EXPRESS

psst—we're way more fun on our other channels 📷 follow us @express on all platforms Instagram: instagram.com/express/ TikTok: @express" target="_blank" rel="nofollow noopener">tiktok.com/@express Threads: @express" target="_blank" rel="nofollow noopener">threads.net/@express

@JEThompson DM us your email and phone number, and we'll get in touch.

The treatment we just received at @Express at Perimeter Mall in Atlanta was nothing short of degrading and unacceptable. What an awful location to shop at a store who is supposed to be trying to rebuild their brand. They should be treating customers kindly and gracefully.

@Mystikaldiva DM us your name, email, and phone number so we can help.

@express is the epitome of piss poor customer service . How you send me an order with defective merchandise which I returned & You sent it back & removed the tags attached . You played in my face & I’m stuck with defected merchandise & lost monies spent . Macys would never!!!!

@NoXOsk DM us your name, email, and order number so we can track down your order. 📦

@express I wonder if you can help me with an order being missing, because the chat support isn’t being helpful at all.

@CarlyDahl_ Thank you for reaching out to Express. Please send us the order number along with your full name and email address so we can further assist and check your concern.

@express hi someone shipped a package to the wrong address. How should we return to you all?

@mechanicalhorse DM us your order number and email address and we'll look into this.

@express just wanted to share how unhappy I am with your company for canceling my order because I didn’t pick it up fast enough after it was fully paid. Bad business and branding decision.

@fast_flipper DM us your email and phone number and we'll get in touch.

@express I ordered 3 polo shirts on 11th Oct 2025. All 3 of them shrunk after a couple of washes. The quality of the shirts used to be so good but they are so bad now. Very disappointing and would not recommend Express for anyone moving forward

@Fuzz__Bucket1 DM us your order number or receipt and we'll look into this.

Express stores BAD SERVICE!! As a customer I no longer feel valued when shopping @express. Went in to do an exchange and the team was unprofessional. They were not willing to look up my purchase and a waste of labor. @express please teach service how is once was.

@xviinguyen DM us your name, email address and a screenshot of the error you're receiving so we can help.

@express why can’t I log in? Everytime I’m trying to sign in, nothing happens, just gives me another prompt to sign in. Both on the website and app

@donlaflare DM us your name, email, and phone number so we can help.

@express I'm very disappointed in your loyalty to your customers. My fiance bought be some golf pants and they ripped 1st time playing in them and because it's passed 30 days no replacement. I buy from you every month even when this company was called STRUCTURE and treated like..

@thewonderingash DM us your order number or receipt and we'll look into this.

@express I can't believe that you shut down all your stores and then a family member dies and you can't possibly go out of the 30 day return period! This is why you are going under. #badcustomerservice #BADCOMPANY

@NYG_lifer DM us your name, email, and phone number so we can help.

I can’t believe how bad the quality has become @express clothing i have 7 suits that all have the same issues the zippers tear and the sames all come apart at the bottom . They won’t do anything because they weren’t purchased in the last 30 days . I remember when express cared !

@JaynaSue83 DM us your name, email, and phone number so we can help.

@express poor customer service! I enacted their chat feature to get information on returns and was given completely WRONG info from their employees!!!

@karnetas DM us your name, email, and order number so we can track down your order.

.@express VERY unhappy your return policy is based on 30 days from ORDER date so if USPS takes forever to deliver, then I’m stuck with merch that doesn’t fit. Gross. AND my return confirmation email was dated 12/18 but your system says I can’t return past 12/17. wtf??

@withanE DM us your name, email, and phone number so we can help.

@express how long does it take for you to process returns after you receive the item back?

@IvanFloresINC DM us your name, email and a screenshot of the error you're receiving so we can help.

.@express Why is it so hard to open something online through my phone? I went to the store to see if this suit jacket is in stock but the associate said they only have it in green yet it says on the site I can pick it up the one I want in black.

@ciaomegan_ DM us your name, email, and order number so we can track down your order. 📦

My one single @express package that I ordered 2.5 weeks ago has been from San Francisco to Tracy, CA to Herriman, UT to Big Springs, NE to Tonica, IL to Romeoville, IL to Perrysburg, OH and now is at some location in Chicago…just give me my money back atp 😭

@Jenna_personal DM us your order number or receipt and we'll look into this.

@carrie_saveUSA DM us your name, email, and phone number so we can help.

@express what are you guys doing to your Editor pants? I just got a pair in the mail, so thin/ flimsy, I have an old pair of Editor that are great, they had cotton, polyester & spandex and these new ones are 91% polyester and 9% spandex, no cotton, thin flimsy, not good in light

@Mrbosscustomer DM us your order number or receipt and we'll look into this.

@express, where customer service excellence went to die. Wrong items shipped. Poorly trained people, unwillingness to help....next store to close down.

@zaida_cordero @couponfollow DM us your email and phone number and we'll get in touch.

@express have any promos active? couponfollow.com/site/express.c… via @couponfollow