Debenhams PR Team

@fiona_parker14 Hi Fiona, sorry to hear about this. Can you DM us and confirm which email address you sent these into? Additionally can you confirm your email address and the ticket reference number - you should have received this in an automatic reply when we received your email. - Josh twitter.com/messages/compo…

@DebenhamsPRTeam Hi, can someone please give me a call back? I've sent three emails since Friday afternoon. Friday. Thanks, Fiona

@lyndamcar10 Hi Lynda, I'm sorry to hear this. Can you DM us with your order number and postcode and we will look into this for you? - James twitter.com/messages/compo…

@DebenhamsPRTeam I am still waiting for a refund on goods not received and a reply to my email to head office regarding this. I have ended up paying out twice for presents not delivered that I had to then purchase from store. Really not good enough.

@elsieselite Thank you very much for taking the time out of your day Mrs Jones, we do appreciate it :) - Zac

@DebenhamsPRTeam Thank you for doing that as Customers we moan a lot but do not always take time to give praise

@DebenhamsPRTeam Just spent some time at Debenhams Crawley with personal shopper Anete she is brilliant a real credit to you and the store

@alltheyogastuff Hi Ali, I'm glad to hear that. Let us know if you need any further assistance - Becky

@DebenhamsPRTeam Hi, thanks so much. Pic was PR Shots but managed to get price now 👍😇

@DebenhamsPRTeam Can you tell me how much this dress is? I think its Desgners at Debenhams 😇

@rcoxART Hi Robert, sorry to hear this. Please email into heretohelp@debenhams.com and we will direct this to the correct department. Have you tried contacting Debenhams Plus? - Saj

@DebenhamsPRTeam Hi, I’m trying to obtain a response for a faulty dishwasher bought from Debenhams Plus a few weeks ago. My emails are being ignored?

@Legend1968Nial Hi Nial, I am sorry to see this. Debenhams takes sustainability seriously and continues to work on initiatives to reduce waste and energy consumption. Thanks for your comments we will pass this onto Debenhams Sustainability Committee – Becky

@DebenhamsPRTeam No wonder you are struggling financially when you are sending out 2 candles about 100mm x 70mm in a box 600 x 400. #wasteofmoney#savetheplanet

@cjmrav Hi there, sorry to hear this. Please can you DM me with your order number, full name as it appears on your order and the 1st line of your billing address so I can assist you further – Saj

@DebenhamsPRTeam well I ordered a click and collect online to Livingston which was due in yesterday. I’ve had no comms and I needed by tomorrow. What’s phone number for livi store please as I may just cancel whole order. Not happy.

@ShopShareUK Merry Christmas - Saima

@DebenhamsPRTeam Merry Christmas. Is it normal for you the PR Team to ignore emails and proposals?

@KatyGilroyBlog Good evening, I'm glad to know you're happy with this :) I'm sure you will take some amazing pics! - Tabz

Just got home to the cutest parcel from @DebenhamsPRTeam thank you so much 🤗🤗 coming to insta/the blog when it’s not pitch black outside so I can get some semi-decent photos 😇💛

@no_reason21 Hi there, I'm sorry for the problems you are experiencing, could you please DM me your order number, full name, and first line of your billing address so I can look in to this for you?- Paul

@OdlawCo71 Hi John, I am very sorry to hear this. Can you please DM some further detail so we help you further?- Chris twitter.com/messages/compo…

@DebenhamsPRTeam Heres one for your PR team just had the WORST customer service EVER from your company no one interested

@Summs9 Hi Sue, As you can imagine the calendar was very popular while on offer which may have explained why it went out of stock quickly. I have replied to your previous message so please email us if you need anything else. Thanks.- Chris

@DebenhamsPRTeam interested to see if someone at Debenhams will actually reply and explain how as soon as offer came off the calendar came back into stock!! #debenhamsbeautycalendar

@antisocialzed Hi Helen, I would advise you to email heretohelp@debenhams.com, with your details so a member of the team can assist you further. Thanks - Cassey

@DebenhamsPRTeam I cannot get logged in to check policy number, all I have is policy address and the ref number from the endless correspondence with the insurance side of things

@DebenhamsPRTeam still waiting on the £50 voucher offered as an incentive for taking Debenhams car insurance, plenty excuses offered and dates given to expect it but nothing, phoning gets nowhere, where else can I complain?

@antisocialzed Hi Helen, you should able to DM us now. Thanks - Cassey twitter.com/messages/compo…

@DebenhamsPRTeam I cannot find an option for DM

@antisocialzed Hi Helen, please can you send me your details over DM and I will gladly escalate this for you. - Paul twitter.com/messages/compo…

@DebenhamsPRTeam Ok, thought that, thanks, we’ve spoken many times with them and keep getting date of when we should receive it pushed back, I think now my only way forward it to seek advice from trading standards

@antisocialzed Hi Helen, so sorry about this, as its car insurance this is something that you will need to speak to them regarding - Sama

@DebenhamsPRTeam Hi, there’s no option for me to dm you, we’ve spoken by telephone & email to the insurance team several times and no joy. Had a date in Oct to receive it by then they said definitely by yesterday

@LolWeight Hi Laurence, apologies for this, please can you PM your email address and phone number so we can forward this to the store's management team for a response - Jonny twitter.com/messages/compo…