Adrian Flux Support

Our DMs are open so, even if we don't follow you, you can message us at any time with any queries. Thank you.

@kelliecoxmusic Hi Kellie, Our call centre clerks goes through Kings Lynn so you can always find a localised number. The 0800 numbers are just non localised versions of those numbers we use.

@kelliecoxmusic Hello Kellie, All of our departments have different numbers. The best thing would be to call us back on 0800 089 0045.

@fairy_dust @adrianflux @premiumcredit Hi Tracey, DM us your policy number and we can have another look into it

@adrianflux @FluxHelpdesk Currently on phone to @premiumcredit and it is YOUR responsibility to give them my correct name not mine as YOU own the policy!! They agree it is a legal document and I should not be having to fight for my correct name to appear on it!

@FluxHelpdesk is your system down, I can't log on to check new policy. Premium credit want my agreement signed but I need to check you removed the cost of your breakdown service which I cancelled as the "taken to a garage within 20 miles" doesn't work for me.

@ianjakers Good morning, sorry about the issues you have had. Did you manage to get sorted in the end. If not drop me a message and can look into anything you need help with.

@FluxHelpdesk what is wrong with your customer service team. Every time I call I have to wait an hour or more for your team to answer. Is there even anyone manning the phones in your office this week?

@ianjakers Hello Ian, so sorry to hear you had a bad experience, we find that our busiest time for customer service is after 5pm and recommend calling during the day if you can. If you need any further help do DM us.

@FluxHelpdesk waited 45mins on hold just to be cut off! What kind of customer service is that? Very poor!

@sam_taverner Hi Sam, drop us a message ad we can look into it for you :)

@FluxHelpdesk hi there, I called earlier and requested my excess protect policy schedule to be sent to me but I still haven’t received via email could you help please?

@UnwittingSlayer Sorry you haven't been given our normal levels of customer service. If you DM your postcode and surname I can investigate this for you

@FluxHelpdesk hi a quick suggestion, please teach your customer service phone operators to listen and not keep interrupting when people are speaking. I just renewed my policy but had something I needed to say. Kept getting talked over. Very rude. Gave up!

@ojaxx2 Sorry about the bad experience you have had and not experienced our levels of normal service.

@johnwhalvin Good afternoon John, Sorry about the experience you had. If you haven't managed to get sorted yet. Drop us a DM and will look into this for you

@FluxHelpdesk really a long phone call insurance finally cancelled a cheque in the post arrived then you take the next DD payment for no car?? Now will have to waste more work time tomorrow!!

@AmDessex @RCIBRacing Hi Shaun it is still a thing give our quotes team a call and they can see how they can help you

Is a car or motorbike insurance policy that covered multiple “historic” low usage vehicles still a thing? Don’t tell my wife! 😊 @RCIBRacing

@Jamez1095 I will DM and see how I can help further

@FluxHelpdesk Good morning, can we DM? I have a question about my car insurance policy. Unfortunately now only verified Twitter users can DM an account who isn’t following them back.

Our DMs are open so, even if we don't follow you, you can message us at any time with any queries. Thank you.

@paulibbo75 Sorry about the problems you have incurred. I have just DM you so I can assist further

@FluxHelpdesk I know insurance agents are rip-off merchants but telling me my insurance renewal is over £1000 more expensive than last year really is taking the biscuit 😡😡

@Fredder8playz @adrianflux Sorry for the issues you have incurred. If you DM your surname and postcode I can look into this for you

@adrianflux @FluxHelpdesk Just a random question. Why is there a massive over 500 pound increase on my price back in July. Ive been living in London since early July, don't have my car and nobody said anything about it when I asked back then.

@JohnDNewton @adrianflux Good morning, this was never the situation just the phonelines went down. Did you manage to get everything you needed to sort in the end. Sorry about the delayed response

@adrianflux @FluxHelpdesk Morning, apparently you had major system problems - resulting in whole car journeys being 'red lined' & policies 'immediately cancelled' ? Why no emails/messages to policy holders ? Why simply 'cancel' policies leaving goodness knows how many uninsured ?

@HarryPay21 If you DM your postcode and surname I can look into this for you

@FluxHelpdesk I need some help with insurance . paid for it on saturday but no email or confirmation

@madhousedeeside The best email address is contact-us@adrianflux.co.uk

@FluxHelpdesk I can't DM because I am not verified and I'm not paying for a blue tick... Do you have a contact email address please?

@FluxHelpdesk My son had a policy on the wife's car to enable him to learn to drive. He has passed his test and rightly contacted you to let you know so he wasn't breaking the law. The policy was £25 a month, so why is it you charge him almost £100 to cancel

@madhousedeeside Good morning, Sorry about the issues you have incurred if you DM your son's postcode and surname I can look into this for you

It's not like he wants to cancel the policy, he HAS to, or he will be driving illegally. Well, if you think we are going to use you for any of our policies, you can think again. It's disgraceful.

@InsideChinaAuto @bikesure Sorry for your continued issues, I'm not sure why nothing got picked up. If you DM your postcode and surname then I can have a look into this for you more

@FluxHelpdesk Hi @bikesure @FluxHelpdesk. Me again. It's now 28 days since I emailed. I've tried both email addresses and had absolutely nothing back. 3 more days and that's it, you've lost your chance to retain a customer. I don't much like companies that don't care, so check your f-ing inbox

Hi @bikesure . Apparently I can't privately message you since I'm not verified, so I need to ask if you guys ever check your email inbox? I've sent two emails this month with no response in 2 weeks. If you don't want customers, all you have to do is say. Let me know.

@Bay68R Sorry direct message please

@FluxHelpdesk Dm

@FluxHelpdesk my daughter has paid over £1600 for blackbox insurance, she is being threatened with cancellation of her (fully paid) policy due to the box not being charged whilst she is in Cyprus and the car is parked outside her home address. This is not the first time