Frontier Internet

Our next chapter is here: we are officially part of @Verizon! This move combines our lightning-fast fiber footprint with America’s best 5G network. That means customers get more choices and greater value than ever before. Read all the details here: bit.ly/3LAtllB

Hey Malpractsix, I fully recognize the significance of addressing your concerns, and I am more than willing to assist you. Please feel free to contact our Social Media Team through Twitter for any additional support you may require - Twitter - fybr.to/4t6kW9w. We are committed to supporting you throughout this process. - Ryan

@FrontierCorp so you know. Your “agent” who I was speaking to told me to go back to @GetSpectrum

@cloudchaser82 Hey Paul thanks for reaching out give me a few minutes while I check on this for you.-Ryan

@FrontierCorp I’ve been without internet. Support confirmed my ONT has signal but is not assigning an IP to my router. My account shows copper instead of fiber. I now have to wait days for a tech. This needs escalation ASAP.

@MZ94720 Thank you for reaching out, Elizabeth. I apologize for any issues you may be experiencing related to your service being out. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

@FrontierCorp 3 days without internet and no real support—just an automated system with no updates. I’m paying for a service I’m not receiving

Let your wallet bloom this spring with Frontier! 🌸 💵 Refer a friend to Frontier Fiber by 3/31/26, and when they sign up online, you’ll both get $250. Not a Frontier customer? No problem—you can still refer and earn! Get started today! fybr.to/3Nuf0YI In select areas.

@DanielTippin Thank you for reaching out. I would be more than happy to investigate your concern. I do apologize for any inconvenience you are experiencing. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

@FrontierCorp What's the point? Y'all are always sending a tech out to look at it on Monday. I'm just wondering why I might be charged if they find a fault inside the home for services that haven't worked for more than 5 minutes at a time since it was installed yesterday?

@FrontierCorp I just had fiber internet installed in my apartment yesterday and it hasn't worked for more than 5 minutes at a time since install. I have waited the 24 hours since installation for my order ticket to close and now it's just not working at all. Continued below*

Thank you for reaching out to Frontier, a Verizon Company. I am happy to look into your request for you. Please reach out via private message by clicking the ‘message’ located on our main page. Or you can send me a direct message at x.com/frontiercorp. This will allow us to gather your information in private. -Brandy

@FrontierCorp 3 nights in a row now. Internet goes down late at night. I work second shift this is my time to relax. Verizon was the first straw but now I am thinking this might be the one that breaks my back.

Meet the Wi-Fi upgrade your home will love! 📶 Upgrade to our Whole-Home Wi-Fi for just $10 a month and get up to two eero Wi-Fi devices that expand your coverage by up to 4,000 sq. ft. Enjoy faster speeds and fewer dead zones.🏡 fybr.to/3NNnGtn

@jntaylor99 Hi, Jenny. I'm here to help! If you can message us directly, we can gather additional details regarding your service issue to provide outage information, assist with troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp why are you not communicating you have internet issues. Been waiting online chat for an agent for over an hour. No outage reported on ur site. Worst customer service company.

@BigDogEnergy2 As someone who works from home, I understand the concern! If you can message us directly, we can provide outage information, assist with your troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp been without Internet all morning. App says no outages in area, but tons of reports of such on Ring and elsewhere. Chat support option is useless. And been on hold for an hour and a half waiting to speak to an actual person. Quite ridiculous. How can I work?!?!

@KLFLoridaa Hi, KLF. I'm here to help! Feel free to direct message us so that we can gather additional details about your service issue. We can provide outage information, assist with troubleshooting, and more. -Eric twitter.com/messages/compo…

@AskFrontier my internet is down and there is no customer service available

@mkerrigan7 Hi, Mike. I'm here to help! If you can message us directly, we can cross-reference your location with any known outages, assist with troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp is Internet down for most customers? I have no Internet at the house, and am unable to log into the website, in order to check or report the outage

@TheBoiRedd Please send us a direct message at twitter.com/FrontierCorp, so we can gather more information to better assist you. We are here to help. ~Domingo twitter.com/messages/compo…

@FrontierCorp I paid my past due bill & upcoming bill I still don't have service been almost over 24hrs!?

@MrsHallHMS Hi, Stephanie. I'm here to help! Feel free to message us directly so we can cross-reference your location with any known outages, help with due dates, and more. -Eric twitter.com/messages/compo…

@FrontierComm beyond frustrated. On day 5 without WiFi. Can't get any actual answers for ETA repair. Can't get ahold of a live person. #zerocustomerservice #givenrunaround #stillbeingbilled

@colette_dowell Hi Dr. Colette, give me just a moment, and I will send you a private message. -Ryan

@FrontierCorp @dr I tried to set a password to get to my messages, but a wheel just keeps spinning and I can't get to my message to message you.

@FrontierCorp Please DM me. My internet is off & on all day, my landline phone has major hum. I tried calling Frontier, but was put on hold for 25 minutes, then hung up on. My jacks have never been fixed either. I pay indoor insurance , this all gets me upset. Plz respond. TY😎

@colette_dowell @Dr. Colette, I'm going to send you a link for a private chat. Can you please accept it so we can keep your information private? - Ryan twitter.com/messages/compo…

@FrontierCorp So I'm to go to that other link for Frontier, the ask Front one?

@TattedGiant Hey, Jim. It is unfortunate to hear that this has been your experience with the service. If you can message us directly, we can assist with troubleshooting, provide service outage information, and more. -Eric twitter.com/messages/compo…

@FrontierCorp service is horrible. Crashes when kid downloads a game, goes offline frequently and then tell me we should have it resolved in 8 hours... never had this many problems with "slower speeds" providers.

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@yesmam47 Hi Helen, thank you for reaching out. I do apologize for any issues that you may be experiencing. I would be more than happy to take a look. Feel free to join via private message. Once done, we can proceed. Thank you. ~ Matthew twitter.com/messages/compo…

@FrontierCorp You have THE WORST service in the world!!!!!!!!!!! I hate Frontier... wish I never signed up with you!!!!!!

Nick Uhas, master of online science experiments, tested Frontier Fiber with Wi-Fi 7 and the results speak for themselves—your home deserves Frontier. Ltd. avails/areas. fybr.to/4cAPrNK

@Knickfan77 Hello, Knick! Thanks for letting us know about this. I will be more than happy to check on that for you. Kindly send us a direct message. fybr.to/4sbdNVy ~Veronica twitter.com/messages/compo…

@FrontierCorp saw your ad and thought I might sign up. Went to your site and the address lookup wound load. Tried another computer, nope tried my phone on another network, nope. Waited a day and tried again, nope. I can’t be the only one. You lost a new customer.