Hi Erin,
Thank you for reaching out! I'm sorry to hear you're having issues accessing your members account. If you've already paid for a membership, you don't need to pay again.
Please DM us with the name, email, address including postcode that would be on the account - we'll take a look and get this sorted ASAP for you :)
^Alannah
@coopuk You're trying to charge me £1 to access my account on your app. Spent too much time on this already. You've sent out a new card. Still can't log into your app. I paid in 2016 to join. What's going on?
@PetsatHome My dog died in January. I informed you. I closed my account. BUT it seems you are still trying to sell me products. My dog is DEAD. If you ever had a pet yourselves you would understand how upsetting it is to get post telling you to 'Treat dog's name to something nice
@MartinSLewis this is ridiculous! @EE are buying out my last few months of contract. I have repeatedly called VM to try to discuss my options and they kept trying to upgrade me. Just greedy. They don't care about their customers.
@ITVXhelp I'm only going to say this once. It's not my device. Get someone in your studio to check what your broadcasting. The speed is too fast.🙈🤦♀️🤷🏻♀️ Seriously doesn't anyone at ITV watch what your broadcasting or check it?
@ErinJaques1 Hi👋, we would be happy to see if we can get this resolved, can you restart your device and router/modem by turning these off for 30 seconds at the wall, let us know if you still have the issue after restarting
@virginmedia your service is horrible. You obviously don't want to speak to your customers you just want their money and for them to get lost. Tried to chat. You won't send WhatsApp. Your phone number is only recordings no humans. AI is supposed to be of benefit not a hindrance!
@virginmedia every night at 23:18 if I watching @NetflixUK broadband signal drops off and won't come back on. I do all your suggested checks, but they never fix it. I'm fed up of trying to fix it. Tell me why it's happening when Im paying you over £45 per month for high speed.
@sainsburys It's been 7 days since I called, and I'm still waiting for a refund from a click and collect order. There is no option to speak to anyone about click and collect. No one turned up at my house to collect the corn on the cob as Charles said they would either.
@McDonaldsUK looking forward to trying the fish bites because I have been so disappointed with shrunken fillet o fish in recent years. Why aren't there more fish options? Like prawn? And why no tartar sauce dip? Would be nice with nuggets too.
Our survey found that thousands of GP appointments are wasted - almost a third of women had 2-5 appointments before their symptoms were diagnosed as perimenopause and menopause. @Independent independent.co.uk/news/health/me…
@MartinSLewis my cousin turned 80 and her state pension was increased 25 pence. This put her in a higher tax bracket with all her pensions and now she's £400 poorer each month from tax on her pensions she tells me. Can anything be done about this?
@ErinJaques1 Thanks for coming back to us, Erin. If you can PM your order number, email and pictures of the care labels, I'll feed this back for you. Denise twitter.com/messages/compo…
@marksandspencer bought some highleg cotton knickers. Love the material, colour and feel. Hate the gusset.☹ It is extremely narrow. Cuts into you.🤕 Can't wear them. The only other quality high leg cotton knickers I could find are at Cotton traders. Unfortunately no dark colours
@cottontradersuk bought some high leg knickers.😊 Really happy with gusset width. M&S ones the gusset are too narrow and extremely uncomfortable🤕 to wear. CT waist band isn't very generous☹. Only go to a size 22? And why no multipack in black or dark colours? would be good.
@PetsatHome New website keeps defaulting click and collect to a store that's difficult to get to. Would be nicer UX if it defaulted to a store of my choosing.... now off to fight rush hour traffic and click and collect😠
@nectar@eBay_UK It's Sunday and your apps won't link. No way to leave Feedback on @Nectar you're closed! Looks like @eBay_UK doesn't want to accept my @nectar points. @eBay_UK says my @nectar number and password 'looks funny' . Rubbish.