Cuckoo

@OctopusEnergy customer with Octoplus rewards? Head to your account to get a pretty incredible deal on your broadband. 👀 From today, Octopus Energy customers placing an order through Octoplus rewards can get their hands on an Amazon gift card worth up to £200 thanks to a new tie-up between the UK’s biggest energy company and Cuckoo. *This deal is only available for new customers placing an order via the Octoplus app between 10am on 3 February 2025 and 10am on 30th April 2025.

@ThisMeansW4r Hi, Due to security reasons, we advise you to give us a call so we can help you first hand with your case or send us a direct message.

@CuckooInternet Please could you DM me or message below so I can provide details and you can update me on the progress? I am concerned that our current provider will end our services and we won’t have any internet in the house. My partner works from home so this is essential.

@CuckooInternet Hi 👋 We were supposed to have an engineer visit our house between 1pm and 6pm on Friday 13th and unfortunately nobody turned up. This wouldn’t have been as issue if we’d have had prior notice as we could rearranged our plans.

@PhilBuck33 Hi Phil! 👋We’re really sorry to hear that you were without service for 8 hours, but we’re glad to know it’s now back up and running. If you need any further assistance, please feel free to reach out to us via private message we’re here to help. Thank you for your patience. 😊

@CuckooInternet Hi. We did all that at the time but still had red light on the ONT. Looks like it came back online at 00:35 this morning. this was 8 hours with no service.

@CuckooInternet hi. Do you know of any outages to your service in Marchwood, Southampton today. Support lines closed so can’t speak to anyone.

@DanJamMoChas Hi there 👋We’re sorry to hear you’re experiencing poor quality while trying to watch the match. Please send us a private message with your account details, or contact us at customercare@cuckoo.co or 0330 912 9955, and we’ll take a closer look and assist you right away. 🚀

@CuckooInternet trying to watch the big match and the quality is poor. Checked speed and this is not what I’m paying for at all!

@maccack We are really sorry to hear about your dissatisfaction. Please do contact our customer care team for further questions or assistance so we can look into your account. We're here to help!

@CuckooInternet is the customer care team aware of issues with the content of 'Important update to your broadband price' email sent out today? I received this type of email today and it's incorrect on two aspects. Amount of new monthly cost & date this increase takes effect.

@mrajanderson Sorry to hear about your dissatisfaction, Andy! Please do contact our customer care team for further questions or assistance. We're here to help!

@CuckooInternet is an 11% price rise each year, as part of a new 24 month renewal deal, really what I've just been offered?

@DarrenEmerson5 Hi Darren 👋 We’re sorry to hear you feel this way. We’d really like to take another look to the case and to review this for you. Please send us a private message with your account details and we’ll take another look at the case and respond accordingly.

@CuckooInternet It's not a promotion it's a contract

We’re pleased to let you know that the technical issue affecting our phone lines has now been resolved. If you were trying to reach Cuckoo Broadband earlier, everything is back up and running! You can now contact us as normal on 0330 912 9955. Thank you for your patience and understanding while we worked through the outage. As always, you can also reach us via email at customercare@cuckoo.co or visit our website for support.

@DarrenEmerson5 Hi Darren 👋 We’re sorry to hear you feel this way. We’d really like to take another look to the case and to review this for you. Please send us a private message with your account details and we’ll take another look at the case and respond accordingly.

@CuckooInternet No contract law cannot be changed by you alone I do not agree, I will be seeking a solicitor, I did not receive any information what you say, and you have to honour existing contracts

@DarrenEmerson5 Hi Darren 👋 Giganet migrated to us recently. Before this, emails explained T&Cs could change and previous promotions would end to align with our terms. Customers could continue or cease. As you continued, the account moved to our T&Cs. Please DM us if you’d like this reviewed.😊

@CuckooInternet I signed up in 2022 on a month by month contract with the price is fixed and will never increase and I can give a month's notice to cancel contract. You have changed name from giganet, you now want to increase my monthly bill , why is this , you are breaking your contract .

@Andrew1985king Hi Andrew!👋There are no outages reported in your area. Please power cycle your equipment: unplug all cables for 5 minutes, then reconnect and switch on. If it’s still not working, let us know via private message or give us a call 0330 912 9955 for help. Thanks for your patience!

@CuckooInternet Do you have any outages in the SL5 ascot area currently?

@JamieGa41802488 Hi Jabba 👋 We’re really sorry for the inconvenience. 🙏Once a cancellation progresses, it can’t be paused and a new order is required to restore service. If you’ve placed a new order, please send us your details in private message and we’ll check the status and advise further.

@CuckooInternet beyond frustrated at the customer service I am currently receiving. On the 12th Jan we cancelled cuckoo. About a week later we decided to actually carry on and sign a new contract bill received. Today no internet because we didn't ring to inform to stop the

@StevenLawton81 Hi Steven 👋 We’re sorry for the frustration caused — we understand how confusing it is, especially with the infrastructure so close to your property. Please send us your full address details via private message and we’ll check availability and advise further. Thank you😊

@CuckooInternet How can all of my neighbours be on your infrastructure but I am not. The box is on my effing driveway! If one of you spent more than 30 seconds looking at it, I am sure you could join the dots. Clowns.

@CuckooInternet my cul-de-sac has customers of yours and the fibre box is on my land but apparently I can't get it. In fact, when your existing customers use your site to see if they can get it, it tells them they can't. I have been trying to get to bottom of this since...

@NatashaHings Hi Natasha👋 Sorry for the recent outages, we know how disruptive this is. Outages can’t always be predicted, but we always aim to resolve them as quickly as possible. If issues continue, please send us a private message with your account details so we can help. 😊

@CuckooInternet Two major outages that last hours in the last week… router doesn’t reconnect by itself either. Is this likely to keep happening? I work from home 3/5 days per week.

@CraigJDuffy @mjburnslondon Paying for 900/100 and getting even more? We’ll take that 😄 Thanks for sharing!

Say goodbye to rage quitting, endless buffering, and sloooow uploads. Upgrade to full fibre.

@ResidentCov Hi Cov 👋 If you could please share a few more details via private message, along with your account details, we’ll be happy to take a closer look into this for you. Alternatively, you can email us at customercare@cuckoo.co, and one of our agents will be able to assist you further

@CuckooInternet Your DNS Service can't seem to resolve the address for: viewer.joomag.com Please fix.

@marlowleksa Hi Aleksandra👋 We’re really sorry for the inconvenience and understand how frustrating this must be. Please send us a private message with your full name, service address (including postcode), and account email so we can review your case and do our best to expedite it.

@CuckooInternet shocking service! Day 4 without WiFi, have to chase them every day and poor people answering calls have no idea when engineer will come to fix it.

@mjburnslondon @downdetector Hi Michael👋 Apologise for the interruption of service. We sent you private message, once you have time please reply there so we can assist accordingly. Thank you for your time and patience. 😊

@CuckooInternet @downdetector Nothing has been resolved. Had a very unhelpful call with @CuckooInternet who mentioned engineers visit on 23rd of this month-terrible with livelihoods at stake.

@CuckooInternet internet has been down all morning in OX9 - zero update - not good enough @downdetector

@mjburnslondon Hi Michael👋We’re sorry for today’s disruption. Please power cycle your equipment for 5 minutes this should restore service back to normal. If it doesn’t, contact us via private message. Outages aren’t always predictable, but we always aim to resolve them as quickly as possible😊

@CuckooInternet Don’t bother, they’re awful- unresponsive, constant outages, nowhere near the speeds they promise @CuckooInternet

@mrquidsta Hi there 👋 We apologise for the disruption earlier today due to technical issue on the network. Most services are restored, but Hook and North Worborough are still being worked on. If you’re not in affected areas and still have issues, please let us know via private message. 😊

@CuckooInternet my internet has gone down, any news on when it'll be back up?