Deepak Mittal

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Abhishek Gupta@abhigupt12·7 May

@cromaretail See the message properly. It's a complaint raised by @DeepakMittal_ . Just attend to it.

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Abhishek Gupta@abhigupt12·7 May

Can someone from @cromaretail check?

@cromaretail @Lenovo @TataCompanies #AIfraudsinIndia a complaint logged 5 days back on your website, 4 days back with helpline, and more than 48 hours after assurance on dealing at priority, no reach out over e-mail, phone, whatsapp or X. Is your x account managed by an AIbot

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Deepak Mittal@DeepakMittal_·6 May

@cromaretail @Lenovo @TataCompanies #AIfraudsinIndia a complaint logged 5 days back on your website, 4 days back with helpline, and more than 48 hours after assurance on dealing at priority, no reach out over e-mail, phone, whatsapp or X. Is your x account managed by an AIbot

Croma@cromaretail

@DeepakMittal_ We’ve taken note of the details, Deepak. The team is currently checking this and will update you once there is clarity. - Mahi

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Deepak Mittal@DeepakMittal_·6 May

@cromaretail @TataCompanies @Lenovo are you saying that 5 days after a service request being raised on your website and 3 days after escalating on your X account you don't have a status update and there is no one to call up the client nor responding on email or whatsapp??

Croma@cromaretail

@DeepakMittal_ We understand your concern, Deepak, and the experience you’ve had. This is being reviewed with our team on priority to check the complaint history and ensure it is addressed appropriately. You will be updated shortly with the next steps. - Manz

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Deepak Mittal@DeepakMittal_·5 May

@cromaretail @TataCompanies @lenovo Day5-someone will attend to your complaint in 5 days meanwhile your social media account - we are really sorry, we are still looking into it 5 days to lodge a complaint after making you run around, 5 days for someone to look at it

Day2-land at store, closed for rennov., next store-talk to Lenovo, when I insisted agreed to lodge a complaint next day, do I need to leave laptop - no Day4-followup, not able to login. followup2 evening-need the comp. to login complaint! send comp tomm will get it fixed quickly

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Deepak Mittal@DeepakMittal_·5 May

Day2-land at store, closed for rennov., next store-talk to Lenovo, when I insisted agreed to lodge a complaint next day, do I need to leave laptop - no Day4-followup, not able to login. followup2 evening-need the comp. to login complaint! send comp tomm will get it fixed quickly

@cromaretail @lenovo @TataCompanies Day1-complaint lodged on website, no response, closed in 2 hours lodged again - clsd again Mail to customer support, no ack Call Centre no one picks up Day 2 - CallCentre picks up - take to store from where bought. Can I talk to them - no need

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Deepak Mittal@DeepakMittal_·5 May

@cromaretail @lenovo @TataCompanies Day1-complaint lodged on website, no response, closed in 2 hours lodged again - clsd again Mail to customer support, no ack Call Centre no one picks up Day 2 - CallCentre picks up - take to store from where bought. Can I talk to them - no need

@cromaretail @TataCompanies @Lenovo awful experience dealing with Croma and Lenovo. making me run from pillar to post, giving wrong information, now being told it will take 5 more days to get someone to attend. 10 days to get support for a laptop under manufacturer warranty

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Deepak Mittal@DeepakMittal_·5 May

@cromaretail @TataCompanies @Lenovo awful experience dealing with Croma and Lenovo. making me run from pillar to post, giving wrong information, now being told it will take 5 more days to get someone to attend. 10 days to get support for a laptop under manufacturer warranty

@cromaretail and the saga continues now after 36 hours I am being asked to bring the laptop back again at a croma store. this is when I went to deposit the laptop and was told categorically that it is not required and it is eligible for onsite service.

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Deepak Mittal@DeepakMittal_·4 May

@cromaretail Invoice No: SLA027370518116 Order Id: SOA027370518116

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Croma@cromaretail·4 May

@DeepakMittal_ Hi Deepak, we’re really sorry for the inconvenience and the conflicting information shared. (1/2)

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Deepak Mittal@DeepakMittal_·2 May

#cromaretail #tatasons bought a laptop has stopped functioning, running pillar to post. your website closes the complaint automatically twice. call centre asks me to take to the store which was closed down a few days back. another store says I need to go to the manufacturer.

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Deepak Mittal@DeepakMittal_·4 May

@cromaretail 6) on my insisting, finally a kind soul agreed to lodge a complaint at Lenovo, said no need to leave the laptop. 7) I checked today if it is done, said he cannot login complaint without the laptop

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Croma@cromaretail·4 May

@DeepakMittal_ Please help us understand the exact issue you’re facing in detail and share your registered contact number along with the Order ID via DM so we can check and assist you further on priority. - Sal (2/2) twitter.com/messages/compo…

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Deepak Mittal@DeepakMittal_·4 May

@cromaretail 3) asked them to connect to store so that I can fix a time, told no need, just go ahead 4) went to store at Phoenix, closed for maint. 5) went to Prabhadevi store, customer service says call Lenovo customer care you will get onsite service-asked for written confirmation, refused

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Deepak Mittal@DeepakMittal_·4 May

@cromaretail my experience 1) logged complaint on website, closed manually twice without even contacting me 2) called up call centre asked me to go to croma store, I enquired can I go to Phoenix Mall store, told me yes.

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Deepak Mittal@DeepakMittal_·4 May

@cromaretail you can check my details through the attacked service requests which were closed

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Deepak Mittal@DeepakMittal_·11 Oca

@LGIndia we will strongly prefer a new fridge as a replacement as we believe we got a faulty fridge and poor complaint resolution right from day 1

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Deepak Mittal@DeepakMittal_·11 Oca

@LGIndia in fact at least 2 times - when the person came to install and after our complaint -we had pointed out that the cooling was not right and we got no diagnosis and general advice like keep the temp a bit high (change from 3 to 5 for the fridge). No diagnosis was done like this time

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Deepak Mittal@DeepakMittal_·3 Oca

@LGIndia I have bought a new refrigerator (around 6 months back). Persistently having problems with cooling of the fridge. Technicians come and fix it but it breaks down again. Please help with a good engineer or replace the product. I am in Mumbai.

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Deepak Mittal@DeepakMittal_·11 Oca

@LGIndia No one has contacted from the customer service team. A service engineer had called and promised to come at 12 noon, has not come as yet. We are not confident if the person will come or even if he comes whether we will get any real resolution.

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Deepak Mittal@DeepakMittal_·10 Oca

@LGIndia strange that it is difficult even to promise a simple call back in 48 hours from a brand like LG.

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