. so disappointed.

@Hertz @BebeLerner Bebe. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me known if you have any success. #hertz #hertzcustomerservice

@BebeLerner Thank you for reaching out today! Please PM me at: m.me/hertz your reservation number, your full name and relation to to primary renter, along with further details so that I my further assist. -Karen

@Hertz you are the worst - how dare you charge people for this?! Over 2 hours since we landed to get a car? Checked in online, never got a car slot, waited over an hour and a half to get the wrong details on what car to get & now no one is in the parking lot to help us?!

@Hertz @aakashmatthews2 Aakash. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. Karen seems to be an oft used AI agent. However, let me know if you have any success. #hertz #hertzcustomerservice

@aakashmatthews2 Hi. Thank you for taking the time to reach out to us regarding your experience. Please send us a private message with the name of the primary renter, the reservation/rental record number, along with further details of your situation so we can further assist you today. -Karen

Hey hi. Please do not take cars from hertz @Hertz . They didn’t clean the car and didn’t give the car which i need it. As I have made a call to them before booking and after booking. They told we will give the large sedan car and we also booked the large sedan car.

@Hertz @IAMSteveCox Steve. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@IAMSteveCox Hello. We're sorry to hear about your experience! We're here to help. Could you please send us a direct message with your rental details and the primary renter's full name and your relation to the primary renter? Thank you! -Madelin

@Hertz Staff at BOS need to do a better job cleaning vehicles. This was in my vehicle last night when I picked it up. Skeeved me out! 4 empty condom packs and a dental flosser. 🤮

@Hertz @TheHistoryOfTh2 Hertz appears to use agentic AI responses like this to take Issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@TheHistoryOfTh2 Hello. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Mario

@Hertz You know that you have zero cars, reservations notwithstanding, at EWR, right?

@Hertz @Didnt_signup4_X Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@Didnt_signup4_X Hello. We're sorry to hear about your experience! We're here to help. Could you please send us a direct message with your rental details and the primary renter's full name and your relation to the primary renter? Thank you! -Madelin

Instead of auto charging my card @Hertz keeps sending me invoices by email and paper mail, with no means of paying it online and they don’t accept payment in person. Do you monkeys want my money or not?

@Hertz @ShaliniMitra14 Shalini. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@ShaliniMitra14 Hello. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Mario

@Hertz I booked a large sedan for 24 hours, but was given a smaller vehicle with limited boot space. When I returned the next morning to get the sedan I had booked, none was available, so I had to pay an additional $116 for a last minute minivan. (1/2)

@Hertz @TejasGator Jeff. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@TejasGator Hello, Jeffrey. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Mario

@Hertz why do I get lesser service for being a President’s Circle member and getting a luxury SUV? Why do I have to check in at the desk and wait 30+ minutes now for my vehicle at MCO?!

@b_bruRAD @Hertz Bailey. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@Hertz thank you, william! i just sent yall a message

@Hertz @hey_itsfly Hertz appears to use agentic AI responses like this to take issues like this offline to die a slow death. My experience anyway. However. Let me know if you have any success. #hertz #hertzcustomerservice

@hey_itsfly Hello. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you!-Mario

Yesterday I had to drive overnight from ATL to Baton Rouge because of a family emergency. Luckily @Enterprise was able to help… but not until after @Hertz completely dropped the ball with poor communication, horrid customer service, and now my money locked up for the next two weeks for a car I never drove when I was clearly in distress. I realize this is my fault because I booked through @expedia, with whom I can’t even get a human on the phone. Live laugh love but I am so done with all this yellow Hufflepuff energy. Team Green for life.

@Hertz @aakashmatthews2 Aakash. Hertz appears to use agentic AI responses like this to take issues offline to die a slow death. My experience anyway. However, let me know if you have any success. #hertz #hertzcustomerservice

@aakashmatthews2 Hello. Please send us a DM with your full name, reservation number and the full details of your current situation so that our team can further assist! Thank you! -Mario

@Hertz #CustomerService #hertznorway #hertzcustomerservice do you really@think it is ok to book a one way rental, pay for it then get charged £500 later for one way cost? I’m sure it’s in the small print but when I book a one way flight I don’t expect to pay later for the plane.