Duke Energy

Energy in action.⚡

@hittyminny We're sorry to hear about your experience and the inconvenience. If this is something you would like us to look into, please send a private message with the details. Thank you.

@DukeEnergy What happened to civil decency for the elderly on a fixed income? Is this the treatment we all can expect? I am very disheartened by the treatment customer service gives to the elderly regarding bills.

Duke Energy has posted its first-quarter 2026 financial results. Learn more: spr.ly/6016BBjXVp.

NEW: Duke Energy finalizes two initiatives to deliver more than $5 billion in cost-saving benefits to customers. spr.ly/6018BBwTvq.

@David8379831053 David, we apologize for the inconvenience this may have caused. If this is something you would like us to look into, please send a private message with the details. Thank you.

Day #1 of waiting for @DukeEnergy to fix their pole 197R04

@dinah_did_it We understand your concern and apologize for the inconvenience caused. We would request if you could contact us via DM to help us resolve your issue.

@DukeEnergy I escalated the issue until I got your insurance companies info and filed a claim already. I had to talk to 3 different agents to get help.

Sooo @DukeEnergy disconnected my electricity over the weekend instead of my neighbor who moved. I wasn’t home all weekend so I didn’t know until late last night. Duke customer service says they are not at fault or responsible for reimbursing me for my hotel stay or groceries lost

@dinah_did_it I'd like to learn more about what happened and how I can help. Can you please send a DM with details? Thanks!

@camerinkw @DukeEnergy Never had a roommate in my life…sorry 🥴 nice try tho! Insurance claim filed they admitted the mistake.

@dinah_did_it We're truly sorry for the situation you're in. We request you to get in touch with us via DM for further assistance.

@mikenie1 We appreciate you sharing your experience. We're glad to hear the issue is resolved and will look into your feedback regarding the support system. If you need anything else please reach out to customer service.

@DukeEnergy Two days later a truck arrived and we believe the problem is fixed. The techs on the street are always awesome. The switchboard and the support system, not so much.

Well, @DukeEnergyStorm @DukeEnergy dropped the ball. Called this morning for a problem that happened during the storm last night. They said they'd be out by 2:30pm. No truck and no call. Had to call again at 3:15. Supposedly they are coming. Not good Duke!

@SmknTail67 We're sorry for the frequent outages and can certainly understand your frustration. You can view updates at spr.ly/6010BBZI5I. If this is something you would like us to investigate, please send us a DM. Thanks!

@DukeEnergy_FL Our power went out yesterday evening after a normal rain. Now today, out again zero rain or wind. We're not even in hurricane season! Our Rose Hill Phase 2 and 3 (Orlando/Ocoee) goes out far too much! Trim the trees, make the HO trim their's and update the equipment!!!

@deputydogblitzn I’m sorry, this does sound frustrating. Is there something that I can help you with? If so, please send a direct message. Thanks!

@DukeEnergy_FL If you get an above avg bill from Duke you might want to check your usage on the portal, they have a habit of smart meters that go dead and can't read, so they just charge you whatever they want,yet the PSC allows them to fraudulently charge you,that's criminal racketeering fraud

ICYMI: Earlier this week, we announced the Duke Energy Foundation is awarding $275,000 to 15 nonprofit organizations helping Floridians "live their best lives and ultimately instill generational success," as our state president Melissa Seixas put it. Read more ⬇️ spr.ly/6019BBTpZd

@shawndasworld We're sorry to hear about this experience. Can you please send a direct message with the details so that we can look into this? Thanks!

@DukeEnergy hired a tree company to cut down my tree. I was promised that they would cut it into small pieces for firewood instead I was lied to and left with this.

@SeanK_ Sorry to hear this, Sean. If this is something you'd like us to look into, please send us a DM with the details.

Wow @DukeEnergy You have the worst customer service ever. My mom been trying to get this bill sorted due to my grandma passing last month, but we had to call at least 6 times to get account specialist. The account got charged an extra $30 because my grandma's account got (1/2)

@SeanK_ We’re sorry, this does sound frustrating, Sean. If there is something you'd like us to assist you with, you are welcome to send us a DM.

@DukeEnergy Talk about the worst customer service you have. Thanks for not helping with my grandma account when she passed. Nothing but problems and lie lie lie.

@DukeEnergy What's the point in having autopay setup and doesn't work and makes your account late.

Duke Energy SVP Nelson Peeler testified before @HouseCommerce on how to reliably meet growing power demand at the lowest possible cost. Our experience in fast growing states shows how a vertically integrated model, long term planning, and customer protections deliver results.

@AuggyB77 Is there something that we can help you with? If so, please send a direct message. Thanks!

@domzaworski @DukeEnergy Oh okay so its not just me & a bunch of other people!!!!

Thank you SO much @DukeEnergy for ruining my week with telling me that after 4 years of being a costumer that you’ve decided that I need to pay an additional deposit of $700. Absolutely ridiculous.

@domzaworski If this is something you would like us to look into, please send us a direct message. Thanks!

@LuauMimi We're sorry to hear about this experience. Can you please send a direct message with the details so that we can look into this? Thanks!

@DukeEnergy oh and another thing. I called in for new service. Not to be transferred to someone that I was told was to verify my new service yet kept me on the line trying to sell me internet and all kinds of other crap. NO!!!

@justinthenry We're sorry to hear about this experience. Is there something that we can help you with? If so, please send a direct message. Thanks!

@DukeEnergy a tree fell in my yard on the powerline. you just pulled up turned off the power to my house and then said I need to call an electrician to turn it back on. at 5 o'clock. Helpful.