Chase Support UK

We’ve identified and fixed the issue causing trouble for our customers earlier this evening. Things should now be back to normal. We’re sorry for any trouble this may have caused you.

@Gcjointer Hi, thank you for your feedback! We're glad you got this resolved efficiently! - Sophie

I just got scammed whilst watching @BBCMorningLive talkimg about scams, for an £18 monthly subscription from a website I have never visited or even heard of. @chase_uk sorted it out perfectly. £18 pound back tomorrow, cancelled subscription, and new card details. It took 15 mins.

@HeyMissPrice Hi Emma, please ask your son to give us a call on 0800 376 3333 within the UK, or +44 203 493 0829 from abroad, and we will be able to assist them further. - Sophie

@ChaseSupportUK hi. My son has lost his card whilst travelling in Thailand. Is there any way of getting a new one out to him?

@MiddleRangeKing Hi there, we're sorry you've had this experience. Please give us a call on 0800 376 3333 and a member of our team will help support you with getting back into your app. - Sophie

@ChaseSupportUK i can’t log in. it says im offline even though im not

@themandiespence Hi Mandie, if you are experiencing technical difficulties please give us a call on 0800 376 3333 and a member of our team will be able to look into this for you. - Sophie

@ChaseSupportUK is the app down?

@SAUDJAWED4 Unfortunately, we do not have access to this information. Please wait for a member of the team to call and discuss this further, we appreciate your patience with us on this matter. - Thanks, Jaydene

@ChaseSupportUK Hi, What sort of restrictions is this? Could you elaborate please? My funds are with you? What am I supposed to do in this time?

@ChaseSupportUK 2/2 Explain them twice what I do with my chase bank. Really horrifying experience. I had account with other online banks. Never ever had this kind of experience. Now I cant check my account and use it. Really frustrated 😣 day. Please look into it asap.

@FeelitWorking Hi @FeelitWorking Thank you for feedback. We currently review all our offers, and they may change in the future. Jack.

@itvMLshow Don't forget cashback is very limited on cashback cards. It's only travel and groceries on most now due to restrictions. They're mostly useless. I've dumped @chase_uk for this reason.

@technowgb Hi @technowgb Sorry you are having issues opening an account with Chase. Can you please give us a call on 0800 376 3333 to discuss the matter further. Jack.

@ChaseSupportUK Been trying to open an account but the app freezes when I try and type my email in

We’re having trouble with our app at the moment. We’re sorry for the trouble. You can find more information and get updates at chaseuk.statuspage.io

@cmackreath6033 Hi @cmackreath6033 We are limited to what we can do via social media, and we are unable to assist with account-specific queries. Please contact our support team on 0800 376 3333, or +44 203 493 0829 from abroad, where they will be able to look into this for you. - Liam

@ChaseSupportUK Your number to contact Customer Service from outside the UK does not work - it goes straight to an automated voicemail. I have no access to my account and need to change my number for security reasons ASAP. What am I meant to do when I have no way to contact

@Derri95 Hi @Derri95 We have no reports of our app being down. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further. - Liam

@ChaseSupportUK Is your app down at the moment? Everytime I open the app I just see the Chase logo and name but then nothing. It never moves me into logging in.

@itreallyisAnne Hi Anne! I am sorry that you have been having trouble accessing your Chase app. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further. - Liam

@ChaseSupportUK I still have issues. I enter my passcode correctly, but then I am left with white screen. I have to restart my phone every time and then it lets me in 🤷🏼‍♂️ Is it me or is it you? FYI.. I have tried clearing the cache but no difference.

@nickholding01 Hi @nickholding01 I am sorry that you are unable to log into your Chase app with your fingerprint. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further. - Liam

@ChaseSupportUK Hi. Any reason why my fingerprint isn't enough to log in now and constantly asks for my pass code?

@NathFerguson Hi @NathFerguson If you want to change you telephone number, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further. - Liam

@ChaseSupportUK I need to change my phone number as I can’t get into my account how do I do that

@MishaPa36477739 Hi @MishaPa36477739. At the moment it is not possible to rejoin Chase after your account has been closed. If this changes in the future we will post an update on our social channels. - Brett

@ChaseSupportUK I think it is appalling that customers whom held an account before cannot rejoin. Not sure what kind of service this is but I know people need to know on platforms. You think Chase would want more customers to hold their account with them.

@UmarFarouqNews Hi there! We’re sorry about the difficulty accessing the app yesterday evening. We’ve worked on the issue and your app should be working again. We’re sorry for any trouble this has caused you. - Liam

@TheMadBumble @Chase Same issue here. Broken.

@Chase status shows everything is working. But the app isn't working. I am unable to send money or receive money and it's causing me a problem!

@ethan58765067 Hi there! We are sorry for the inconvenience this issue has caused you. We’ve worked on the issue and your app should be working again. We’re sorry for any trouble this has caused you. - Liam

@ChaseSupportUK This is ridiculous now the issue has been resolved you told everyone to log out to see if it resolved which it didn’t, now I can’t access my account as your asking me for id which I don’t have at this moment in time I get paid weekly and now I can’t access money to move it

@nic_76 Hi there! We’re sorry about the difficulty accessing and using the app yesterday evening. We’ve worked on the issue and your app should be working again. We’re sorry for any trouble this has caused you. - Liam

@ChaseSupportUK Money I transferred around 7pm is still not showing in my account.

@PistolP2024 Hi there! We’re sorry about the difficulty accessing the app this evening. We’ve worked on the issue and things should be getting back to normal. We’re sorry for any trouble this has caused you. - Liam

@ChaseSupportUK Sorry doesn’t cut it and your down detector is shown as fine so your hiding the issue your app says people can recieve money but not pay so you can still take but won’t let people have what’s there’s?

@RoyLeun25463226 Hi there! We’re sorry about the difficulty accessing the app this evening. We’ve worked on the issue and things should be getting back to normal. We’re sorry for any trouble this has caused you. - Liam

@ChaseSupportUK I just sent my salary to my Chase app but the app can't show the balance, what's going on?

@raincoatusually Hi there! We’re sorry about the difficulty accessing the app this evening. We’ve worked on the issue and things should be getting back to normal. We’re sorry for any trouble this has caused you. - Liam

@ChaseSupportUK I can’t transfer money between accounts currently