Emily Maginess

Here's to everyone's health, wealth and happiness in the New Year!

I appreciate not everyone is a massive nerd. So I'm going to attempt to explain what just happened in parliament. Because it is BEYOND batshit levels of foot-shooting by Team Truss. /1

I am incredibly sad to confirm that my grandmother Mavis Nicholson passed away on Thursday. She was a force of nature, an incredible broadcaster, so open-hearted and interested in everyone. She was also my Nana and I miss her like mad. Hope she’s with my granddad Geoff now.

@VeryHelpers - can you confirm delivery address for clothing returns plese?

Here's to everyone's health, wealth and happiness in the New Year!

Here's to everyone's health, wealth and happiness in the New Year!

Here's to everyone's health, wealth and happiness in the New Year!

@AmazonHelp I'm two months outside of warranty, apparently, so no help beyond 15%. I've asked for details to escalate further - pretty shitty, circular customer service experience and outcome for a Prime customer of 5+ years given the amount spent with Amazon. Time to check out Google Home.

@EMaginess I am sorry you are having this experience. Please keep us posted on the outcome of the chat. ^SY

@AmazonUK - really disappointing customer service experience dealing with problems with my Echo devices. Can't believe my Echo Spot, found faulty, won't get replaced - instead you give a tiny discount off a new one?! The world's most customer-centric company? 🤥😶

@AmazonHelp This is awful, @AmazonHelp - it's connected me back on the same chat I had before, to the same initial customer service person who wasn't helpful and I now have to re-explain the issue again.

@EMaginess Thank you! Let us know what's discussed, and if there's anything else we can do to help. ^CS

@AmazonHelp OK. I've followed the link and headed back to the chat now.

@EMaginess Thanks for that information. I'd like to have one of my colleagues look into this with you again. Please contact us via phone or chat here: amzn.to/UKContactUS. ^LJ

@AmazonHelp Nope. I asked if you would replace it and the response was a flat 'No'.

@EMaginess Apologies Emily, did we advise why a replacement wasn't available?^CN

@AmazonHelp I've sent through a complaint. I've 3 Echo devices, none behaving but the Plus and Spot are worst. The screen on the Spot is faulty, and I was told 'troubleshooting has failed'. Rather than replace it, you offered a discount on a new one that will still cost over £100 to replace.

@EMaginess Hi, sorry to hear this. Can you tell us a bit more about the issue you have experienced with your device?^BZ

Sunday morning vibes ❤️

Tonight we are at @TheAppBusiness amazing space talking about critiquing and prototyping design tools #prototype #ixd

To everyone celebrating here in London, in China and around the world: Gong Xi Fa Cai! Gong Hei Fat Choy! #CNY