EVEN Hotels by IHG

@AMarie031447 Hello, we would love to resolve this, please send us a DM!

@hotelsdotcom weird I received an email from @HolidayInn stating a full refund due to the hotel having NO power & we couldn’t check in then mins later received an email from hotels.com saying they would only give you $50 credit stating the hotel declined to refund 🤨

@twilson1970 Can you provide the exact location of the Holiday Inn so that our team can look into this for you?

@HolidayInn The hotel itself was excellent. Check in great, staff friendly, rooms clean, but holy smokes; who in their right mind designs and builds a new hotel with that type of bath/shower? For just my knowledge, I ran and drained the water 10 times before the water was clean. Gross!

@HolidayInn Terrible Idea to put Jacuzi tubs in new hotels!

@Matteosmum We’re sorry to hear about your experience. We’d like to look into this further and help clarify what happened. Please send us a DM with the details of your stay so our team can review and assist you.

@IHGOneRewards Hey! Want to hear about the shakedown taking place by @IHGCorporate ? I have to pay 2 nights stay in order to have HALF my points restored. Likei steal your car and then you have to pay me to get half of it back? #BoycottIHG

@AyakoOikawa Please feel free to send us a DM about this, we'd be happy to take a look and assist you. twitter.com/messages/compo…

@EvenHotels I was charged over $400 twice during my stay. I reported this issue in December, and your receptionist informed me that the refund would be processed within a few days. However, I have yet to receive the money back.

@iamths1973 Thanks for raising this. Sustainability is a priority for IHG, and we’re working to reduce single-use plastics across our hotels. We’ve shared your feedback with the property. —Elias ihg.co/6012hPK2m…

Bit odd & disappointing that my @HIExpress @HIExpressBCC bathroom has single use plastic 🪥cups… wrapped in plastic. 😳 @IHGCorporate @IHGhotels Perhaps one for Ms Dolton.

@Waltronz Thank you for raising this concern. Please send us DM on Instagram ihg.co/6014C7aLj or Facebook ihg.co/6015C7aLd so we can look into this.

@EvenHotels how come you guys don’t have anybody on overnights. The room has been without heat here since my check-in not fixed and now I’m told maintenance doesn’t come in till 7 AM. No other rooms available. We’re not starting off good here.

Thank you for bringing this to our attention. We are truly sorry to hear about the experience you had upon arrival. Please be assured that we are addressing this directly with the hotel’s management team to understand what happened and to ensure corrective training and procedures are put in place. Kindly send us DM about your reservation details.

@HolidayInn @IHGCorporate You come after a 14 hour flight and your Front Desk takes 40 minutes to just figure out how to complete a check in. You guys really need to get your act together on Customer service, before your hotels go dry without customers. @IHGOneRewards

@li110040 Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. I found that our Diamond Team is handling the existing case, and we recommend working with them, as they are the ones who initiate the resolution process. We will take documentation for reference. Thanks! ~ShaSha

@MAHIM_VARSHNEY Thank you for your message. We’ve checked our direct messages and unfortunately have not received your account number or the details yet. Could you please resend the information so we can assist you further?

Jezz @IHGService @IHGOneRewards @IHGCorporate my account number and details are already sent to the DM. Reminder 10

@MAHIM_VARSHNEY We’re sorry to hear about your experience. We’d like to help resolve this as soon as possible. Kindly send us the full details via DM so we can review your case. We're currently awaiting the information needed to proceed further and assist you effectively.

@IHGService what has happened to you IHG??? NO resolution to my issues in missing points case ??? I need help here @IHGCorporate @IHGOneRewards @IHGhotels

@JennyBentley Hi, Jen. Thanks for reaching out! Can you send us a DM with your reservation details, so we can look into this for you?

@EvenHotels Hi I left AirPods at your hotel in Miami. I called and left a message. Can customer service contact me please?

@mjrealtor365 We're sorry to see this, certainly not the experience we want for you. Could you send us a DM so we can investigate further? Thanks! twitter.com/messages/compo…

@Klarna i need a refund on a recent @Airbnb that was not what i paid for. @EvenHotels sucks and should be ashamed of themselves

@FLYGVA Hi, Jan! Thanks for your feedback. We are glad you had a nice stay with us in Dubai Jumeirah. We look forward to welcoming you back soon for more sunshine!

I stayed for a short 2 days at the @CrownePlaza Dubai Jumeirah as @IHGOneRewards Diamond Member using my club lounge pass. Some minor issues (e.g. very small pool deck) but a nice 👍 club lounge. A video of room and lounge is available on youtu.be/40-E1jo0a3o

@Vikas760748 We're truly sorry to hear about your experience. We understand your concern and we're committed to improving our service. Kindly send us the details of your stay including name, email and phone, confirmation number, and IHG One Rewards number if applicable.

@IHGOneRewards @IHGService Unpleasant & pure harassment for staying in Holiday Inn oceanfront Miami, staying with a family with 2 kids, your staff & specially your manager is rude & no etiquettes to talk to guest.

@EduardoMiguelG Hola, Eduardo. Para más información, puedes comunicarte directamente con el hotel llamando al 56-2-23942000 o a través de santiago@interconti.cl. Gracias y un saludo.

@EduardoMiguelG Gracias por contactar con la central de la cadena hotelera IHG. ¿Nos podrías indicar el nombre y la ubicación del hotel que te interesa?

@OsSan_YT Hola, gracias por traer esto a nuestra atención. ¿Puedes enviarnos un DM en Instagram ihg.co/6014NhY2k o Facebook ihg.co/6015NhY2Z para que podamos investigar lo que ha sucedido?

@viajaVolaris Me acaban de llamar de este numero ofreciendome dos vuelos gratis sin costo si asistía a un hotel de @HolidayInn en mi ciudad mañana. Esto es una estafa o es real porque suena demasiado increíble para ser cierto.

@Liiste_ Hi, Toby. This is concerning to hear. Please send us a DM with more details, so we can look into this for you.

But guys it’s okay, @EvenHotels gave us a complimentary breakfast voucher for putting our safety at risk for the 3rd time during our whole stay!!

@DanielRGerard We're so happy to hear you enjoyed your stay with us, Daniel! We look forward to welcoming you back again soon! ✨

@EvenHotels Sanjula at the Even in Rockville MD is the best! I had an excellent stay and Sanjula was a tremendous help! Will definitely visit again!

@paasstah We appreciate you bringing this to our attention. Can you send us a DM on Instagram ihg.co/6011S4dKd or Facebook ihg.co/6012S4dKI so we can look into this?

Been listening to the alarm panel error out and beep for 3 days straight. Finally at 3:45am @EvenHotels we get to play the evacuation game. 🥳🥳🥳