Cadell

@jumpdesktop On my iPad, I just see ‘connecting’ and on the Mac client all I see is ‘Connecting to Jump Desktop’s cloud service’

@jumpdesktop Hi! Is there a system outage? I’m unable to login.

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@agoda Hi Pete, I’ve tried all of that. The website isn’t as user friendly unfortunately.

@CadellVas We apologize for the inconvenience. If you have an account with us, we recommend resetting your password to log in. Additionally, you may want to update or reinstall the application. Alternatively, you can visit our website to make your booking. ^Pete

@agoda Hi team! The app doesn’t work on my phone, and keeps telling me to login :/ It’ll say I’m signed in, and prompt for a login as well - and constantly shows ‘Sorry, we have encountered a technical issue. Please try again’ when I’m using the app

I’ve reached out via email and chat, updated the app, waited months but the issue still persists :(

@agodasg Hi Team, I’ve been having issues with the app for months - could you please help? It’ll always prompt me to login, even though I’m already signed in. And then show me this red banner as I use the app. I’ve done everything, reinstalled, multiple logouts and logins.

@FiCares Come on, no response for 2 weeks? The app chat doesn’t yield a single response, no response to posts here and DM, no response to emails. Not a single response, I’m just trying to close my account.

@FiCares - can you look into this?

@FiCares I’ve been trying to close my account for the last one week, but haven’t been able to. I’ve contacted chat twice and not had a response.

@IndiGo6E speciality - constantly delayed flights & cockroaches.

@excitel_rocks haven’t had internet for 2 days, nobody picks up their phones, no intimation about downtime - what’s going on?

@Airtel_Presence why the sudden jump in pricing? I see plans have gone up by more than 50% in the last few months

@tcookin Time to fix your website - it's been months and I haven't been able to reset my password or login. When resetting, if all data entered is correct - I get a message saying session expired (It's correct, else I get a validation. Your customer Care number is switched off!

@airtelindia what’s up with the constant increases in prepaid tariffs? The cheapest plan for 30 days is now 199. Doesn’t make sense for a spare phone. This used to be 99 a month or two ago. Doubling prices is insane

@FiCares I didn’t ask about Fi Plus on my last comment, only about the sudden change in the forex fee

@CadellVas Hey there, Please be assured, once Fi plus goes live, you'll be informed about it over the app and website. Thanks!

@FiCares what was the reason behind the bait and switch with regards to the forex fee? A major selling point was the 0% forex fee, and now it’s 2.5%? What is Fi+?

@FiCares Selective answering is the exact issue I mentioned, looks like it’s the same here

@FiCares But why was the forex fee changed from 0 to 2.5?

@Bank_on_Fi How pathetic is your customer service? I have been trying to reach them to know more about the new update on Fi accounts. It is just a waste of time, I am put on hold most of the time and the call is cut abruptly later on

@FiCares You advertised 0 forex fee as a selling point, and then switch overnight? That’s extremely disappointing. What else is going to change overnight?

@CadellVas Hey Cadell, We understand your concern. Please be assured, we will surely share information on the different tiers, including fees and charges with you before February 26th. Meanwhile, your patience is appreciated!

@FiCares Is there a reason why though?