Philippine Airlines

Thank you for taking the time to share your feedback, @hannigramarsy. We acknowledge your comments regarding your recent international flight and understand that the experience did not meet your expectations, particularly in relation to the delays and service concerns you mentioned. Please be assured that flight operations are managed under strict guidelines, and any changes or adjustments are made only when necessary due to operational requirements. To better understand what transpired during your flight, we will be sending you a direct message to request additional details, including your booking information. Kindly ensure that your profile settings allow us to send you a direct message so we can proceed accordingly. We appreciate your cooperation.

Possibly the worst International flight I’ve ever experienced: delays with no explanation, disorganized boarding, late flight attendants 🤡 @flyPAL

We recognize how disruptive this situation can be, Migz. Rest assured, these decisions are made with careful consideration, as we take all necessary precautions to ensure the well-being of all passengers and crew on board. Should you need any urgent assistance regarding your flight, please do not hesitate to approach our airport representatives. Thank you for your continued patience.

@flyPAL Can you pay my wasted time in the airport? Of course no. Nang gaslight ka pa na for my safety ang delay.

@flyPAL ayos ah 1 hour before flight kayo mag message ng delayed flight notice. Ayos kayo!!!

Hi, @RT429. Thank you for reaching out and for sharing your concern. We understand the situation you experienced regarding your booking and the impact this has caused. We would like to review this properly so we can provide assistance. We have sent you a direct message so we can further check and assist you accordingly. Thank you.

@flyPAL PAL and @Expedia canceled our flight so we booked another flight. Now PAL and Expedia reinstated the original purchase and are charging us twice. Talk about horrible service.... basically a scam.

Hi, @i_dhaliwal. Thank you for reaching out and for sharing your concern with us. We understand how important it is to be seated together with your children, especially after you have already reserved your preferred seats in advance. The change in seat assignment was due to a change in aircraft configuration. We have attempted to send you a direct message; however, we are unable to do so at the moment. Kindly adjust your settings or initiate a direct message to us so we can further assist you in reviewing your booking and help you explore available seating options through private message. Thank you for your understanding.

@flyPAL I paid to reserve seats together for my kids and me, but after a plane change our seats were reassigned separately without warning. I’ve called 4 times, calls keep dropping after 9 minutes, and the issue is still unresolved. Very frustrating experience.

Thank you for bringing this to our attention, @ChEMYArts. We understand the frustration and inconvenience this situation has caused. Please be assured that we have already requested a follow-up from the handling officer regarding your concern. We sincerely appreciate your patience and understanding as we work toward resolving this matter.

I love how @flypal says they were going to get the matter of leaving my family stranded for FIVE DAYS settled in a timely manner. 44 weeks ago. Such an incompetent airline. It's wonderful that Delta will be providing flights to the Philippines, with up to date planes, soon.

Thank you for sharing your experience, @mimi___uwu. We understand how frustrating it can be when you're trying to get immediate assistance and are unable to connect the way you expected. We'd like to help you further and will send you a message shortly to assist with your concern. Thank you.

@FLYPAL wtf since when was your hotline a fucking AI bot?????? I HATE THIS SHIT. KAYA ANG INIT INIT SA PILIPINAS. THIS ISNT EFFICIENT. I AM ANGRY.

Hi, @UniformedMD. Thank you for taking the time to share your thoughts on our Business Class seats and overall fleet experience. Please be assured that we are continuously reviewing our aircraft to better serve our passengers and elevate the overall travel experience. Your suggestions are appreciated and help guide us as we consider future enhancements. We look forward to welcoming you on board again soon.

@flyPAL really needs to upgrade their fleet. Parang di worth it yung presyi ng business class sa air craft Nila. Nagagalit yung mga matanda kasi Ang intimate Nila ng katabi, hahahaha

Hi, Onefinegirl. Thank you for sharing your concern. The departure time of flight PR2817 was adjusted due to unforeseen maintenance requirements, which also led to a last minute aircraft change. We understand how worrying and inconvenient this can be, especially for passengers already waiting at the airport, including senior citizens. The flight has since departed and is now on its way. We appreciate your patience and understanding as we continue to prioritize the safety of all passengers.

Hi @flyPAL PR 2817 hasn’t departed yet? That flight was supposed to leave around 230pm hangang ngayon wala pa? May senior citizen sa flight na yan. You let them wait inside the plane?

Hi, @jhlad. Thank you for taking the time to share your recent experience with us. We understand how challenging travel disruptions can be, especially during late evening hours. The delay of your replacement flight was due to necessary maintenance checks carried out to ensure the continued safety and reliability of our operations. During the wait, our airport team arranged refreshments, and a compensation voucher was also provided to affected passengers. While we understand this may not fully make up for the inconvenience to your journey, we truly appreciate your patience and understanding throughout the experience. Thank you again for your feedback. We look forward to welcoming you on board again for a smoother journey ahead.

I flew with Philippine Airlines recently. One of my flights was canceled and then the replacement was delayed by a few hours. They gave everyone cake, water, and coffee while we were waiting (it was late at night) and then they just sent me $50 credit. So different than the US.

@roseborg1327 Hi, @roseborg1327. Please know that we have responded to your DM. Kindly check your inbox. Kindly know that we are here to further assist you with your request. Thank you.

@flyPAL i need tour answer pls pls check my DM thanks you usuallyanswer quick here.

Hi, @yel00000. We appreciate your sentiment as a kababayan returning home after time spent abroad. We'll share your feedback with the relevant team for their awareness and consideration. Thank you for taking the time to reach out, and we hope to welcome you on board again on your next journey home.

Dear @flyPAL, please let your FAs say “welcome home” after landing in Manila from any international flight. I was looking forward to it on my recent flight, but they didn’t say it. 😔From a kababayan who misses home every single day and try to go home once a year 😭

Thank you for reaching out, Ravya. We understand the impact the flight cancellation had on your travel plans, including the additional expenses incurred and the lack of timely updates regarding your case. We have sent you a message to further look into your concern. Kindly check your inbox. Thank you.

And they just closed the case without solving it. Like what about the money I paid for our stay overnight out of my pocket that wasn’t even our fault?

It’s been almost 5 months and @flyPAL didn’t even bother to compensate the amount I have paid out of my pocket when they cancelled their flight in Seattle. I had my toddler with me and all they offered was chips and soda. It was an overnight flight, no hotel accommodation given.

@roseborg1327 Hi, @roseborg1327. I understand you wish to avail Prepaid Baggage for your flight. We've sent you a message to assist you further with your concern. Thank you.

@flyPAL hi trying to buy pre baggage allowance but it’s always error and when i rechecked it says services pending payment. Pls hep travel date on the14th

Hi, Margo. Thank you for sharing your concern. Name correction fees are applied in line with the fare rules and ticket conditions of the booking. We kindly remind passengers to carefully review all details entered before completing a booking to help avoid any issues later on. We appreciate your understanding.

Langya kau @flyPAL 1k para sa correction nagkapalit lang letters sa name hahaha

@jeff0940 Hi Jeff! We're delighted to know the corned beef sandwich hit the spot! Thank you for sharing your experience with us. Looking forward to serving you again soon!✈️

huy bigay na natin kay @flyPAL yung corned beef sandwich eh ansaraap!!

Hi, @mialmulhim. Thank you for bringing this matter to our attention. We understand your concern regarding the changes to your flight. We also understand the importance of receiving prompt assistance, and we recognize your frustration regarding your recent customer service experience with us. For us to look further into this and provide assistance, we'll be reaching out via Direct Message shortly. Thank you for your understanding.

@flyPAL Hi guys, I am contacting your accounts on whatsap and massenger but no use. Just they ask to wait for an attendent (for ages!) I have a cancelled flight (rescheduled) but it has a connecting flight not yet scheduled which resulted in more then 24 hours wait time!! HELP

Hi, pau-kwan. Thank you for reaching out. We understand that you may have left your wallet onboard your recent flight with us, and we are here to assist you. To properly check and coordinate with the concerned airport team, we will be sending you a private message shortly to gather the necessary details. We look forward to assisting you further.

I think naiwanan ko na naman wallet ko sa eroplano ng @flyPAL . Hahaha

Hi, Dani. Thank you for reaching out. Please be advised that Philippine Airlines flights between Dubai–Manila remain suspended until August 02, 2026, in view of the ongoing situation affecting regional airspace safety and operational constraints. In light of your situation, you may consider the following options for your booking: - Free rebooking once flights resume - Convert the ticket into Travel Credits with a 20% bonus - Request a full refund with no penalties if booked directly with Philippine Airlines; processing takes approximately 8 days due to the high volume of requests related to Middle East flight cancellations, with total posting time of 2 to 4 weeks depending on bank processing - If booked through a travel agent, please contact your travel agent directly to request your refund To proceed with any of these options, you may access our Flight Disruption Help Page on our website (flypal.com/FD-help) or connect with our chat representatives through our official channels (flypal.com/contactus) for real-time assistance. We remain committed to supporting you as we work toward the safe resumption of our flights.

@flyPAL Hello, I have been informed that my flight from Dubai to Manila on August 2 will not be operated. Is there any earlier alternative available, for example on August 1?

Hi, L. We understand your sentiments regarding your recent experience with our hotline system. Please note that live agents remain available, and you may still connect with one by following the prompts provided during the call. Should you need any further assistance, please do not hesitate to let us know. Thank you.

I CANNOT BELIEVE YOU ARE USING AN AI ASS PHONE AGENT THAT DOESN'T KNOW COMMANDS AND WILL JUST DROP CALLS @flyPAL