FreshBooks

👋 Need help? Contact us here: f.mtr.cool/lhhandzlmr  ✅ Try FreshBooks free: f.mtr.cool/bpiehxbyqn 💙 Explore FreshBooks For business owners:  f.mtr.cool/imgmakguvc For accountants and bookkeepers:  f.mtr.cool/lsaoteppdq

@CodeChap @BankZeroSA Hi Derrick, thanks for reaching out and sharing your feedback! To further assist, please send a DM with your account email address. Our team looks forward to helping however possible! ^DM

@BankZeroSA We need a @freshbooks connection to import transactions.

@myyrk3 Hi there, Thanks for reaching out and sharing this feedback. Please send us a DM with the email linked to the account and we can certainly investigate further. Thanks again!^MR

@freshbooks After 20+ years as a customer, I’m disappointed by this outcome. No activity since March 2024, yet an $840 renewal was processed. I understand auto-renewals, but I would hope long-term loyalty and clear inactivity would merit at least a prorated adjustment.

@CAwavehello @TravelNicheBro Hi Tim, thank you for reaching out and sharing your feedback regarding the price change. To best help, please send a DM that includes your account email address. Looking forward to assisting however possible! ^DM

Hey @freshbooks , just received your annual "we're going to f**k you by raising our prices, again!" email. I don't care how many hours it takes me to vibe code a working replacement, I'll gladly do it based on principle alone. Your pricing continues to increase, while the quality of your product remains the same. And for that reason, I'm out.

@Matthew_Fenton @kaleighf Hi Matthew, thanks for reaching out. If you have any questions or need assistance with your FreshBooks account, please send a DM that includes your account email. Our team is here and happy to help however possible! ^DM

@kaleighf I'd be curious. @freshbooks has increased their pricing by 72% in less than 3 years, so that's put me back in the market.

Consultant/freelancer/influencer friends...anyone here looking for a new platform to handle payroll/bookkeeping/taxes? I have a great one I can rec if so! 🤙

@pueblokc Hi J, thanks for reaching back out. Please see the outreach from our team for further assistance. ^DM

What's a good @freshbooks alternative? Their app is buggy now, price keeps going up, and they don't even have live support now. Self hosted or whatever.. What's out there?

@pueblokc Hi J! As part of the Support Team, I'm here and happy to assist however I can. Once you send us a DM with your account email, I can further help however possible. ^DM

@pueblokc Hi J, thank you for reaching out and sharing your feedback. Our Support Team is here and happy to help however possible - please send a DM including your account email so I may best assist. ^DM

@apranevicius Hi Adomas, thank you for reaching out and sharing your feedback regarding the price change. To allow me to best assist, please send us a DM including the email address associated with your FreshBooks account. Looking forward to assisting you however possible! ^DM

Well @freshbooks decided to increase their price in a worst possible time. Thanks, you were great, but i’m out. We’ll build our own invoicing system with Codex.

@integratedman Hi Mackenzie here from FreshBooks, thanks for reaching back and sharing this feedback. Feel free to reach out via DM if you need any further assistance on this matter. ^MR

@freshbooks very disappointed VERY DISAPPOINTED 20% price increase with virtually no added service. Long term client that will be canceling my service. No way you can justify this beside greed! #Accounting

@hoffmanjeff Hi Jeff, thanks for sharing your feedback. This price update helps us maintain the support you rely on and deliver new features. If you have any questions about your plan, please send us a DM with your account email address. Looking forward to assisting however possible! ^DM

Another price increase for @freshbooks subscribers. One hike in 2024. Two in 2025. Now another in 2026, plus higher payment processing fees. I’m also hitting the client cap on my current plan, which means upgrading (again). I’m out. Time to build my own invoicing + payments app.

@shendison Hi Scott, thanks for reaching out! I've ensured your feedback regarding recurring templates in the mobile app is shared with our team on your behalf. To further assist with the login experience you've shared, please send us a DM with your account email address ^DM

@freshbooks Why do I have get an email code every damn time I login to the site, or even open the app on MY phone? "Remember this device" is useless. And is it really not possible to create a recurring invoice in the app?

@stevemcniven Hey Thanks for reaching out and sharing this feedback! If you need any assistance from us please send over a DM with the email linked and we can definitely chat further. Thanks again!^MR

@freshbooks Common team, pdf upload for expenses in the app should be a BASIC feature

@RaeCrothers Hi Thanks for reaching out! Sorry to hear of the frustration on this, please send over a DM with the email linked to the account and we can certainly give you a further hand. Thanks again!^MR

@freshbooks Why do you keep changing things without consulting your customers? I have like 5 client statements to send for 1099 reporting purposes. In the last 5 years, this took me literally 5 minutes. I've been here 30 minutes and I can't figure it out anymore. 😡

@jturmel Thanks for reaching out today! I can certainly understand it's not ideal but  If you'd like to chat further regarding your subscription please send over a DM and we can definitely assist in the matter.Cheers!^MR

I've been a @freshbooks customer long enough to remember when they didn't raise your subscription 10%+ every.single.year

@Christo28120856 @Xero Hi Thanks for reaching out on this! Feel free to send over a DM with the email linked to the account and we can certainly troubleshoot further. Cheers^MR

@freshbooks @Xero can't believe how impossible you guys make it to automate recognition of invoices via email and scan. if anyone has better suggestions lmk

@cack1 Hello, thanks for reaching out! We are aware of the issue and are actively working on a solution. You can follow for any updates at status.freshbooks.com (status.freshbooks.com). Thank you! - JG

@freshbooks down?

@CAwavehello @TravelNicheBro @thomasrudy27 Hi ! Feel free to reach out via DM if you need any assistance on this matter. Cheers!^MR

Give me one reason why I shouldn't move from Quickbooks to Freshbooks? (been with quickbooks for ~10 years)

@FullServeWeb Hi Rina, thank you for taking the time to share your kind words! I've ensured your sentiments are shared with the team here on your behalf. ^DM

Even the sales folks at @freshbooks are lovely! I'm never leaving.

@PEInvestor2 Hi there, thank you for reaching out and raising this matter. I do apologize for any inconvenience that was experienced. To best assist you, please send us DM that includes your email address. ^DM

Extremely disappointed with @freshbooks after I booked a sales call for Monday, no one showed up and still no communication. Doesn't bode well for a company to treat potential new customers that way.