Magic Caster Wand Help

@TahaMasri18 Hello, thank you for your interest in the Magic Caster Wand! To browse available wand designs, please visit harrypottershop.co.uk. The Harry Potter Shop customer service team is available to answer questions about online wand availability at harrypottershop.com/pages/contact-…. Thank you.

@Casterwandhelp How do you order a wand

The Harry Potter: Magic Caster Wand is available to pre-order in the US and UK at harrypottermagiccasterwand.com

@fzablah_17 Hi Alex! We'd be glad to help, and look into this further for you. Feel free to DM us, so we may better assist you with this. Thank you! twitter.com/messages/compo…

@Casterwandhelp so my wand was ordered before you guys pulled the caster wands off the store… am i ever gonna get that?

@NathanDrozario1 Hi Nate, thank you for reaching out to us! It sounds like you may be having some difficulties with the Magic Caster app. If it's not working as expected, please DM us with more information about what you're experiencing. We'd be happy to help you. Thanks! twitter.com/messages/compo…

@Casterwandhelp is your app currently down?

@woot_woot_skrrt Hi there, thank you for reaching out. We understand you're having some difficulty with your devices and would be happy to help. To start, please DM us with some more information about what you're experiencing and the devices you have that are affected. Thanks. twitter.com/messages/compo…

@SuperLacOperon Hello there. We'd like to help get this sorted out for you! Please send us a DM with your order number, so we can assist you further. Thank you! twitter.com/messages/compo…

@Casterwandhelp In my line of work, when something fails, we communicate, transparently to our audience, and put together an action plan to prevent future issues. Is your company doing that? Why does it seem like you don't care? How does it make you feel to know u caused suffering in children?

@Casterwandhelp I have been trying to exchange a wand and box that stopped working. I am stuck in an e-mail loop. They just keep asking for basically the same info from me over and over with no resolution. Poor customer service. They were quick to take the money.

@SuperLacOperon Hi there! As of right now, we don't have a phone number for our customer support team, but we'd be happy to assist. Please DM us your email address and more details about your concern, so we can look into this. Thanks!

@Casterwandhelp @Tabooblue1 How about adding a phone number for customer support? Chat is just ad bad as the email loops. I will continue to reply to the automatic email that is generated after several days of non communication.

@ptownshiba Hi there, we understand you have some concerns about the wait time to exchange your wand. If you would like, we'd be happy to check on the status of your case. If you'd like us to do so, please DM us with your case number at your earliest convenience. Thank you. twitter.com/messages/compo…

@anthony_tamme @Casterwandhelp So still been trying to get an exchange since before Xmas. Finally received a return shipping label and mailed@it. now waiting again…how long..about a month so far just to get to this point. Poor customer service. Will keep updating until I receive the new wand.

@aisharaqs Hi Moe, thanks for reaching out. We have received and responded to your DM, and look forward to hearing back from you. Thank you.

@theresa_pieper Hi Theresa, thanks for reaching out. We're sorry to hear that our support hasn't been meeting your expectations. Please DM us with more info about what you're experiencing, and we'd be happy to help; or we can check the status of your claim if you provide the case number. Thanks.

@Casterwandhelp Hasn’t worked since day one on Christmas Eve. Doesn’t work on the 3 phones we tried. Email loop asking the same info. Chatting on 12/28 allowed a claim to start but status to wait for you to reply. Chat has been turned off for days. Ready to take it to BBB level.

@NThoman Hi Nick, thanks for reaching out. While we don't currently support Alexa, we're always working to expand our list of compatible devices. For help with your Hue lights, please check these steps here: help.harrypottermagiccasterwand.com/US/Answer/Deta… If these steps don't help, please DM us. Thanks. twitter.com/messages/compo…

@Casterwandhelp purchased wand at NYC store after the staff explained that the wand could control Hue Lights and that it works with Alexa and devices connected to it. I am finding neither is true. I have Hue light strips and hue bulbs paired to my app. Still not working. How?

@Tabooblue1 Hi there, we're sorry to hear you've had a negative experience with our support team and will be sure to share your feedback with our team. Please feel free to DM us and let us know if there is anything we can do to assist you in the meantime. Thank you. twitter.com/messages/compo…

@anthony_tamme @Casterwandhelp Similar situation. Reach out to your cc company to file a claim. Can take up to 3 billing cycles to fully close claim, but I was already refunded the money through my cc. #poorcustomerservice #harrypotter #magiccasterwand

@Leif_Estrada Hi there, thanks for reaching out! We're happy to inform you that we will be adding new spells and levels in future app updates. Please, let us know if you have any further questions. Thanks!

@Casterwandhelp when will you have new spells?

@danschnell21 Hi Daniel! Thank you for reaching out to us. Please let us know if you need any assistance we would be more than happy to help. Thanks!

@Casterwandhelp how connected the t.v

@Dogturd3 Hi there! We're here to help you with getting this sorted out. Please send us a DM with your email address, so we may further assist you with getting a replacement wand. Thank you! twitter.com/messages/compo…

@Casterwandhelp my daughters xmas was ruined cause the wand I preordered doesnt work right at all, contacted support that day and was rather useless on helping...I want a replacement asap, and no one will help!!!! Do I have to hire lawyers to get a replacement?

@Zasor_ Hi Zasor, thank you for reaching out! We don't have any information on when the wand will be available in other countries, but please stay tuned for updates on harrypottermagiccasterwand.com Thanks!

@Casterwandhelp is there a date when the wand will be available in other countries specifically Germany?

@AnnieRojas_ Hi Annie, thanks for being a fan! The Magic Caster Wand app is currently limited to the United States and the United Kingdom. For any updates, please visit harrypottermagiccasterwand.com Thank you!

@BrockHancock8 Hi Brock! We'd be glad to help get this sorted out for you! Please send us a DM, we'll take a look into this further. Thank you! twitter.com/messages/compo…

@Casterwandhelp Anybody else get theirs and the charging box was built backward and doesn't charge? Then, have to resend the entire thing back to get the box replaced.

@WillSheppard Good day to you Will! The King Cross store should be open on Monday at 8AM to 8PM. I hope you have a great rest if your day, thank you!

@Casterwandhelp @Liltrizie I have a similar question about opening hours. Are there any muggles available who can tell prospective customers WHICH DAYS AND HOURS IS THE KINGS CROSS STORE OPEN OVER CHRISTMAS PLEASE?