Cuckoo

@OctopusEnergy customer with Octoplus rewards? Head to your account to get a pretty incredible deal on your broadband. 👀 From today, Octopus Energy customers placing an order through Octoplus rewards can get their hands on an Amazon gift card worth up to £200 thanks to a new tie-up between the UK’s biggest energy company and Cuckoo. *This deal is only available for new customers placing an order via the Octoplus app between 10am on 3 February 2025 and 10am on 30th April 2025.

@LaurenPickard Hi Lauren, We haven't received any reports that a specific area would have or is having service performance issues. This might be a individual problem. Please do give us a call so we can investigate it together

@CuckooInternet is there any issue with service at DA6? Having streaming issues for 2days

@AdamJLow Hi Adam👋 We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message. Thank you for your time and patience💜

@CuckooInternet It came back on after an hour but has just gone off again today. Same thing PON light flashing. We’ve had it less than a week and it’s been down three times now for over an hour each time. Something is surely wrong. Really frustrating. Please help

@CuckooInternet had our fibre installed yesterday after months of waiting. It’s gone down twice. First time was a blip. But it’s been off since 9pm last night and your helpline can’t fix. It’s been running for less than 24hrs 😭 swish fibre was never like this.

@AdamJLow Hi Adam👋 We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message. Thank you for your time and patience💜

@CuckooInternet When is your twitter monitored? I’ve sent direct messages

@AdamJLow Hi Adam👋 We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message. Thank you for your time and patience💜

@CuckooInternet Off yet again PON flashing.

@MandyC64164896 @SwishFibre @Ofcom Hi Mandy👋 Apologise for the inconvenience caused, we explained the current situation in a private message — when you have a moment, please take a look and respond there. We’re here to help 💜

@CuckooInternet @SwishFibre @CuckooInternet still no internet, ineffective call handlers who never return calls and left high and dry in the most important academic time of my children’s lives. Shame on you leaving a vulnerable family with no service for 6 days and counting. I will be escalating to @Ofcom

@CuckooInternet @SwishFibre As a vulnerable family with physical and non physical disabilities you have left us high and dry. We reported fault multiple times and no resolution. I will be looking for a new organisation that is available when things go wrong!

@Daltry We love to see it! 😄 Thanks for your kind words.🌟

@CuckooInternet What a pleasant surprise when phoning customer service for the first time to get through quickly to an actual person and not a bot. Spoke to Olivia, who was helpful, knowledgable, efficient and friendly and sorted everything out in just a few minutes. Thanks!

@delainetheliar Hi Amiihausen 👋 We’re really sorry to hear you’re experiencing issues with your service. If you haven’t already contacted us, please send us your account details via private message, and we’ll be happy to take a closer look. Thank you for your time and patience 😊💜

@CuckooInternet complete Internet outage at the moment? I’m getting no connection at all

@DerekColley_ Hi Derek 👋 We are truly sorry about the bad experience that you had. I can assure you if this is reported that we are doing everything we can to resolve it. 🚀 If you are willing you can send us your account details in private message and we will take another look.

I have a running battle with @CuckooInternet ... I cancelled my account in Jan, but they are still trying to take the direct debit! Fortunately I cancelled the DD. I called the support line for the 3rd time today - they just can't do a simple cancellation process.

@Alf_Graham Hi Alf 👋 We are truly sorry over the confusion, we can explain properly just send us the private message and we will advise you further. Apologise for the wait as we are expanding it shouldn't take long to become available in your area. Thank you for your time and patience.😊

@CuckooInternet we are the only road in our area that can’t get full fibre because Jurassic Fibre (who you took over) haven’t done the job properly and you can’t give an answer on when it can be done! Sort your shit out and get back to me so I can get full fibre internet!!!

@Alf_Graham Hi Alf 👋 We are truly sorry over the confusion, we can explain properly just send us the private message and we will advise you further. Apologise for the wait as we are expanding it shouldn't take long to become available in your area. Thank you for your time and patience.😊

@CuckooInternet can someone please contact me and let me know when you’re going to be working on the full fibre on our road?! Jurassic fibre have put the cable in and you guys have taken over from them but OpenReach can’t do anything and I can’t get anything out of you guys!

@oldgiff66 Hi Andy 👋 We are truly sorry to hear that you have issues with your service. We responded in private message, so when you have time please take a look. Thank you for your time and patience. If anything else is needed let us know as we are here to help. 💙

@CuckooInternet Hi problems again Thai morning with WiFi seemed to improve yesterday but terrible again this morning

@ThisMeansW4r Hi, Due to security reasons, we advise you to give us a call so we can help you first hand with your case or send us a direct message.

@CuckooInternet Please could you DM me or message below so I can provide details and you can update me on the progress? I am concerned that our current provider will end our services and we won’t have any internet in the house. My partner works from home so this is essential.

@CuckooInternet Hi 👋 We were supposed to have an engineer visit our house between 1pm and 6pm on Friday 13th and unfortunately nobody turned up. This wouldn’t have been as issue if we’d have had prior notice as we could rearranged our plans.

@PhilBuck33 Hi Phil! 👋We’re really sorry to hear that you were without service for 8 hours, but we’re glad to know it’s now back up and running. If you need any further assistance, please feel free to reach out to us via private message we’re here to help. Thank you for your patience. 😊

@CuckooInternet Hi. We did all that at the time but still had red light on the ONT. Looks like it came back online at 00:35 this morning. this was 8 hours with no service.

@CuckooInternet hi. Do you know of any outages to your service in Marchwood, Southampton today. Support lines closed so can’t speak to anyone.

@DanJamMoChas Hi there 👋We’re sorry to hear you’re experiencing poor quality while trying to watch the match. Please send us a private message with your account details, or contact us at customercare@cuckoo.co or 0330 912 9955, and we’ll take a closer look and assist you right away. 🚀

@CuckooInternet trying to watch the big match and the quality is poor. Checked speed and this is not what I’m paying for at all!

@maccack We are really sorry to hear about your dissatisfaction. Please do contact our customer care team for further questions or assistance so we can look into your account. We're here to help!

@CuckooInternet is the customer care team aware of issues with the content of 'Important update to your broadband price' email sent out today? I received this type of email today and it's incorrect on two aspects. Amount of new monthly cost & date this increase takes effect.

@mrajanderson Sorry to hear about your dissatisfaction, Andy! Please do contact our customer care team for further questions or assistance. We're here to help!

@CuckooInternet is an 11% price rise each year, as part of a new 24 month renewal deal, really what I've just been offered?

@DarrenEmerson5 Hi Darren 👋 We’re sorry to hear you feel this way. We’d really like to take another look to the case and to review this for you. Please send us a private message with your account details and we’ll take another look at the case and respond accordingly.

@CuckooInternet It's not a promotion it's a contract

We’re pleased to let you know that the technical issue affecting our phone lines has now been resolved. If you were trying to reach Cuckoo Broadband earlier, everything is back up and running! You can now contact us as normal on 0330 912 9955. Thank you for your patience and understanding while we worked through the outage. As always, you can also reach us via email at customercare@cuckoo.co or visit our website for support.