DellCares

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@lee_redden Thank you for messaging us. To ensure the privacy of your information, we recommend that you continue chatting with us through direct message. We apologize for the inconvenience. twitter.com/messages/compo…

@DellCares @LandoNorris @OscarPiastri @McLarenF1 This is Dell's position on a broken computer under warranty:

Thought your reaction time was elite? ⏱️ On the VR Pit Stop Challenge’s clock: Papaya fans, @LandoNorris, @OscarPiastri, and the @mclarenf1 Heritage Tea. No talk—just times. #McLarenRacingLive

@JasonDWS2026 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you.

@DellCares Your escalation team, which is almost impossible to contact, has been terrible.

@DellCares I sent in my laptop to have the keyboard replaced under warranty. It was shipped via Fed Ex with the box and label provided by Dell. Once they received the laptop they said it was damaged and won't fix it. It must have been damaged during shipping. They want to send...

@lee_redden @LandoNorris @OscarPiastri @McLarenF1 Thank you for messaging us. To ensure the privacy of your information, we recommend that you continue chatting with us through direct message. We apologize for the inconvenience. twitter.com/messages/compo…

My $6,002.14 Alienware Area-51 AAT2250 has been unusable under GPU load for months. It crashes under Dell’s own SupportAssist GPU stress test. Dell replaced the motherboard. Same failure came back. Dell Advanced Resolution Services now says “no additional remedies” are being offered. Premium price. Bargain-bin accountability. @Alienware @DellCares

@CoinbaseTrading Hi, We apologize for the inconvenience this may have caused you. We'll surely check this for you. Kindly, follow @Dellcares and DM us your order# and registered name along with the phone# and email address so that we can have a secure conversation and assist you accordingly.

@Dell any chance I can get a hand here please? Need this before a trip and 11 day delay is gonna miss it entirely - ordered 27th April with delivery 29th April - 8th May originally, now moved to 19th May unexpectedly

Hey @Dell I see influencers on here getting their top spec XPS days after asking on here - meantime my paid for out of pocket £3k top of the line model just got an 11 day delay on delivery, I ordered it ahead of a trip to take abroad and this means it will now miss that - is there anything that can be done?

@hemantrai_hr Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

Bought “Dell” battery from @Flipkart (Order: OD437377830733629100) System says: “Not a Dell Battery” Not charging + safety warning QR scan → 12345678 Seller: SOLUTIONS-365 (Mumbai) Complaints closed without resolution. @Flipkart @FlipkartSupport @kalyan_krishnamurthy @Dell_IN

@Cas_Observer22 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you.

@MichaelDell @UTAustin Literally every Dell laptop at our company had a warped and melted battery that lifted the keyboard. Some products you make are great but stop with the plastic laptops.

This is where it started. 42 years ago: a dorm room at @UTAustin, $1,000, and a belief that technology should be personal, powerful, and accessible. FY26: $113.5B in revenue — an all-time record. The world has changed. The mission hasn’t. AI is the biggest platform shift of our lifetime, and @DellTech is built for this moment. To our customers, partners, and the Dell team: thank you! 🙏 We'll keep building what’s next. Onward 🚀 #PlayNiceButWin

@AndrzejSci 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

@DellUK Yeah I've been to this useless link, I looked through product manuals, all points to dead sites or sites that promote Dell products that I don't want. Anyway, thanks for your "support". I'll just stop buying Dell stuff.

So when you call @DellUK whose business hours are 24x7 and you try to get through to the right engineer, you are told that you reached them out of hours. Was an 8th day added to the week or 25th hour added to the day and I missed the memo?

@AndrzejSci Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

@JacksonTweetin Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

@MichaelDell @townbrad @UTAustin Everytime my brand new laptop turns on, the screen is black except for the caps lock light and then I hard restart it and it blue screens and half the keyboard works. Enjoy your billions!!

@AbhiYadav2362 Thank you for messaging us. To ensure the privacy of your information, we recommend that you continue chatting with us through direct message. We apologize for the inconvenience.

@DellCares No i want more time !! . You can say again this words ( please wait our escalation team contact within 24-48 hours but they not contacted me after completing 72 hours ) in your private chat .!!! Ok

Continuous follow-ups, zero response. Escalation team silent for 72+ hours. This is harassment now. Take action within 24 hours or I escalate legally. @DellCares @Dell_IN

@AbhiYadav2362 To ensure the privacy of your information, please send us a direct message, and we can begin resolving your computer issue.

@DellCares Service tag sirf identification ke liye share kiya tha — agar aapko DM me details chahiye, main already ready hoon cooperate karne ke liye. Lekin please ye clearly batayein: Exact resolution kab tak milega? Replacement process kab complete hoga?

@AbhiYadav2362 Thank you for contacting us. To ensure the privacy of your information, we recommend removing your service tag from your tweets. Instead, please send us a direct message, and we will be happy to assist you in resolving your computer issue.

Extremely disappointed. Your team says “wait for escalation” but no one contacts me even after 3 days. Replacement approved yet delayed. Resolve this immediately. @DellCares @Dell_IN #CustomerServiceFail

@lee_redden Thank you for messaging us. To ensure the privacy of your information, we recommend that you continue chatting with us through direct message. We apologize for the inconvenience. del.ly/6015BBZ1KR twitter.com/messages/compo…

@eddygoyanes @Alienware @AMD I bought an Alienware Area-51 AAT2250 in February. 3 months of crashes/freezes/loses display under GPU load, including Dell SupportAssist GPU testing. Motherboard replaced. Still fails. Months of downtime. Buyers should be cautious.

Another first to market launch and a cool addition to Alienware's History of Firsts. Thank you Team @alienware team and thank you Team @AMD for the partnership!

@aalam_faiz5461 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

@flipkartsupport @Dell @DellOutlet @DellCares Both Flipkart and Dell are fraudulent; they have both committed fraud against me. I am telling all of you: do not purchase any products from either of these two companies—none whatsoever.

@Ridhi_Saraf 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you. twitter.com/messages/compo…

Really disappointed with my Dell Inspiron. Needed servicing 4 times in just 3 years, including a hard drive replacement within the first 6 months. This is not the reliability I expected. Definitely not recommending Dell anymore. @Dell

@AbhiYadav2362 I understand, and I’m sorry about the experience you’ve had with us so far. I've prioritized your case and I’m going to have my supervisor review it to explore all the available alternatives. They will get in touch with you shortly with the next course of action.

@DellCares Which one chat !???? You again and again send me same message about delay 24-48 hours !!!. This frustrating me . In all platforms you making me fool !!..

It’s been more than 48 hours, yet no call, no update, no resolution. My studies are suffering because of this delay. Is this the kind of service you provide? If not resolved today, I will file a complaint with consumer authorities. #DellIndia @DellCares @Dell #ConsumerRights

@AbhiYadav2362 Dear customer, our backend team is working on it. It will take 24 to 48 hours please wait.

@Ashish930026988 To ensure the security of your information, I'd suggest removing any personally identifiable or Dell-centric information (Service Tag / Express Service Code) from the post. Please private message us so we can look into the issue and assist you.

@DellCares @Dell Total hardware failure on my laptop & it's now unusable. I had to close Case #225045027 previously due to severe delays, but the issue is back aggressively.I need a replacement unit, not more troubleshooting.Please escalate this immediately.#Dell #CustomerService