Ellen Groves

@O2 hi, I’m trying to get something sorted on my account but every time I try to submit the issue it says please try later. Can you help?

@NatWest_Help am trying to raise a complaint on the app as per your instructions but it is not user friendly. Making the situation so much worse!!!

@GardenBuildings please give me a direct contact for your complaints dept regarding terrible service. Not getting anywhere by email so need to go higher.

@BarclaysUKHelp please explain why a payment I made to my parents on 3/2/2025 STILL isn’t showing on their account. Not good enough.

@NatWest_Help hi please can I get help with a credit card application. Thanks.

@BootsUK hi can you help? Placed an order online which has been delivered but advantage card points still not showing over a week later. Thanks.

@O2 any chance of some help to get this query resolved or is your Twitter customer service as bad as your telephone customer service?!

@unclepippy @O2 @VodafoneUK @VodafoneUK help me out?? @O2 don’t seem to care about loyalty or customer service…

@Ellengroves @O2 Try @VodafoneUK I’ve always found their customer service and coverage top drawer. @O2

@O2 what’s happened to your customer service?! I’ve always recommended you but I’ve been on the phone 32 minutes and I’ve never been so angry!!!

@currys hi, I need some help with an unfulfilled order. I tried calling earlier bur it was useless.

@NatWest_Help hi how do I find out which branches have the coin deposit machines?

@SwizzelsMatlow 🍬

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@SwizzelsMatlow 🍬

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@LushLtd amazing service in your Brighton store yesterday. My daughter just turned 3 and loves bath bombs so thought she’d enjoy a visit. They made such a fuss of her letting her make potions and test bath bombs. Definitely spent more than intended but worth it to see her face🥰

@O2 I’ve got a family member who wants an Apple Watch and is being told by EE that what they are offering is better but I disagree. How can I arrange someone to call him to discuss?

@_RichardParry_ @Slottie7

I’ve come up with an interim solution to the queuing issue to see the Queen’s coffin in Westminster, let me know what you think, it’s not perfect but I don’t see anyone else coming up with anything

@boohoo_cshelp hi I paid for next day delivery on order no UK179509371 due today but haven’t even had a dispatch email. Can you help?

@goustocooking @HelloFreshUK But it’s recyclable and makes no sense. You will lose customers.

@Ellengroves @HelloFreshUK We’ve made this swap from lots of bags to one bag as just one way of reducing the amount of packaging in a Gousto box as part of our 2025 Packaging Pledge. You’ll find a QR code on the bag which you can scan with your phone camera to learn more. Best wishes - Nikita.

@goustocooking the whole reason we subscribe to Gousto is for the convenience. Your ingredients bags are recycled so what’s the point in this?! Prices go up but quality worsens… @HelloFreshUK time to come back.