@paul07roberts Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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Client Escalation Helpdesk
49 posts
@TUIUK the @FCDOtravelGovUK hasnt changed in days so are you back flying into Paphos yet as other airlines such as @easyJet are.? If not why aren't you making an earlier call on this instead of stringing people along so at least we can look at alternatives.....
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@scott127f Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@TUIUK @paul07roberts These reps are utterly useless . Literally read a script copy and paste. Shocked if they even realise Cyprus is in a war zone or even that there is a war.
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@PaulBur30104230 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@CCTracey Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@_superfly21 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
Ashleigh ❤️@LouisVuitAsh
@TUIUK I’m still waiting on my £335.45 refund that you guys have had for over 3 weeks now. This is unacceptable! Please kindly reply back to my message as soon as possible
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@LouisVuitAsh Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@TUIUK I’m still waiting on my £335.45 refund that you guys have had for over 3 weeks now. This is unacceptable! Please kindly reply back to my message as soon as possible
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@Douglas50xx Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@rochie87 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@AngryBritain @TUIUK We are but not with Tui, we’re going with Hays. We’ve been told we might not have info until 3 days before 😡😡
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Anyone else due to fly with a stopover in a warzone in the next 30 days and waiting for @TUIUK to do the decent thing and not leave you hanging until 7 days before departure to offer an alternative option/cancel on the off chance WW3 is finished by the end of March? FFS!! 😡
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@frankum_ian Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@TUIUK why you advertise this and when you try to book it jumps by £200 , your better than this
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@AngryBritain Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@ElizaBrink Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@TUIUK Will your cruise from pathos 1st April still be going ahead as planned? As I know turkey is a no travel zone?
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🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688
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@ProtectPatient5 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@marykfoy @TUIUK Travel companies will continue to send people on to dubious areas bordering the Middle East, Turkey, Egypt, etc., while hiding behind @FCDOGovUK advice when it’s an obvious risk to customers who can’t get refunds and aren’t covered by travel insurance against Force majeure.
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Thanks official @TUIUK to your team for calling my office.
I haven’t used X for ages now due to the cesspit it became and it’s disappointing to see accounts trying to dupe people by impersonating holiday operators - I see nothing has changed on here 🙄.
Until next time. ☮️
Mary Kelly Foy MP@marykfoy
Hi @TUIUK I have a 19 year old constituent stuck in Dubai, apparently there are no TUI reps there to support her. Can you advise please? Happy for you to call my constituency office on 0191 375 1915 to discuss if that’s easier. Many thanks.
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@winker3744 Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
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@kylemeakins69 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@TUIUK I have holiday in August to Mexico is it safe to travel?
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@_greg_taylor14 Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim . We will keep an eye out for your response from our relevant team.
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@laurenshaw90 @TUIUK We wasn't overly impressed and we were there a good 6-7 years ago. Not the hotel we were expecting. Got to ask tho, is this the older smaller one or the new big one about 30 minutes down the beach? We were in the older smaller one. Staff were rude and the food was vile.
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Hi, this is Amanda. I would like to help you with this concern kindly follow back. And DM me, that I may assist you. Thank you.
Mopish Lawyer@JoeEvans1990
@TUIUK you should fire AOT Ground Aviation and get some people on the ground in Phuket yourself. I've just been robbed at the airport!
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@TUIUK you should fire AOT Ground Aviation and get some people on the ground in Phuket yourself. I've just been robbed at the airport!
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