Deepthi Pasumarthy

@agoda I am still waiting for my issue to be resolved. You fail to uphold a booking and harass the customer asking for unnecessary details when you should simply be apologising and issuing a refund immediately. Stop lying about the hotel not responding. I have spoken to the hotel

@StanChartIN I haven't received any communication from your team yet! What are you actively addressing??!

@DPasumarthy Please be assured that we are actively addressing your query and will assist you at the earliest. We appreciate your patience in the interim. ~UH

@StanChartIN absolutely disappointed in your customer care. My CC was issued weeks ago and owing to a mess up by your team and zero response from customer care, today is the last day to activate it and I don't have it yet! Shutting down my 10 yo account with you immediately!

@StanChartIN Absolutely useless. I haven't received any communication from you yet. I however did receive a service call asking about the card THAT I DID NOT RECEIVE!!!

@DPasumarthy Hi Deepthi , this is not the experience we aim for. Request you to kindly share further details with us via DM to assist you.~SF

@StanChartIN Check your DM

@DPasumarthy Could you please tell us the email address you used to send the email?~SF

@StanChartIN I swear, if this is some automated BS, I am just not interested. If my DM can be prioritised immediately then let's talk.

@urbancompany_UC I need to report something and I am unable to get through to you because there's no way I can contact you! Your bot clearly has limited choices and it's absolutely useless for my purpose. Please reach out to me on my DM now!

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@nlasya @vettichennaiguy Would also recommend Spain. Quick processing and if you get lucky, longer validity! Just one thing though. Their process was slightly cumbersome with very high expectations in terms of the documents. Happy to help in case you have questions

@vettichennaiguy Which country did you apply through? Please tell me who these beautiful, generous people are.

applied for 6 months visa they gave off for 1 year😂 maybe over sharing does help

@vettichennaiguy Same here! Poured my heart out in the cover letter and landed with a 2 year Schengen visa 🙃

@blsintlservices is there an issue with the online application process? The website seems to be blocking all my email IDs and it's not going through for some reason. Can someone please get back to me on this?

@accidentlwriter Thank you for getting me invested too! #suckerforirlromstories

@agoda Noticed that you've been doing this to a lot of customers over the years. Advertise a hotel on your website, hotel denies the booking saying no affiliation, you don't return the money saying cannot reach hotel. This is a clear case of repeated scamming!! #shutdownagoda

@agoda Stop sending automated responses! Resolve the issue immediately! Shame on you for conning customers by advertising hotels that you are not affiliated to!

@DPasumarthy Hi, We're sorry to hear you had a disappointing experience. We found the booking owner has managed to contact our CS Team and we are currently in the midst of resolving your issue. For security purposes, please feel free to reply to our email should you need further assistance twitter.com/messages/compo…

@agoda Agoda Booking ID 664137933 - a year old case with no refund! Agoda advertised a hotel that's not affiliated to Agoda or so I've been told (by the hotel) My booking was refused as it was not on their system. I have a recording of the same!

@agoda I am sick of these responses! Zero honesty. All along I was told that your customer care team hasn't been able to reach the hotel when I've called the hotel myself and recorded the call, where they clearly said they didn't have my booking. Should I make the recording public??

@DPasumarthy Hi, We apologize for any inconvenience caused. Upon checking, we found the booking owner has managed to contact our CS Team and we are currently in the midst of resolving your issue. For security purposes, we will get back to you via call or email as soon as we receive any update twitter.com/messages/compo…

Then you tell me the hotel has been unresponsive for over a year on telephone and emails!!! Yet you still don't issue my refund. You ask me to secure evidence of my alternate stay which I do. Then you term it as insufficient evidence? What scam is this? I need my refund now!

@_subiii_ Yes! All the time! Oh you don't look Telugu 🙄What does that even mean?! 🤷🏻‍♀️Even worse is them deciding I'm Punjabi or Mallu! #deiyenda

nothing brings out the rage in me like someone telling me I don’t look like I’m Tamil, okay tell me what am I supposed to look like

@IndiGo6E app is extremely frustrating. Inspite of informing your staff several times about this, there has been no respite. Haven't been able to check-in on the app for a while now. Today, the website too?!!! Get your act together now, please! Need to check-in for my flight!!

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