Docusign

We've been named one of @FastCompany's Most Innovative Companies of 2026! 🎉 Our AI-powered Intelligent Agreement Management platform is turning contracts into our customers’ strategic advantage. Check it out. #FCMostInnovative

@dodeja Hello Akshay! We're happy to have our teams look into this and see if they can straighten this out. In order for us to assist, please send us a few quick details: your name, case number (if you have one), your email, and phone number. Thank you.

hey @Docusign @AskDocusign Why do you keep tagging other emails from another Docusign user (same company) as spam?

@ArneKuilman We're happy to have our teams look into this if you still need help. Feel free to DM us your information any time.

@Docusign The simplest request - delete a user ID - is already taking 4 weeks. I don't believe Docusign is up for the task. 3 support members couldn't help.

Wow, the support department of @docusign is really disappointing. The simplest of tickets is dragging for months. Seriously sad #customersupport Greetings to Steven, Sheila and Melrod.

@ArneKuilman We understand this must be frustrating, Arne. We are happy to help, we just need your contact info to get your issue to the right team.

POV: If the founding fathers had Docusign 👀 Redlining has been a headache since 1776. Lucky for us (less so Thomas Jefferson…), there’s Docusign.

@DuffyShingler Hi there, thank you for reaching out, and I would love to assist! Can you please message me your contact information associated with the account and case number if applicable? That way I can share this with our support team asap.

@Docusign how long does it take to get Part 11 enabled? I have to emergently get something to the FDA.

@skocherhan Hi, thanks for flagging this. Whenever a message appears to have a suspicious link, you can forward the email to verify@docusign.com, and our team will review.

'Microsoft Teams – Meeting Recording Ready'

'Docusign - View Document' haseebbaig[.]me u6extfzlk0[.]billbutterworth[.]com #phishing #docusign

@ChrisAButts Hi Chris, thanks for reaching out and letting us know. We were able to access the purchase page on our end. If you're still seeing the issue, could you try clearing your browser cache or using a different browser and let us know if it persists?

@Docusign your website is broken. The Purchase button for a Monthly Personal plan does nothing. Doing a simple inspect tool on the site shows several errors in the code. So if you're not seeing any new sales or a drop in sales should probably look at your site. Something broke.

@pauloalberto_ Hi Paulo, thank you again for sharing your information. We connected with our support colleagues, and you should have received a note from them directly to help resolve. Please let us know if there’s anything more we can do it be helpful!

Hey @Docusign I sent all info. Please help us.

@sidhantdev Hi there - We're sorry to hear you're having trouble creating an account. Please send us a direct message with the information below, and we will forward your issue to support. Your name: Case number (if you have one): Your email: Phone number:

@Docusign help me to create an account with docusign, tried everything, nothing works, changed the browser, deleted the cache, tried the mobile App. Nothing works.

@pauloalberto_ Hi @pauloalberto_ , no worries about not having a case number, I was able to still flag this to our support team, who should have already been in touch directly to help resolve this for you. Please let us know if you did not receive this outreach so we can assist further.

@Docusign I don’t have any case number because you guys not allowing me to do that. It’s the worst service ever. I’ll send my email, phone and I also sent an email to support but NO ANSWER.

@Docusign hi. I paid for an annual subscription and my account still “free”. Because of this issue on your end I can’t have the chance to talk with a human. I need help. This is causing a very problem on our company because we can move with the agreements that need to be signed

@AdamStanco Hi Adam, thanks again for sharing your case number! Circling back here, to let you know that you should have received an email from our support team confirming they have removed your outstanding balance. Please let us know if you need any further assistance!

Even though I paid for an additional annual plan, my account still has a "Pay now to reinstate your account" CTA, but when I click this it takes me to a broken page. Persists across multiple devices, incognito, cleared cache

Hey @Docusign, I paid for a license several days ago but have been blocked by a billing technical issue that has suspended my account. Support promised a fix two days ago (case #17530110) but has gone silent. I'm blocked from sending leases for my business. Please help!

@AdamStanco Hi Adam, I'm sorry to hear you're still having trouble accessing your account after your recent payment. We appreciate you sharing your case number and the details here. We have forwarded this to our support team to help look into this further. x.com/messages/compo…

@patialavii @TheEquitiesRoom @skocherhan @Malwarehunterr We appreciate you flagging this. We can confirm our teams are aware of this campaign and have taken down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

⚠️Observed phishing URLs delivering RMM payload: RMM:TiFLUX (Win) and FleetDeck (Mac) Theme: DocuSIgn URL: hxxps://markatuna[.]com/docusign/docusign/ #ThreatIntel #Phishing #RMM

@vmray @sm4sh1t We appreciate you flagging this. We can confirm our teams are aware of this campaign and have taken down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

🔥 Alert: Weaponizing Overlord RAT — open-source Golang RAT in DocuSign-themed phishing 🔗 Report: vmray.com/analyses/overl… We have recently spotted a phishing campaign, which utilizes a new, open-source malware called OverlordRAT written in Go. The chain starts with a malicious URL, which points to a domain impersonating the logistics company Global-Merx. The URI resource - utility.php - mimics an official DocuSign page and uses embedded JavaScript to trick victims into downloading a document of ACH Remittance payment, which is a malicious MSI installer, but we’ve seen the payload getting changed recently. The installer embeds a DLL stager and gets called via the CustomAction table of the fake Microsoft DirectX Runtime MSI installer. The DLL finally injects its payload to werfault.exe, decrypts the final stage Overlord RAT payload with XOR (0xA9) and executes it. The use of Overlord RAT again reinforces our previous findings that actors are always on the lookout for adopting new tools in their attack arsenal. 🔑 Takeaways: - URL → DocuSign phishing → MSI → DLL → EP injection (werfault.exe) → XOR (0xA9) → Overlord RAT - MSI and DLL disguised as Microsoft DirectX Runtime files, embedded payload called via CustomAction table - DLL stager injects to werfault.exe, decrypts Overlord RAT payload with XOR key 0xA9 - The open-source Overlord RAT handles encrypted WebSocket traffic, provides HTTPS, JWT, RBAC and MFA authentication, flexible remote desktop streaming (WebRTC, MediaMTX) and supports Windows, Linux and macOS platforms

@epicentar We're sorry to hear that you're having login issues! We'd like to help. Please send us a DM with your name, case number, phone number, email, and your preferred contact method, and we'll flag to our support team directly. Thank you!

@Docusign @FastCompany Your login does not work, and AI chatbot is not helpful.

We've been named one of @FastCompany's Most Innovative Companies of 2026! 🎉 Our AI-powered Intelligent Agreement Management platform is turning contracts into our customers’ strategic advantage. Check it out. #FCMostInnovative

Docusign IAM is now available in Slack. Ask questions about agreements, surface key terms, launch reviews and approvals, and stay ahead of obligations – all without leaving the conversation. Powered by Docusign Iris and enabled through MCP. Available today in the Slack Marketplace.

@patialavii @TheEquitiesRoom @skocherhan @Malwarehunterr Thank you for flagging. We can confirm our teams are aware of this campaign and have initiated action to take down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

@vmray @sm4sh1t Thank you for flagging. We can confirm our teams are aware of this campaign and have initiated action to take down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.