CareLine Support

@MoonbeamsLittle We regret the issue caused. Kindly follow our account so we can reach out via DM.”

Hey @Ocado your online shopping app seems to be down. I can book a slot but when I add something from my favourites it auto closes the app

@MisterBeergut Apologies for the inconvenience. Kindly follow our account so we can reach out via DM and assist you promptly. @MisterBeergut

@PandaMum14 @Ocado In my experience, if you have a regular slot booked and you book the same day further in advance, to add holiday items for instance, you will eventually have two bookings on the same day, and will have to cancel one.

Dear @Ocado I have had an email requesting me to book my Easter slot. I have an arranged order slot of a Sunday 3pm to 4pm. Do I need to book this manually or will the order slot in as normal? Thank you

@Buttoncrew Our sincere apologies for the issue you experienced. Kindly follow us so we can connect with you in DM and assist. @Buttoncrew

@Ocado poor delivery yesterday, arrived before the scheduled delivery time and no call before hand asking if they could come early. Also my substitute was more expensive then the original item, will I be compensated for the extra charge?

@wearesiam Apologies for the inconvenience. Kindly follow our account so we can reach out via DM and assist you promptly.

@Ocado just to let you know I ordered two of your own brand sirloin steaks (2 pack) and then cut them in half as meat is so so expensive, but it was sufficient for me and it tasted wonderful! well done y ou.

@RobinMoseley778 Hello, we're sorry for the inconvenience you've experienced. Please follow us so we can help you further.

@SallyPrattley We regret the issue caused. Kindly follow our account so we can reach out via DM.”

@Ocado My account appears to have been hacked and orders are being placed that I did NOT make for hundreds and hundreds of pounds. This is a serious security issue involving my personal and payment details. I need this investigated immediately and my account secured. Urgently

@27Tawnyowl Hello,@27Tawnyowl we're sorry for the inconvenience you've experienced. Please follow us so we can help you further.

#ThisDay 2015 - Paul Coyle (aged 50), the former treasurer and head of tax at Morrisons supermarkets was jailed for 12 months after pleading guilty to two counts of insider trading after buying Ocado Group shares. He was also handed a confiscation order for £203,234.

@mikeechambers Thank you for airing out your complaint to our customer service desk. Kindly follow back and DM for further assistance.

On line grocery shopping just got difficult. Iceland delivery this morning came in plastic crates and no bags. Had to be unpacked at door and carried in. I'm disabled. Won't be shopping @IcelandFoods again. I also shop at @occado and @asda.need to check their plans.

@1Easterbrook Hello, we're sorry for the inconvenience you've experienced. Please follow us so we can help you further.

Getting back to the car afterwards parked in St Mary's and having a parking ticket because that space was for Ocado staff only. Didn't care. Would have paid it three times if they'd asked me to. Driving out of the car park and just weaving around our lot celebrating in the road.

I will never tire of watching this goal from any angle. Such a special night. The Italia '90-style colour saturation gives it a cinematic quality. No microphone can adequately capture the sound that night, like 40,000 jets taking off at the same time. Incredible.

@13_loulou Thank you for bringing this to our attention, and we apologize. Kindly follow us to continue assisting you @13_loulou

Customer service severely lacking @Ocado today. I’ve been a customer for over 20 years and I’ve had enough of late deliveries, short shelf lives and damaged products. My 8.30am order still hasn’t arrived so keep it. @marksandspencer this is the state of your partner firm.

@WRobynLeigh We regret this experience, and apologize for the inconvenience caused. Please follow us so we can help. @WRobynLeigh

@ClimateWarrior7 What terrible timing, I rescheduled my Ocado delivery for tomorrow, and now it may never arrive. Hubby and I will have to survive on dried bay leaves and the last of the gentleman’s relish from the Christmas hamper.

Iran has closed the Straits of Homoz. This will cause immediate and devastating inflation and shortages in the West. Some things you can do to help prepare while you still have time: - Go out tomorrow morning and buy as many toilet rolls as possible. - Get your covid booster. - Start preparing a sourdough starter. - Change your X profile to display an Iranian flag. Don't bother going in to work. In any case, all jobs will be rendered obsolete by AI within 5 years.

@Sarahthreeleave Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you. @Sarahthreeleave

@Ocado first order from yourselves delivered today. Extremely nice delivery driver. Item missing from the delivery which I couldn't get anywhere else. Customer services said I would have to order another minimum delivery of £40 to receive the item again if I wanted it😡😡😡😡

@bindi130305 Hi,@bindi130305 sorry to hear about this. That’s not the experience we want for you. Please reach out via DM so we can assist further.

Thank @AmazonUK and @Morrisons for cancelling my grocery delivery, it's much appreciated and as an extra special treat you left it way past my delivery cut off to let me know. I knew I should have stayed with @Ocado.

@andrewsnewman We have responded via DM kindly check. @andrewsnewman

@andrewsnewman We apologize for the inconvenience caused. Please follow back so we can assist you further.

@SpotifyUK , You've been serving me the same ad for @Ocado excessively, up to once every 7 minutes. I asked you to frequency cap it months ago, and you did nothing. It's irritating, counterproductive, and a disservice to your users and advertisers. Fix it.

We’ll be happy to help. Kindly follow us to enable DM so we can look into this for you.

@Shelle17099 Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.

@Ocado when you book a saver slot, you confirm the slot and it gives you an hour to finish your order (which you do) why on check out does it tell you that you do not have a slot reserved?? This keeps happening and I have to get a later slot 🤬 anyone else experience this?

@Ian_H_007 Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further.

@Ocado Can I ask why you appear to have changed your plastic bag return policy? Always sent back previous weeks bags and any we get emptied while the driver is here so we don’t have to hold loads…today told he can only take back last deliveries! Now have large stack of bags 😳

@MadeleineRijnd2 We appreciate you bringing this to our attention, Please follow us back to continue via DM.

@EchoHotelTango Thanks for reaching out. Please follow us so we can assist you via DM.