Sue_ella

@OSPREYLONDON I guess you don’t reply to your customers either

@OSPREYLONDON I’ve signed up to your newsletter, I’ve received a welcome email but no 10% off first order code like it states on your website.

@Sephora what a pathetic “mystery gift” if you’re going to send emails out to send mystery gifts to your loyal customers a on a £80 spend. At least make it something more than a ridiculous shampoo sample! Absolutely pathetic!

@IKEAUKSupport Hi, really hope you can help, when was the tyssedal glass doors discontinued? I’m in desperate need of one 50x229. Are there any in stock anywhere?

@johnlewishelp just opened my order of hallway unit and it’s damaged, the box itself isn’t so can only assume it’s a faulty product? There so seem to be none available online now for replacement either. Really disappointing, we’d taken are existing unit out to accommodate this

@nextofficial my recent orders online seem to have been duplicated and I’m being charged twice for each ordered item in recent activities too. What’s going on?! I’ve sent a DM.

@Hobbycraft my click and collect order was placed on 18th November and it still hasn’t been delivered?!

@timhortonsuk seems your dunstable branch can’t seem to put eggs in the sausage and egg bagels!! Ordered two only to get home and find no eggs!!

@marksandspencer hi hoping you can help, I’ve created a returns label for store in Milton Keynes, can I go to another store to drop it off or does it have to be the one I picked when creating the return?

@AsdaServiceTeam Dm sent

@Summs9 Good mornign Sue, thanks for messaging us and we're sorry to see this! Could you please DM us your email address, full name and order number? We'll look into this for you. - Appia

@AsdaServiceTeam tried to request a refund for an item that arrived damaged and it’s been rejected?! There’s plastic pieces from the smashed packaging!

@ArgosHelpers you wouldn’t happen to know when this is likely to come into stock? Spear & Jackson 37cm Cordless Rotary Lawnmower - 36V679/6019 Thanks 😊

@IKEAUKSupport Dm sent. Thanks

@Summs9 Hi, Sorry to see you have damage to your PAX wardrobe. Could you please drop us a DM with your order number, full name, address, email, and contact number? I can then look into this for you. Thanks - Tom twitter.com/messages/compo…

@IKEAUKSupport hi wondering if you can help. On one of the pax wardrobe doors the hinge has just snapped off the wood. I’ve had it for 5 years, I believe there’s a 10 year guarantee on them? How do I go about this?

@nextofficial Clearly there’s an issue your end that needs resolving. I’ve sent an email to your customer service department as clearly you’re incapable of solving this issue.

@Summs9 Hi there, So sorry - the last DM we received was on the 22/05 regards to your order being delayed and this was responded too. If you have another query please DM us the details.  Many thanks

@nextofficial is anyone going to reply to my DM enquiry from 3 days ago?!

@nextofficial What’s the point of sending dms, I’ve sent three since Friday and none have been responded to, and there’s the proof!

@nextofficial Still no reply to my second DM terrible customer service.

@Summs9 Hi.  I'm sorry you've had to chase this up.  A reply was sent via DM.  If you've not received it, please DM us again so we can respond to your through DM.  Thanks.

@nextofficial No reply has been sent via DM since my message at 8.42am Friday. But I’ll send it again.