Financial Ombudsman Service

@zoeeealiceb Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@Arval_UK @financialombuds You should be unwinding our lease because we haven't had the vehicle we're paying for since March. But our case handler is now ignoring our emails. I am escalating but this is incredibly stressful and I am heavily pregnant

@financialombuds @Arval_UK I am heavily pregnant and the brand new vehicle we leased from you in December has been sat in the garage since March awaiting a new transmission due to a failure.

@Tushker_Gall Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds I just wanna know how long it's going to be before I can get on with my life

Our proactive settlement scheme gives firms the chance to resolve a complaint early on in our process, providing consumers with fairer and quicker resolutions. Read more about the scheme, how it works and case study examples: #block-6477?utm_source=twitter&utm_medium=social&utm_campaign=making-an-offer-to-proactively-settle-a-complaint" target="_blank" rel="nofollow noopener">financial-ombudsman.org.uk/businesses/res…

Raj had a severe stroke while abroad visiting his son. His insurer booked a flight home, but he felt it was without the assistance he needed. He complained to his insurer. Unhappy with their response, he brought his case to us. Read how we resolved it: financial-ombudsman.org.uk/decisions-case…

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@Wise @financialombuds Still no contact from Wise. 4 days now and they still have my money. Not sure how this can be allowed by @TheFCA rules?!

Business transaction was cancelled with no warning whatsoever - no email, call or any contact. The funds have not been refunded and there is no path to resolving this. Called & used online chat with Wise support and they offered no path forward. @Wise @financialombuds

@mrcharliedog Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@nestpensions I have not withdrawn my complaints. Please investigate them @financialombuds

@anup_desai Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@Wise @financialombuds Called and emailed. No solution was offered

Did you know we can look at complaints about travel insurance? If you’re unhappy with the way your insurer has handled your claim, we may be able to help. Visit our website to find out more about us and how to bring a complaint to us: financial-ombudsman.org.uk/consumers/comp… #Travel #Insurance

@PiptheYiddo Hi Phil, you will need to check your settings on the X platform as that's why you may be restricted and unable to DM us. Thanks, ^YEM

@financialombuds Hi it will not let me DM you?

@financialombuds How much longer are you going to allow @monzo to hold onto people's money when they have closed accounts for no reason? 7 days now with no access to any money, absolutely disgraceful @Sarah_Hall81 thank you for helping

Amelia's bank experienced an IT failure so she couldn't use her card or banking app. When she complained, she wasn't happy with her bank's response. She brought her complaint to us. Find out how we resolved it: financial-ombudsman.org.uk/decisions-case…

@DarbySimonM Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@askesure Really dissapointing that 6 weeks after having been the victim of organised crime and my car having been stolen off my drive, that there is still no resolution and communication is poor. How do I complain? Should I contact the @financialombuds?

@k82_Sam Hi, thanks for getting in touch. We'd like to get more information. Please DM us to discuss this further. Thanks, ^YEM

@financialombuds I'm trying to submit a complaint, but question 3 of the initial 8 is blank and I cannot move any further forward.

Did you know we look into complaints about pet insurance? If you think your insurer hasn’t treated you fairly, we may be able to help. Our service is free and easy-to-use. Find out how you can bring a complaint to us on our website: financial-ombudsman.org.uk/consumers/comp… #NationalPet#Month

@GemmaCarter23 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@financialombuds can you guys help with raising dispute? At wits end

@AvivaUK I’d get anyone who uses aviva car insurance to think again. Have left us in lurch. Awful customer service and paying for something that turns out to be pointless! None fault accident. Failed to properly assess car. Cars not deemed safe by them yet trying to force repair

@CherylB41334 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@AvivaUK @FinancialOmbuds @TheFCA @BBCWatchdog @MoneySavingExp Aviva refused non‑fault claim despite liability accepted. I was forced to drive unsafe car (4 children, 3 weeks), and now have no transport to work. Aviva won’t fix, cash in lieu, write off, release engineer report.

@JenBurrows9 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

I’ve had an email update on this from @AXA claims. They are asking for documentation I supplied to them at the beginning of March. In 15 days I can take it to @financialombuds. I’m certain they’re taking me around on this roundabout time and time again to avoid paying out

Anna's cat needed surgery. When she made a claim with her pet insurance company, it told her it wouldn’t pay out. Anna thought this was unfair and brought her complaint to us. Find out how we resolved her complaint on our website: financial-ombudsman.org.uk/decisions-case… #NationalPetMonth

@MorganMF9867 Hi, thanks for getting in touch. We're sorry to hear about your current situation. Please feel free to DM us to discuss this further. Thanks, ^CH

@HSBC_UK locked out of my account and been told I to wait 3 weeks for a new security code!! Is this how HSBC help disabled clients? Please help @financialombuds

If you’re unhappy with how a financial service such as a bank or insurer and how they dealt with your complaint, we may be able to help. Visit our website to find out how to bring a complaint to our service: financial-ombudsman.org.uk/consumers/how-…