Eureka

@notaniceboy87 @BBBTriCounties Hi Letty​, Thank you for contacting Eureka​ Customer Care. Regarding the case number provided, the case has been closed since Matthew Gorllman agreed to the partial refund. Kindly let Matthew know the partial refund will be credited back to his original payment method within ...

Bought a Eureka robot vacuum in July. Within months it became extremely loud and started to fail. Support made me pay off my Affirm balance, then told me I'd get one amount only to be emailed a different one. Nice bait and switch @EurekaClean @BBBTriCounties . Never AGAIN

@notaniceboy87 @BBBTriCounties Hi Letty​, We hope this email finds you well. To proceed with your case, we will be providing a refund seeing that exact item is temporarily out of stock with no estimated restock date. We're truly sorry we cant send a replacement.  To make things right, I'd love to offer y...

@notaniceboy87 @BBBTriCounties Hi Letty​, Thank you for contacting Eureka​ Customer Care. Could you please provide us with your previous case number so we can locate your case and assist you better? We look forward to hearing from you soon.

@notaniceboy87 @BBBTriCounties Hi Letty​, Thank you for contacting Eureka​ Customer Care. We're sorry to hear that you're experiencing this issue with your unit. To help better diagnose the issue, please answer the following troubleshooting questions: To help create your case please provide us with the fo...

@Daniel306834440 Hello , we're sorry your unit failed to operate and for the unsatisfactory customer service experience. We'd love the opportunity to rectify the issue and hope you will contact us at digitalsupport@eureka.com. Have a great day!

@EurekaClean Really disappointed with Eureka’s support. My Eureka J15 suddenly stopped working and support just doesn’t care. No real help, no solution, no accountability. This is not what you expect from a premium product. 👎 #Eureka #CustomerSupport #Fail

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@stonemason115 Hello, . The unit empties itself into the dust bin located at the base, which helps eliminate the need to empty it after each use. Have a great day!

@EurekaClean How is it self emptying, if I have to empty it into the trash can myself? Seems like a trick

@AquaSloix Hi Khalid​, Thank you for contacting Eureka​ Customer Care. We're sorry to hear that you're experiencing this issue with your unit. To help better diagnose the issue.  Please provide the model/serial number of your unit. Also, a brief description of the problem you are experi...

@EurekaClean my robot vacuum is not working, i have been emailing non-stop and applying for support through the app. Kindly assist

@dannyveigatx Hi Danny​, Thank you for contacting Eureka​ Customer Care. We're sorry to hear that you're experiencing this issue with your unit.  Please provide the model/serial number of your unit. Also, a brief description of the problem you are experiencing will help us assist you furth...

@EurekaClean literally has the WORST customer service ever I purchased a J15 Ultra robot vacuum which worked flawless at first - then started having problems (which one doesn't) // Rant Thread

@dannyveigatx Hi Danny, We apologize for the issue you are facing with the unit. We would be more than happy to assist you. Kindly provide us with more details about the issue so we can better assist you. We look forward to hearing from you soon.

@dannyveigatx Hi Danny​, We apologize for the issue you are facing with the unit. We would be more than happy to assist you. Kindly provide us with more details about the issue so we can better assist you. We look forward to hearing from you soon.

@dannyveigatx Hi , we're sorry to hear about your experience. If any assistance is needed, please email us at digitalsupport@midea.com. Have a great day!

This isn’t about one vacuum. It’s about spending $$$ with a brand that ignores you when things break. If you’re considering @EurekaClean… learn from me. Don’t.

@VDWToma Bonjour, Thom Van Der Woodsen. Nous sommes désolés d'apprendre votre expérience. Pour mieux vous accompagner, veuillez nous contacter à l'adresse digitalsupport@eureka.com. Bonne journée !

@angiemf2881 Hi , we're sorry to hear about your issue. Please contact us at digitalsupport@eureka.com to assist. Have a great day!

@ReallyAdriel Hi Adriel, Thank you for reaching out to Eureka Customer Care. We genuinely appreciate your suggestions and want to assure you that they will be noted and forwarded to our marketing team. We eagerly await your next correspondence. Have a wonderful day!

#EurekaMoments @EurekaClean E10 cost $549 while the E20 cost $499 with anti-hair tangling. Why not just discontinue the older model and less features? Seems very anti-customer to keep older models on the market. Other than that fantastic machine.

@bukro_03 Hello , We apologize for the issue you're experiencing with your unit. To better assist you, please contact us at digitalsupport@eureka.com. We'd be happy to help. Have a great day!

@EurekaClean hello we bought a vacunn of this brand and the roller stoped working, this vacunn os only 6 months old, Ive send emails and nothing

@hustonwithau @EurekaForbes Hi , We're sorry to hear about your experience. Please email us at digitalsupport@midea.com to assist. Have a great day!

@Gost1o1 Thank you for contacting Eureka customer care. In regard to your inquiry on replacement parts, the parts is not available. You can dispose of the defective unit according to your state law.

@EurekaClean Thank you for sending a replacement unit for my e10s. However, I'm still left with the previous vaccum. I found the issue: The motor melted through the motor housing. Is there a way to get a replacement motor, housing, gears, and vaccum frame to limit ewaste?

@FRQ_JNK Hello , We're happy to hear that you're enjoying your new vacuum! Have a wonderful day.

@EurekaClean.... bad ass little vacuum:]

@hazel_carta @Asurion @AsurionCares @amazon Hi , thank you for your comment. We're sorry to hear that your unit was broken. However, we're glad to know that you were able to receive a replacement promptly. It's glad to hear that you've been enjoying your unit. Have a great day!

@Asurion @AsurionCares @amazon @EurekaClean 🧹🐕🐺 🏠👧🏽

@1mskris We apologize that this has been your experience with your unit. This is not what we want for our customers! So that we can better assist, please send us a direct message here on Twitter or send us an email at DigitalSupport@Eureka.com.