Chase Support UK

@itsrichhoblyn Hi @itsrichhoblyn, we're sorry that you're having a frustrating experience. If you've been informed your account is currently under review, then one of our dedicated team members will reach out as soon as there's an update. Thank you for your patience. - Jaydene

@chase_uk @chase @ChaseSupport @ChaseSupportUK

@dmtaylor90 Hi @dmtaylor90 Thank you for making us aware that you have been waiting longer than anticipated. If you continue to encounter this issue, could you please give us a call on 0800 376 3333? One of our specialists would be more than happy to assist you further. - Liam

@ChaseSupportUK its been 2 weeks since I tried to open an account and the app still says checking info - what is going on?

@ksnash94 Hi @ksnash94! If you have closed your Chase account it is not possible to rejoin Chase at the moment. This is something we hope to change in the future so keep an eye on our social channels for any updates! - Brett

@chase_uk I’ve closed my account due to some payment issues that have kept coming off the bank Am I able to reopen an account as don’t want to lose this service as really like the app and it’s banking

@gordongotch57 Hi @gordongotch57. We're sorry to hear you're missing £500, we are unable to support with account specific queries on social media, so could you please give us a call on 0800 376 3333? A member of our team will be happy to assist you. - Brett

@chase_uk Any news on my missing £500 ?

@Breeze123K Hi @Breeze123K. We're sorry for the poor experience, could you please give us a call on 0800 376 3333? A member of our team will be happy to assist your mum. Thank you! - Brett

@chase_uk Been trying to help Mum open a Chase account for a month, the app is latest version yet it does not allow you to scroll down to move to the next page when you select primary reason for account e.g. savings, pay bill. She doesn’t want to talk on the phone,fix app!

@TaiHacks Hi @TaiHacks. We check the eligibility of our applicants against a range of criteria. Our decisions are also based on the information we hold from credit agencies, such as Experian, Equifax, and TransUnion and CIFAS. Thank you for your interest. - Brett

@chase_uk why are u so petty? won’t let me get a account wtf

@NickRowe1091396 Hi @NickRowe1091396 if you are still experiencing issues accessing your app, please give us a call on 0800 376 3333.

@ChaseSupportUK hi is your app down?

@StickyWW Hi @StickyWW At this moment in time it's not possible to re-open a Chase account. This is something we're working hard to change and look forward to hopefully welcoming you back in the future. Keep an eye on our social media channels and website for future updates. - Liam

@ChaseSupportUK hello could I reopen a deactivated account?

@lyamatichev @lyamatichev Hi @lyamatichev We are limited to what we can do via social media, and we are unable to assist with account-specific queries. Please contact our support team on +44 203 493 0829 where they will be able to look into this for you. - Liam

@ChaseSupportUK please can you help me with my order 202602031138710446. I bought things from China for 6450 via Swift transfer and they told me that JPMorgan Chase bank doesn't accept Swift transfers from Kazakhstan, so they sent the money back but the money still hasn't arrived

@lyamatichev Hi @lyamatichev We are limited to what we can do via social media, and we are unable to assist with account-specific queries. Please contact our support team on 0800 376 3333 where they will be able to look into this for you. - Liam

@ChaseSupportUK please can you help me with my order 202602031138710446 Help me with refund I bought things from China for 6450 via Swift transfer and they told me that your bank doesn't accept Swift transfers, so they sent the money back to the recipient Please reply

@TheMrsMog Hi @TheMrsMog, we don't have registered any issues with our phone line. There's limited information we can provide over social media. For the best support, please give us a call on 0800 376 3333. A member of our team will be happy to assist you. - Aimee

@chase_uk I need to know if my address is in your address picker before I give you all my id docs.

@chase_uk @chase_uk 1/2 I emailed yesterday, reply was that I should phone. I've rung 4 times now not once got a line where every other word didn't drop out. Had to hang up each time, now given up...

@ivan1010100 Hi @ivan1010100, if you have a scheduled payment, it may still be collected automatically, regardless of any other payments made to your card before the repayment date. If you have any questions or need assistance, please don't hesitate to contact us. We're here for you! -Aimee.

@ChaseSupportUK Hi. If I pay £150 into my credit card account today does that mean that I do not have to pay this in on the 27th of the month when automatic payment is taken?

@mickpayneuk Hi @mickpayneuk, at the moment it's still not possible to rejoin Chase after closing your account. We hope to change this in the future so keep an eye on our social channels for any future updates! - Aimee

@ChaseSupportUK Hi, I closed my account over 12 months ago. Is there any way I can open a new account? I know you didn't allow old customers but has this changed now?

@oluwa_funmii Hi @oluwa_funmii. If you've been informed your account is currently under review, then one of our dedicated team members will reach out as soon as there's an update. Thank you for your patience. - Brett

@ChaseSupportUK I wish to take advantage of your savings account. How can I open one up?

@hope36919 Hi @hope36919! If you have a general question you're needing help with please let me know, and I can support you via this channel! If your query is account specific, please call our team on 0800 376 3333, so our colleagues can assist you further! Thanks. - Brett

@chase_uk can you please help me

@Bogdankan4 Hi @Bogdankan4! This isn't something that Chase UK offer at this time. If we do make any changes to our products and services, we'll let our customers know through our social media channels and website. - Brett

@chase_uk When will DIY investing be available in the UK?

🎙️ This #TalkMoneyWeek, let's talk about financial priorities. If you're planning for the future, you might feel torn between saving, investing, or both. Take our quick quiz to see which sort of account could be right for you. Capital at risk.

@maximoo44 Hi @maximoo44 thank you for letting us know, and we’re sorry for the trouble with the app. Our team is aware of this error and is working hard to fix it. We appreciate your patience and hope to welcome you soon. If you need help, please contact us at 0800 376 3333!- Aimee.

@ChaseSupportUK Unable to create account in iOS 26.2.1 , it crashes when you enter the email address in fact it freezes -tried 3 times

@sbk__93 Hi @sbk__93, thank you for your question! Verification times can vary, but we aim to process your details as quickly as possible. If you’d like an update or need assistance, please give us a call at 0800 376 3333—our team will be happy to help! - Aimee

@ChaseSupportUK How long does it take for you to verify the details?

@craig_strickers Thank you for sharing this helpful feedback, @craig_strickers! We appreciate you bringing the accessibility issue to our attention. Our team is always working to improve the app experience for everyone. If you need any support, please contact us, we’re here to help! - Paula.

@chase_uk Heads up about your app, when large text size is selected under accessibility on iPhone one of the pages won’t scroll. It’s during sign up for a current account, page is what will you use the account for. My Mum was applying and had I not been here she would be stuck.