@amandalees Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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Customer Support//@ Asda
85 posts
@AsdaServiceTeam I placed an order yesterday and when it didn’t appear today, I checked and despite it having gone through my banking app and being confirmed on your website, it didn’t go through properly. Your customer service tells me this is a known issue. Not good enough.
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@bakerboiler Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@asda @AsdaServiceTeam
Received my delivery.
I ordered two soap dispensers with a chrome top as displayed on your website.
Instead of the chrome pump I have received a black pump, which isn’t even on your website
To say I’m annoyed is an understatement 😡
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@CareyOnCatLady Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@AsdaServiceTeam @asda 🤬😡
- Grrrrrr! This 'Premium Bouquet' purchased yesterday, well inside the "5 days fresh" guarantee, from the Aberdare, Wales, branch isn't faring so well.
Shame on Asda for selling this crap!
Disappointed? YES! But the worst is knowing the flowers were purchased for me by a 'keeper' of a husband. Thank you, Babe! ❤️😡
#Fellas #ASDA #Flowers #ValentinesDay #Disappointed
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@LauraaApril Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@AsdaServiceTeam hello, I need to request a refund, or ideally a replacement, due to faulty product delivery, but do not have the product to return, as it was so damaged it has been binned, please can you help with this?
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@dawnlroberts Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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Seriously?? My sister places an order with @asda for delivery as she has broken her arm so can't drive. They have substituted wine for non-alcoholic versions and sirloin steak for "steak and ale pie"....WTF?? 🤣 Is there a competition for who can make the most stupid substitutes?
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@theladychelsea Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@asda we ordered your Valentine meal deal with our weekly on-line order. Firstly you didn't have all the items and substituted the chicken for chicken Kiev's (we have 5 packs now, due to substitutions on other weeks). Secondly, the dessert has a use by date of 11th.
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@dissy_teabag Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@asda @AsdaServiceTeam I’ve been having issues with the rewards app over the last year in tha anything I scan isn’t showing up so I’m not getting anything coming back in the app or in wallet.
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Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
Anto1@ALITER236
@Georgeatasda website is genuinely appalling. Twice I've tried to buy a microwave and twice the website just does nothing and leaves you with absolutely no idea if you have paid or not. Two attempts on this nonsensical website is as far as im going, I can't risk 3 microwaves
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@ALITER236 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@Georgeatasda website is genuinely appalling. Twice I've tried to buy a microwave and twice the website just does nothing and leaves you with absolutely no idea if you have paid or not.
Two attempts on this nonsensical website is as far as im going, I can't risk 3 microwaves
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Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
Penfold hamster@Penfoldhamster9
@AsdaServiceTeam can you please help me with a refund for a defective product purchased via delivery
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@Penfoldhamster9 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@AsdaServiceTeam can you please help me with a refund for a defective product purchased via delivery
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@JeffFeathersto8 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@1961lemon Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@lyndsaykate82 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@Georgeatasda any chance of sorting my missing plate issue please
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Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
Kelly Taylor@K311y80
@AsdaServiceTeam I I’m disappointed that items on my order did not arrive and the driver said, bag with items in contained the bottle that smashed and that I could apply for a refund as the colleague refused to re-pick the items. I have had my refund rejected! Shocking service
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Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
Katie Turner@KTaylorTurner
@AsdaServiceTeam correct me if I’m wrong but that’s not kidney beans
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Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
Dani@Dani_arsenal
@asda Bletchley I’ve been shopping with you weekly for years but your employee recently on self checkout has been abrupt and actually rude! Second week in a row! Sort it out. Think he needs customer service training
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@DawnGor82151158 Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@AsdaServiceTeam no response from @asda - maybe I will get a reply here...
@asda please explain why your beef mince sent from your #AsdaWeymouth store today does not have any information on the label including no use by date.
I have checked the whole pack and there is nothing!
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@lynsey_davidson Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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@AsdaServiceTeam retuned a George order last week but forgot to include 1 item. Can't use original QR code as been used. Can you help please
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@jonezoe Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S
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