CareSuper

@Rigels_Child @MichaelWestBiz Hi, please send us a private message with your full name, member number and contact details so we can respond to your enquiry. You can also email us at info@caresuper.com.au or call us on 1800 005 166 between 8am–7pm Monday to Friday (AEST/AEDT). Thanks, CareSuper

@MichaelWestBiz Ill be enquiring how to switch my super out of @CareSuper this week They made their choice to stand w pedophiles Ive made my choice to std w their victims. Ill take my funds w me #BoycottCareSuper #auspol #TrumpEpsteinPedoFiles #USAgvtPedophiles

Today's Murdoch "Exclusive"! Aussie super funds should stick with Apollo (let's make violent pedophile and Epstein mate Leon Black richer ... he's one of the boys!) #auspol #epsteinfiles

@barbwodecki Thanks for confirming and glad it's working okay now - let us know for any other questions. Thanks, CareSuper

@CareSuper I deleted the app and re-added it and all seems fine now

@CareSuper why is your app not working?

@barbwodecki You can also call us on 1800 005 166 between 8am and 7pm (AEDT) and we'll help you out over the phone if it's easier. (2/2)

@CareSuper No. Adelaide

@barbwodecki Hi Barbara, thanks for confirming. We'll need some more info from you to look into what's going wrong. Can you please email info@caresuper.com.au with your full name, address and contact number so we can look up your account and check your access? Thanks, CareSuper (1/2)

@barbwodecki Hi Barbara, thanks for the screenshot. Are you logging into our app from overseas? Thanks, CareSuper

@PHILIPDOWLING4 Hi Philip, we're sorry you haven't received the support you were expecting from us. If you'd like to talk anything over with us or make a complaint, please send us a DM and we'll be in touch. Thanks, CareSuper

@CareSuperCEO @InvestmentMag @CareSuper How about paying out dead members' money to their dependants instead ? Should be done within a fortnight. Improve your systems.

I recently caught up with @InvestmentMag. We discussed all things super, including how @CareSuper’s size gives us an advantage. Read more: investmentmagazine.com.au/2021/09/supers…

@GJDingley @2GB873 Hi Gavin, thanks for getting in touch. Please send us your details at info@caresuper.com.au. We'll speak with our product team and come back to you with a response as soon as we can. Any questions, call us on 1800 005 166. Thanks, CareSuper

@CareSuper It would seem that you’ve quietly changed the rules for your Direct Investment customers, who now cannot invest more than 75% of their balances in ETFs! I thought you were the Financial Services Industry Fund. It’s nanny state material. 🤯 @2GB873

@MangoPuri If you'd like to chat with one of our experts - at no extra cost - about your investments and how to choose the best option for your goals, you can book a callback here: bit.ly/40BSzEU (2/2)

@CareSuper #QandA What is happening to our super if #Trump gets USA in #Recession. Our Super is heavily there @SkyNewsBreak @JEChalmers

@MangoPuri Hi, we're happy to help out with questions about our investments. Can you send us an email at info@caresuper.com.au and we'll get back to you? Take a look at this article for more on how tariffs can affect your super: bit.ly/3XZe9Bg. (1/2)

@McintoshDane1 Hi Dane, we've sent you a private message. Confirming our team is going to give you a call-back as soon as we can. Any questions or you don't hear from us by the end of today, please let us know and we'll follow up for you. Thanks, CareSuper

@CareSuper Any chance some one could pick the phone up been trying for over an hour now. I am just checking on my claim as my WIFE died in September would be nice to know where I am in the process in relation to the claim submitted

@dwightwalker @spiritsuper Hi Dwight, we’re glad! Thanks again for your patience. Any questions, just reach out. We’re here if you need anything. Thanks, CareSuper

@CareSuper @spiritsuper I got call back and chat eventually started responding

there is nobody responding to chat on @caresuper platform since merger with @spiritsuper - not enough staff, too long a queue - just email or post are left to communicate with them and get answers to questions

@briankirsty Hi @briankirsty we’re not planning to add new ETFs to our DIO menu right now, and we’ll keep your feedback in mind when we’re reviewing our investments. If you have any other questions, please keep us posted. Thanks, CareSuper

@CareSuper @Hostplus @AustralianSuper Would be great if your direct investment options allowed the purchase of the ETF with the code SNAS. This would allow me to protect against NASDAQ ETF downside other than by selling it. thanks

CareSuper’s award-winning Sustainable Balanced option is your chance to contribute to a more sustainable world – while still growing your future savings. youtu.be/vo8tMfCHxek?si…

@Polls564688 we're now following you - you should be able to DM us now! Keep us posted.

@Polls564688 We’re prepared to investigate your complaint, including whether you’re entitled to any compensation. Please provide us with your full name, DOB and address so we can look up your account and investigate what happened. Otherwise, we can’t progress this matter further.

@Polls564688 We’ve already outlined some of the factors that can impact your balance. Without taking a detailed look at your account (eg. your contributions, fees, investments, insurance, transactions), it’s difficult to answer your question or progress this conversation much further.

@Polls564688 Insurance costs depend on several factors including your age, occupational category and the type of cover. We can’t provide an estimate of your individual fees without further details from you. Our Insurance Guide has more info about insurance fees: bit.ly/3TzxEzg

@Polls564688 You can find our policy documents on our website here bit.ly/3GSh1ai and our Product Disclosure Statement (PDS) here bit.ly/3v7VdEX