Financial Ombudsman Service

Amelia's bank experienced an IT failure so she couldn't use her card or banking app. When she complained, she wasn't happy with her bank's response. She brought her complaint to us. Find out how we resolved it: financial-ombudsman.org.uk/decisions-case…

@DarbySimonM Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@askesure Really dissapointing that 6 weeks after having been the victim of organised crime and my car having been stolen off my drive, that there is still no resolution and communication is poor. How do I complain? Should I contact the @financialombuds?

@k82_Sam Hi, thanks for getting in touch. We'd like to get more information. Please DM us to discuss this further. Thanks, ^YEM

@financialombuds I'm trying to submit a complaint, but question 3 of the initial 8 is blank and I cannot move any further forward.

Did you know we look into complaints about pet insurance? If you think your insurer hasn’t treated you fairly, we may be able to help. Our service is free and easy-to-use. Find out how you can bring a complaint to us on our website: financial-ombudsman.org.uk/consumers/comp… #NationalPet#Month

@GemmaCarter23 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds can you guys help with raising dispute? At wits end

@AvivaUK I’d get anyone who uses aviva car insurance to think again. Have left us in lurch. Awful customer service and paying for something that turns out to be pointless! None fault accident. Failed to properly assess car. Cars not deemed safe by them yet trying to force repair

@CherylB41334 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@AvivaUK @FinancialOmbuds @TheFCA @BBCWatchdog @MoneySavingExp Aviva refused non‑fault claim despite liability accepted. I was forced to drive unsafe car (4 children, 3 weeks), and now have no transport to work. Aviva won’t fix, cash in lieu, write off, release engineer report.

@JenBurrows9 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

I’ve had an email update on this from @AXA claims. They are asking for documentation I supplied to them at the beginning of March. In 15 days I can take it to @financialombuds. I’m certain they’re taking me around on this roundabout time and time again to avoid paying out

Anna's cat needed surgery. When she made a claim with her pet insurance company, it told her it wouldn’t pay out. Anna thought this was unfair and brought her complaint to us. Find out how we resolved her complaint on our website: financial-ombudsman.org.uk/decisions-case… #NationalPetMonth

@MorganMF9867 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@HSBC_UK locked out of my account and been told I to wait 3 weeks for a new security code!! Is this how HSBC help disabled clients? Please help @financialombuds

If you’re unhappy with how a financial service such as a bank or insurer and how they dealt with your complaint, we may be able to help. Visit our website to find out how to bring a complaint to our service: financial-ombudsman.org.uk/consumers/how-…

@Thebeefyone2 Hi, thanks for getting in touch. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds Thanks for the link. That worked perfectly. How long will it take before I hear back as it's now been a week and I've had no correspondence to my complaint, just a confirmation that it's been received?

@financialombuds I'm trying to fill in an online complaint and I'm pressing submit but nothing is happening? I don't want to have to do all this form again, please help

@Fdeeddsygx Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds @Wise Please tell me how to complain about this bank, their customer service has refused to communicate with me, they have closed my account, my family is in the hospital, and I am very anxious to use the money, but their customer service has been deceiving me

@Falcs247 Hi, thanks for getting in touch. You can find out if we're able to look into your complaint by answering a few questions on our complaint checker tool which also contains links on how to make your complaint to us: financial-ombudsman.org.uk/make-complaint Thanks ^ CH

It actually goes one better @financialombuds A manager at @ace_grading had informed me they have no complaint logging process or system.

@financialombuds if a company like @ace_grading refuses to escalate your complaint because they deem it satisfied & state they don’t have an escalation process, How long after reporting do they get investigated?

@sarahrachelcat Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds I’ve had two investigators upheld my complaint, I’m waiting on the final Ombudsman decision. But I’m two weeks out from major surgery & today my Dr diagnosed me with severe depression. My business is about to go under because of this. I need urgent help please.

@Decpl5p @hyperjar @FinancialXpress Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@hyperjar @FinancialXpress @financialombuds can anyone look into my Hyperjar account. The second time in two weeks my accounts been suspended. Got offered £40 compensation last time which I’ve still not received. Am I best off going the legal route

We can help with complaints about most kinds of financial products and services – from investments, debt collection and loans to insurance, mortgages and pensions. Find out more about making a complaint and how we can help on our website: financial-ombudsman.org.uk/make-complaint…

Our new rules allowing authorised firms to give people with similar characteristics support on their pensions and investments are now in effect.🎯 The support aims to put people in a better position in their financial lives. Read more fca.org.uk/news/press-rel…

If you're a small business with a complaint about a financial product or service, we may be able to help. Visit our website to find out about our complaints process and to see if we can help your small business: sme.financial-ombudsman.org.uk/complain/can-h…

If you can’t settle your complaint directly with a financial business and feel you’ve been treated unfairly, the @financialombuds can help. They’re here to give you a free, fair and final answer. Learn more ⤵️ bit.ly/4thHZ1p #FreeFairFinal