Dacre Staines

Really pleased this has gone live, take a look #life after rugby

@British_Airways @British_Airways Is this an automated response? "As mentioned earlier, we won't be able to call you as we at Customer Relations don't have access to some of the systems used in our contact centres." Surely there is one phone you can use?

@DacreStaines Hi Dacre, good afternoon. We're very sorry to hear your seat was broken. If you're unhappy with the response from our Customer Relations team and wish to dispute this, please reply to the last email you received from them. Demi

@British_Airways upgraded seats for a one-off family holiday due to my chronic back issue, seat was broken on an 11hr flight. 7 emails later, offered £100 Avios I cannot use. Incredibly disappointed in the service from a global brand.

@British_Airways Paying for a flight seat that does not work is like booking a hotel room with a sea view, only to arrive and find the window is bricked up. You are still staying the night, but not in the way you were promised and certainly not for the price you paid.

@British_Airways This is getting ridiculous. After 11 emails asking for a manager to call me, I’ve now been told, “We can’t call as we don’t have access to some systems.” How am I meant to dispute this if I can’t even speak to a person?

@British_Airways @British_Airways Buying a flight seat that cannot recline is like buying a car with broken air con. It may get you there, but it is not the product you paid for. Not what you expect from a global brand, the cost should be refunded.

@British_Airways @British_Airways Finally got a response, dispute rejected and no one will call me back! Paid for seat, did not work - full refund due. Paid for seat allocations, not provided – refund needed. Avios offered are worthless to me. What now?!

@British_Airways @British_Airways I am really please you recommended contacting customer relations to dispute the situation. 9 emails sent and no resolution, last sent on the 18/04 and no response. Nice to see @British_Airways taking ownership of the issue....

I think you are missing the point. I have already sent “7 emails” to customer relations who were less than helpful. Disputed the response and was offered £50 and that is how it got to unusable £100 Avios points being issued…….

@ScottishWidows @DonaldMacKechn2 102 year old client, supported SW since 2005, been trying to get income to pay care home fees since 10/22! Complaint ignored! Letter to ops director ignored! Total disgrace, what does he have to do?! #treatingcustomersfairly #ConsumerDuty

@WeberGrills @steve_schu Pleased to see that I am not the only one with problems! Faulty part under warranty. Can only contact Weber by email, 2/3 day response. Wrong parts sent, now out of stock, when it is back in it can only be delivered in 5-10 days! Claim will have taken 9 weeks! Great service!

@steve_schu Hi Steve, we are sorry to hear about the igniter. We are happy to help. Can you please send us a DM? Looking forward to hearing from you. Thank you!

Bought a new grill @HomeDepot today. When I got it home the igniter didn’t work. Went back to the store and asked that they give me a replacement part. They wouldn’t. Called customer service. They wouldn’t help because it was an in store purchase. Might be a @Lowes guy now.

It has been a great career @tobyflood. Looking forward to seeing what happens in the next chapter. Looks like we need to update the article!☹️bit.ly/3l1jaoF

@jet2tweets great to promote the Algarve, but been trying to change a flight to the Algarve all week and the website keeps failing. Told to call and spent an hour on hold yesterday and been on hold for 1 hour 20 minutes this morning. Any chance of anyone answering the phone?

Happy holidays from all of us here at DBL!

@WilksyR @benyoungs09 @WilksyR he definitely went well and showed why he has 100 caps. 2 tries and man of the match yo can ask for anything else. Like you say great bloke, fab father and a privilege to work with. Well done @benyoungs09

Sometimes representing rugby players is a job, other times it’s an honour. I’ve watched @benyoungs09 grow from a talented 16 yo in to a Test centurion, great bloke and fabulous father. It’s been a privilege mate, go well this afternoon 🌹

It's been six months since the UK went into lockdown. We reflect on that time, looking at world stock markets and we have done our best to comment on what may happen in the future. ow.ly/IT0H50BA3i2

Back at the start of March, the WHO announced we were in uncharted territory and during 2020, we have certainly all experienced a year like none other. ow.ly/oCPt50AG7Jd

Keep on trucking @TomYoungs87

Hello, and welcome once again to our weekly client update. It was a week overshadowed by the row over Dominic Cummings, the Prime Minister’s special adviser, and his trip to County Durham during lockdown. ow.ly/4BDM50zTN8K

Welcome to our latest client update as Europe starts to ease the lockdown and everyone wonders what the ‘new normal’ will look like once the UK returns to work. dbl-am.com/weekly-client-…

@WilksyR @JoshBeaumont1 @arnie_4 @OrrellRUFC @RotherhamRugby @jimmymooreaca @CDJB13 Great article with some very long words for you @WilksyR

@JoshBeaumont1 @arnie_4 @OrrellRUFC @RotherhamRugby @jimmymooreaca @CDJB13 Think it was probably a team vote 😬

Cleaned out the garage today found a few gems including this @OrrellRUFC program vs @RotherhamRugby ... Will definitely be sorting my scrap books out in the next few weeks 🥴 @WilksyR @jimmymooreaca & @CDJB13 looking very youthful 👀