Eleanor Inglis

So proud to have been involved in Gunpowder... great cast and crew- congrats to all involved! Starts TONIGHT at 9pm on BBC One! #gunpowder

@SW_Help For real? You cancel all the fast commuter trains between 7am - 9am from Hersham? Because of…. Erm… Summer??

⚠️ A temporary summer timetable will run until Friday 29 August, with some minor alterations to our services, mainly in our suburban area. Please plan ahead using a journey planner. For a full list of the affected services, visit our website here 👇 southwesternrailway.com/plan-my-journe…

Just to add to this: train was cancelled at vauxhall. Everyone told to get off and wait on platform 8. Then everyone at Vauxhall told to go to platform 6, then everyone told platform 3, then everyone told to go to platform 8… and so on.

So far my first experience of the new nationalisation of @SW_Help - it’s taken me 1.5 hours, and I’ve made it from Waterloo to Clapham Junction. My journey home to Hersham will take over three hours today.

We get married in 2 days and just found out @MossBros ordered all our Groomsmen the wrong suits (black suit instead of morning suit) - they also charged both me AND our groomsmen for the same suits telling both that the other hadn't paid.. Never again.

@qrsupport As one of the flights is operated by @British_Airways @qatarairways informed me they cannot make the name change and I will need to buy a new ticket. Even though it is their error that has caused this. Can @traveloneworld help in any way?

@EleanorRInglis Eleanor, we apologize for any inconvenience caused and assure you that our commitment is to provide the highest standard of service. To assist you promptly, could you please provide us with your booking reference via DM?

Sobbing on the phone to @qatarairways who put 'Howard' on my flight ticket for my honeymoon. I booked under 'Howard-Williams' and they said they don't accept hyphens. Apparently I now need to buy a new ticket under 'Williams'. Now flying without my husband.

@SW_Help have decided to make the peak commuter 18:17 Shepperton train from Vauxhall a 5 coach train?!?!? Resulting in no one being able to board at Vauxhall as it was so busy.

@TheAA_UK Kept telling him it would be 30 more minutes… for 7.5 hours!! They still aren’t there. I will be cancelling my membership, my partners, and my company’s business breakdown cover tomorrow… unfortunately for the AA we have a lot of our business cars covered with them.

@TheAA_UK @anthonyinglis A 71 year old you left for 7 Hours sat on the side of the road in Birmingham… the truck still isn’t there and it’s 10 hours later. I will be cancelling my membership and my partners tomorrow morning.

@anthonyinglis We can see you were advised of delays by both us and the Breakdown team, there's a recovery truck on their way, and will hopefully be there soon.

I'm still here @TheAA_UK

@SW_Help hi I left my bag on the train on the 18:31 from Vauxhall to strawberry hill.

@British_Airways He tried, and he has got no response. Inter Carribean are saying BA didn't pay them for the flight, BA at the airport are saying its Inter Carribean's fault. Meanwhile they are facing a night in an airport when its definitely not their fault!

@EleanorRInglis The numbers from Barbados can be found here: britishairways.com/en-gb/informat… Julie

@British_Airways trying to call your emergency 24 helpline which is not 24 hours! My brother has been stranded due to your mistake in Barbados and we are trying to get him some help.

@British_Airways Julie, he is trying to call but can get through to no one, is there a number he can call? He does not have social media.

@EleanorRInglis I'm sorry, but if you're not named in the booking as a person we have permission to speak to, then I can't discuss this issue with you further. Your brother will need to contact us directly. The Social Media team are here 24/7. Julie

@British_Airways No message was sent as the flight was not cancelled. Eleanor Howard-Williams is my full name, my brothers is Dominic Howard-Williams. The flight was booked by Cecily Bloom.

@EleanorRInglis I'd like to check when a message was sent, but to do that I need you to confirm your full name and your brothers as well as the contact details in the booking. We may need to ask you a few more questions for data protection. Julie twitter.com/messages/compo…

@British_Airways The flight was not cancelled. It was with a partner airline who are claiming BA didn't pay them for the flight they were booked on and wouldn't let them on the plane. He is a silver executive club member with BA.

@EleanorRInglis Hi, Eleanor. When we cancel a flight before departure, we normally send a text or email to the passenger to inform them. Our system automatically rebooks them and the passenger is able to go to Manage My Booking to see the details before agreeing to accept the change. 1/2 Jul

@British_Airways No one seems to be answering the DM - my brother and his girlfriend are stranded at the airport in Barbados and all the hotels are full.

@EleanorRInglis We may need to ask you a few more questions for data protection. 2/2 Julie twitter.com/messages/compo…

@British_Airways I have sent a DM.

@EleanorRInglis We're sorry your brother has had issues getting through to us. Send us his booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name as well as his and his contact details.1/2

@LNER @anthonyinglis @anthonyinglis is coming to pick us up from Kings Cross, could @LNER advise us if there is any where near for him to park as my partner cannot really walk.

@LNER @anthonyinglis @LNER both me and my partner are coming back on the 12:15 tomorrow from Leeds to continue his recovery in London!

and that most definitely includes @LNER who gave incredible customer service when our daughter needed it most.

Incident in progress at Chiswick Roundabout!