ᴅᴀʀꜱʜᴀɴ ɢᴀyᴀᴋᴇ

@TataMotors_Cars @TataMotors Subject: Concern Regarding Coolant Oil Mixing Issue – Tata Nexon (2020 Model) Dear Tata Motors Team, I am writing to bring to your attention a recurring and serious issue I experienced with my Tata Nexon (2020 model), whose extended warranty expired at the end of last year. On 26th April, I noticed oil mixing in the coolant tank. Fortunately, I identified the issue early while inspecting under the bonnet. I immediately took the vehicle to an authorized service center, where the coolant mixing unit, coolant tank, and coolant were replaced. However, even after the service, residue is still being observed, indicating that the issue may not have been fully resolved. What is more concerning is that this does not appear to be an isolated case. A large number of Nexon users—potentially thousands—have reported similar coolant oil mixing problems. During my interaction with service centers, I was informed that this could be due to a manufacturing defect in the coolant mixing unit. Additionally, I observed that the replaced component now carries a different part number, which suggests that Tata Motors may already be aware of the issue and has made design or quality changes. If that is the case, it raises an important question as to why customers are still being asked to bear repair costs for what appears to be a widespread manufacturing defect. In my case, I had to spend approximately ₹12,000. However, I am aware of several other customers who faced much higher expenses, including radiator replacements costing upwards of ₹40,000. Given the scale and consistency of this issue across multiple users, I would like to request clarification on the following: Is Tata Motors officially aware of this defect? Has any internal investigation confirmed a manufacturing or design flaw? What corrective or preventive actions are being taken? Why are customers being asked to pay out-of-pocket for a widely reported issue? Is there any plan for extended support, goodwill repair, or recall for affected vehicles? As a customer, I chose Tata Motors for its reputation and reliability. It is disappointing to face such an issue, especially when there are indications that it may be systemic. I strongly urge Tata Motors to take immediate action, provide transparency on the matter, and support affected customers so they are not financially burdened for a defect beyond their control. I would appreciate your response and am available should you require any additional details. Sincerely,
Ganesh Shetty 9900790828