customer Help Desk

@albertparis09 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@emirates what is happening EK 837 tech issue delayed for one hour !!!! wake up

@jestine_r Hi, we are here to help kindly follow back and DM

@emirates Very disappointed with my recent Bus trip 2 Egypt. 4 legs, incl 2 8.5hr flights. Was told we don’t “qualify” 4 an amenity kit bcoz the flight wasn’t overnight. Cost cutting? Emirates has long represented luxury & exceptional service — this experience certainly did not.

@jestine_r Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@Bluemif1 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport Hi, I’m trying to log into skywards bit do not know my password. Each time I press forgot password nothing happens. I’ve also checked my spam folder. I do have an account as it says this account already exists when try to re-register

@5pock Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport I’m disappointed with how Emirates handled my recent delay. They asked me to DM them on X, then never replied. It’s frustrating to see a polished public image while customers are left without support behind the scenes. This airline isn’t what it used to be.

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@naif_anaz Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport اتواصل معاكم من امس على الخاص وماتردون علما باني رافع شكوي وانتهت مدة الشكوى منذ اكثر من ٣٠ يوم ولم يتم التواصل معاي بالايميل او الاتصال يعني شخص يتضرر ويتم التجاهل من قبلكم الرجاء حل المشكلة

@sanRaj887771 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport AGAIN WORST RESPONSE.... ON DMs AS WELL YOU PEOPLE ARE LYING. ONE PERSON SAYS ONE THING AND AND ANOTHER PERSON SAYS A DIFFERENT THING. PLEASE DO US A FAVOR BY SHUTTING THE AIRLINES IN THIS COUNTRY. WE DONT WANT TO WASTE OUR MONEY ON CHEATING AIRLINES.

@emirates How low standards your airline has? You should be ashamed to charge for not guaranteeing a seat for child and parent together. Blatantly violating the DGCA rules. Its a shame on you. @DGCAIndia can you please specifyif your guidlines are not for international carriers?

@Haider1390 مرحباً، نحن هنا للمساعدة، تفضل بمتابعتنا ومراسلتنا عبر الرسائل الخاصة.

@Haider1390 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@traz_mac Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@BruceDevlin @emirates @HarveyNichols That's dreadful. Customer service seems to be universally poor these days. Great service is a bonus if you ever get it.

@emirates I submitted a complaint on 17th Jan. Other than a holding email on the 19th, I’m yet to receive any response. 3 weeks waiting is not the level of customer service I expect from you.

@seabushstrump Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport had a terrible flight in an old and boeing 777 from Dubai to DUS, seats broken, leaking AC, luggage not there, came one day later to my house, totally damaged can’t use the suitcase anymore, no answer from you within one week to my complaints- what a service…

@Nigeloval Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport Still no word from your teams on this sadly. It’s been a month now….

@EmiratesSupport on 31 Dec I was on Emirates to Colombo via Dubai. 15 min in, it went tech. Circled Kent for 2.5 hrs then returned to LHR. Connection in Dubai missed, you made us wait 18 hrs for next flight. I’m still waiting for compensation. DXB/M/RPA/010126/16597595

@JmvLive I cannot send you a Dm so you have to follow back and send me a private message

@emiraat_Team_ @EmiratesSupport Awaiting your actions

@EmiratesSupport My baggage claim is pending for a long time and there is even an update. Is this is the service customers can expect from Emirates?

@guangmei Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport Emirates complaint resolution is shocking. How difficult is it to manage a complaint? This is my final post here. I’ll be taking this up with BAA and start county court proceedings.

@emirates Unresolved complaint with regarding failure to provide pre-booked wheelchair assistance (Flight EK017 – 18 May 2025). Response was dismissive and inaccurate. Requesting executive intervention

@MaureenInBK Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport I cannot. When I click on your link to send a private message, nothing happens.

@emirates I had a terrible experience and could not submit the online form because the flight has not departed yet, so I was told to send an email to customers.affairs@emirates.com. I got this back. I guess I'll post it here then?

@d_utd20 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@EmiratesSupport I have been DMing the reference for the last 2 weeks and all I hear is “it would take upto 30 days”. Are you even going to solve the issue ?

Exciting news for those planning a trip to Tokyo Narita in the spring! We’re adding a second daily flight from 1 May, offering more choice and greater connectivity options. emirat.es/EbHtHF

@JmvLive Kindly follow back and send me a Dm for assistance

@Emiratescshelp Awaiting your actions at the earliest

@GhazyMar Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@AbG71316648 Thank you for bringing this to our attention kindly follow back and share your experience via my dm for assistance

@emirates @EmiratesSupport very disappointed to see that emirates doesn't offer waivers in case passenger got medical emergency. I had trip planned with my father but he got a sudden heart attack. All the other airlines I have booked are offering medical waivers, but not emirates