FiberOne HelpDesk

@diamondadesuwa @FOBroadband We sincerely apologize for the inconvenience and the delay in resolving your internet issue. Please be assured that your concern has been escalated to the relevant higher authority and is currently being prioritized.

Everybody please help me beg @FiberOne_help @FOBroadband to please stop frustrating my life. I’ve been calling for weeks, they’ve refused to resolve the issue with my internet. I’m currently at their office & i’ve just been sitting here, they won’t attend to me. I no wan shout o

@diamondadesuwa @FOBroadband Good Afternoon, We sincerely apologize for the inconvenience and the delay in resolving your internet issue. Please be assured that your concern has been escalated to the relevant higher authority and is currently being prioritized.

I pity anybody that is planning to buy Fiber One now thinking it’s the solution to your internet issues. Just know you’re in for frustration and stress. @FiberOne_help @FOBroadband this problem you’re giving me, you will receive 100 folds o

@mitedere Good Afternoon, We sincerely apologize for the inconvenience caused. Your issue will be looked into promptly. Kindly check your direct messages, as you will be attended to there.

@FiberOne_help They didn’t do anything when they came. Pls can you send me your legal departments email. Thanks

@FiberOne_help why are you guys not replying my dm

@Ore_Yusuf Good Afternoon, We sincerely apologize for the inconvenience caused. Your issue has been escalated to the relevant team for resolution, and it will be addressed as soon as possible.

@FiberOne_help over a week no internet, no wam. my creator will judge you

@AbisolaAremu2 @ConsumersNCC @frankeynice @jhik_baba @NgComCommission Good Afternoon, We sincerely apologize for the inconvenience caused. Kindly note that your modem has been confirmed faulty and will need to be replaced. Once you are ready to make the payment, please provide the email address where you would like the invoice to be sent.

@FiberOne_help @ConsumersNCC @frankeynice @jhik_baba @NgComCommission Erratic internet connection Fob 22523. Please note that if this situation persists without a resolution by the close of business today, Monday 18th May, 2026., we will be compelled to reconsider our continued engagement with FiberOne and explore alternative service providers.

@FiberOne_help there hasn’t been internet for like 2 days now. Can you help fix this? It’s affecting productivity. @NgComCommission @ConsumersNCC

@ConsumersNCC @GTexx_ @NgComCommission Good Morning, Dear Team, The customer’s issue has been resolved, and the customer has confirmed that the issue has been successfully addressed. Thank you.

@GTexx_ @FiberOne_help @NgComCommission @FiberOne_help Please update the Commission on the status of this complaint.

.@FiberOne_help why is there always LOS on your network. I subscribe for 30 days and I will have no Internet for 7 days straight and you won't even refund the lost days @NgComCommission @ConsumersNCC pls look into this

@mitedere Good Morning, We sincerely apologize for the inconvenience caused. Our team will be visiting you today to resolve the issue as quickly as possible.

@FiberOne_help You liars, pls I want to escalate to your legal dept. pls reply my dm. Thanks

@diamondadesuwa @FOBroadband Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Your issue has been escalated to the team for urgent attention and will be resolved as soon as possible. Thank you for your patience and understanding.

@FOBroadband @FiberOne_help I have, and you’ve been airing me since saturday after saying you guys would come fix the issue. Abeg no vex me this morning

It’s a new week and Fiber one is still playing with me. @FOBroadband @FiberOne_help is it until i set ring light and start shouting “Fiber one” “Fiber one”. You people are getting on my last nerve. Since May 8 ffs!!!

@mitedere Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Your issue has been escalated to the team for urgent attention and will be resolved as soon as possible. Thank you for your patience and understanding.

@Krimzyba Good Morning, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

Somebody should have warned me before proceed with @FiberOne_help. Internet that has been paid for for almost a month month and is still not working. Everyday excuses @FiberOne_help fix my internet.

@tobedavis Good Morning, We sincerely regret any inconvenience you may be experiencing. Your issue has been escalated to the team for urgent attention and will be resolved as soon as possible. Thank you for your patience and understanding.

@FiberOne_help Nobody has worked on my internet. No serious organisation treats it's customers like this. Simple

@FiberOne_help over a month, 3 modems confirmed bad by your engineers. Very frustrating. ID 24673

@jasonjhms @FOBroadband Good Morning, We sincerely regret any inconvenience you may be experiencing. Your issue has been escalated to the team for urgent attention and will be resolved as soon as possible. Thank you for your patience and understanding.

@FOBroadband @FiberOne_help you people are so incompetent. How can I report a cable cut since May 8 and till now nothing has been done. Just excuses upon excuses

@abisolaagholor Good Morning, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@FiberOne_help you guys are the worst

@Donaccapella @FOBroadband Good Morning, We sincerely apologize for the inconvenience. Please note that ongoing pole installation work in your area is causing the delay in restoring your internet service. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience

@FiberOne_help @FOBroadband It will be going to the second month.I am ready to do a while content. On you guys on Instagram and wilk definitely post ot

Since the 11 of April I made a complain to @FiberOne_help @FOBroadband That my network and WiFi has been disconnected and till today nothing has been done. How do we compete with our foreign counterparts when service providers are this negligent. #fraud

@COkpei @ConsumersNCC @Khaleelulah0 Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@FiberOne_help @ConsumersNCC @Khaleelulah0 Hello, your customer care line has been unreachable. The service has not been working for us for the past full 2 days. What can be done? Also, whoever was attached to us as a customer service officer, doesn't respond.

Na every market day una dey get issue? @FiberOne_help , wetin dey really happen Internet is not working again this morning. Cc @ConsumersNCC

@NgComCommission @GTexx_ @ConsumersNCC @FOBroadband Good Morning, Dear Team, Kindly note that the customer’s issue has been successfully resolved, and the customer has been informed accordingly. Thank You.

@GTexx_ @FiberOne_help @ConsumersNCC @FiberOne_help @FOBroadband Investigate this complaint and engage with your consumer

@NZelara10607 Good Morning, We sincerely regret any inconvenience you may be experiencing Please send us your service ID via our DM for checks and feedback.

@FiberOne_help Hello good morning, my fiber net is not going through since Monday now what’s goin on

Special Announcement! We would like to inform you that our facilities will be temporarily closed tomorrow. We appreciate your understanding and support during this time. Thank you for your attention. Enjoy your break

@diamondadesuwa @FOBroadband Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Kindly send us a direct message detailing your issue so we can look into it promptly and get it resolved as quickly as possible

If you feel like wasting your money or frustrating your life with the worst customer service and response time ever, subscribe to Fiber One @FOBroadband @FiberOne_help you guys are the most useless service providers ever. Shame on you and also, fuck you!

@NgComCommission @GTexx_ @ConsumersNCC @FOBroadband Good Afternoon, Dear Team, We are pleased to inform you that the customer's issue has been successfully resolved. Thank You.

@FiberOne_help @GTexx_ @ConsumersNCC @FOBroadband @FOBroadband Please note that the Commission will keep monitoring this complaint and expects a prompt resolution of this issue.