G FUEL® Customer Service

Hey G FUEL crew, We're still catching up after the holidays and the massive wave of orders rolling in. If you submitted a support ticket a while ago and haven't heard back yet, please check our Help Center for self-service options or reach out again: gfuel.com/pages/help-cen… You can also email us at info@gfuel.com or call 1-631-755-1080. Thanks for your patience, we're fueling up to get back to everyone ASAP! #GFuel

@Penskidd27 Hello, If this is in reference to PewDiePie orders than those items have arrived and orders have begun shipping today. We apologize for any confusion, but we are only able to supply ETAs for shipments based on the information we get. Thanks!

I love how the @GFuelCS chat keeps crashing. This may be my last order. Its one thing for the release to be delay. But to hold the other tub hostage with your mess up is why im upset. On the 1st it was next week and now the 8th its next week again.

Hey GFUEL squad! We gave our gift card platform a fancy upgrade over the last few days, but it threw a tantrum and hid your Labor Day sale cards. Crisis averted—we wrestled it back! Check your balances now: account.gfuel.com/pages/fe08e7f2… #GlitchGone

ONE FINAL UPDATE! Our amazing warehouse team is working tirelessly to assemble these V tuber collector's boxes. They will start shipping over these next few days. If your order is not updated by the end of next week please reach out to us!

UPDATE: Our awesome Vtuber partner tubs have arrived! Any orders with just a tub on it will begin shipping out today. We are expecting the collectors box items to start shipping out next week!

We are experiencing delays in fulfillment due to the recent 4th of July holiday and BOGO sale. Orders placed during the sale are being fulfilled in 10-12 business days. We apologize for the inconvenience.

Clickbait and Yandere Punch special ani may skinned tubs have landed in our warehouse. Any bogo orders that still have not shipped and were waiting for those tubs will be shipping the next few days!

Just picked up my #GFuel order from their warehouse and the dude showed me around and gave me a drink out of the employee fridge for the road! Super cool experience and company thank you @GFuelEnergy! (Also I forgot to ask but please bring black Flavor Bomb!)

@GFuelEnergy We have recently opened up the option for customers to pick up their order. It has been great meeting our customers! Order pick up if you are local to the Hauppauge, NY office for no shipping charge on your order!

@Junayedalhadi @tobi That is pretty cool considering we don't even hear from our account manager anymore...

@tobi Thanks @tobi Still can't believe the CEO of Shopify noticed our milestone!

Congrats Abrar. Thank you for sharing!

We have been experiencing some intermittent issues with our phone systems. If you are not able to reach us via phone or the call keeps dropping, please reach out to us via Live Chat on our website or email info@gfuel.com. We are working on a fix for this ASAP!

We have just gotten word that Karnival Kraze and Wild Swing have arrived in warehouse. All BOGO orders with those products will be shipping over the next few days!

This issue was resolved on 03/14/2025 at around 7:30PM EST. Please reach out to us directly if you were not able to checkout or are still having trouble checking out.

We have been made aware of a checkout issue on our site. It seems to be our package protection option causing this issue. Please checkout via our regular checkout method. If you would like to have the protection added please email info@gfuel.com!

@Stoned_MH93 It seems like X has updated messaging settings, try that again!

Hi @GFuelCS I was told to message you about the status of my order and I can't message you. Any help would be greatly appreciated. Thank you

All Heartstopper items and any outstanding orders from the last BOGO have shipped. Please reach out to info@gfuel.com if you still have not gotten an update on your order in the last 24-48 hours.