airasia

@minto0212akari1 "Hi, we’re sorry to hear about the delay in your refund case. Kindly follow us back and DM your phone number so we can check the status of your case and assist you further."

@airasia I have already logged a case more than one year ago. This delay is unacceptable. If you cannot process my refund immediately, I will file a complaint with the Consumer Affairs Center in Japan. Case ID: 163785861

@jackytankz "Hi Jacky, sorry to hear about the delay 😔. Please follow us back and DM your phone number so we can look into this for you right away."

Yoooo @airasia my flight keeps getting delayed and delayed.. it has been over 5 hours since my initial departure time.. seriously frustrating…

@fhleev “Sorry to hear about the delays, that sounds really frustrating 😕 Followed you back, feel free to DM me your number so we can stay in touch 👍”

another trip with @airasia, again delayed. From 2130, rescheduled to 0105 (they sms’ed ), now sitting inside plane for 30 mins, technical issues, no air condition. 2 trips, 2 delay, 100% hit rate … trading time with $, food for thought traveling with @airasia @anthonyloke

Airasia flight from KL to Hanoi, sat in the plane for 1 hour waiting to depart. Reason given airport busy, and out of pilot control. Runway that busy? Can’t it be handled better instead of wasting 1 hour in the plane ? @anthonyloke @airasia.

@mithun_tweets Hi Mithun, we’re here to help. Please follow us back and DM your registered phone number along with booking details so our team can assist you directly.

@airasia @airasia_indo I urgently need assistance with booking C7FHQV. Requesting cancellation & full refund under DGCA’s 24-hr rule (booking made few hrs ago, travel >7 days away). Safety concerns due to Bali flooding—passengers include senior citizens & child. Please help.

@CharanParamesh We've received your message, and we have responded to you. Thank you

@C_assist_ @airasia I’ve already shared my case details (Case 205580871 / Order 10051074694) & my number with your team multiple times. I was sold expired Baileys (Mar 2020). What I need now is not more DMs, but a public, clear resolution within 3 days: replacement or full compensation.

@airasia MOVE Duty-Free – Very disappointed! Bought Baileys (Case 205580871, Order 10051074694) and it’s spoiled & hardened. Shameful as I gifted this. A refund isn’t enough—I lose my duty-free benefit. I demand a proper replacement at Hyderabad Airport.

@Jyotirm83814884 Hi Jyotirmoy, thanks for reaching out. Please follow us back so we can DM you. Kindly share your contact number and travel details, and our team will assist you with available flight options.

@airasia @indianairlines @IndiGo6E Can u provide any connecting flight from vns to ccu on 04.09 after 8 pm @airindia @airasia @IndiGo6E

@airasia @AVA_airasia @IndiGo6E pls resume the flight from Varanasi to Kolkata on 4thSeptember2025 @flyspicejet @indianairlines

@Susumilk19 Hi Donut, we hear your frustration and we’re sorry you’ve had this experience. Please follow us back so we can DM you—if you could share your contact number, we’ll arrange for a support agent to reach out directly.

@airasia Stop asking people to ask your stupid Ai. We need real human to talk! Complaint to your "bo~" completely useless. Customers deserve proper support, not a bot repeating the same thing over and over.

Please @airasia, provide a HUMAN customer service! No valid email, no call helpline everything is forced through your ‘Ask Bo’ AI that’s completely useless. It doesn’t solve a single problem, just repeats the same thing over and over. Please think about your customers 😡

@CharanParamesh Hi Paramesh, we’re very sorry to hear about this experience. Please follow us back so we can DM you. Kindly share your case details along with your contact number, and our team will review this matter urgently.

@airaisia_ @airasia @getmyrefundin Sold me expired Baileys (Mar 2020) (Case 205580871 / Order 10051074694). After days of delay, you offer only a token MYR 227 refund for 3L vs ~MYR 971 retail. This is insulting.

@ashishpadiya Hi Ashish, thank you for sharing this. Please follow us back and DM your phone number so we can review your case directly and assist you with the refund process

@USHNANSHU @airasia @airasia_indo @ThaiAirAsia As per rules cancellation within 24 hours should get you a full refund Contact @getmyrefundin they will make sure you get a full refund

@airasia @airasia_indo @ThaiAirAsia I have booked a flight by mistake. Please make a one-time exception and issue me a full refund. Please cooperate with me. It's not even 12 hours since I booked it.

@charan0408 Hi Charan, sorry to hear about your experience. Could you please follow us back and share your contact number via DM so our team can reach out and assist you directly?

Flew @AirAsia from Tokyo to Bangalore baggage fees were a nightmare. Website says 14,000¥, but I was charged 23,000¥ at the airport. At first they even asked 56,000¥ for just 4kg extra! This is misleading & unfair. Never flying AirAsia again.