General Motors

Safety is our top priority, and we understand your frustration. For assistance, please visit: s.gm.com/support-request and fill out the support request form with all pertinent details. This form helps our team gather the right information and ensures your request is routed appropriately. -Zafira

@GM Leased a 2023 GMC Yukon expecting reliability for my family. After bringing it in for a recall repair, the engine later failed and the vehicle has continued having major engine concerns and extended time in the shop.After months of stress, ongoing lease payments, and loss of use on an ~$98k SUV, GM’s proposed resolution was a $2,000 settlement while I remain responsible for the vehicle. Disappointed in how this situation has been handled and hoping GM does right by customers dealing with serious 6.2L engine issues. #GM #GMCYukon #GMRecall #LemonLaw #ConsumerRights

@arthur_sew97913 @HomesteadAmeric @Ford @Toyota We appreciate you bringing this to our attention, Len. Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line. -Zafira

@HomesteadAmeric @Ford @GM @Toyota My 1990 350SS Chebby can't be turned off everyone loves a 350 chebby!🤣

I'd rather drive old and used forever than buy a car that spies on me and can be turned off remotely. @Ford @GM @Toyota

@b4bearthteaSP @OnStar Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

Someone accessing my vehicle through @GM server or @OnStar who can get to the vehicle. Had an inspection and randomly my check engine light came on. I guess the intention was for me to fail. This also shows those same people have access to my phone to know an inspection was due.

@tofaroni @Cadillac @chevrolet Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@GM @Cadillac @chevrolet My parents are visiting my home; father’s ‘17 XT5 started leaking in the driveway. Dropped it off at a local Chevy dealer because the local Caddy dealer said it was a week wait. Left it Monday, said would be seen this morning. 3:20p and zero service yet.

@PlugLyfOfficial Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

Is your @GM SuperCruise malfunctioning and saying your front camera is dirty? You don't get to use cruise control either. 😡

@ducktrades @epaleezeldin Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@epaleezeldin totally hate it, its the first thing i do every time is turn OFF the start/stop feature... the control part on that also went out and truck died and wouldnt start at major intersection and only had 9500 miles on the Chevy, now that was fun & took 4 days to get repaired @GM

Countless Americans passionately despise the start/stop feature in cars. So many have spoken out against this absurd start-stop-start-stop-start-stop concept. The Trump Admin has heard your calls and the announcement you have been waiting for is coming THIS WEEK. Stay tuned!

@RickMc17519 @GMauthority @Reuters @ABC @NBCNews @CBSNews @FoxNews @chevrolet @GMC @mtbarra Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line. - Jordyn

@GM @GMauthority @Reuters @ABC @NBCNews @CBSNews @FoxNews @chevrolet @GMC @mtbarra HERE’S ANOTHER EXAMPLE OF GM AND THEY’RE SHITTY MOTORS AND SHITTY TRANSMISSIONS. IT JUST DOESN’T STOP. CEO Mary Barra, you are driving your company into bankruptcy again. When will you learn that the engineers that are working for GM aren’t cutting it clean house! Hire American engineers not from India… whatever GM is doing, the R&R department need more training something’s wrong… and standby your customers…. I just know my Allison branded transmission. The GM made will go out on my trip going out west in June because you refused to replace the valve body that’s causing the lock up of the drivetrain. I give your company one more bad economy, which I think we are going through now and you will end up in bankruptcy and then you’re gonna go to the federal government and ask for another bail out…..

@RodamerRonald This is certainly not what we like to hear, Reggie, as we take our customers' safety very seriously. Our team would like to assist further, and in order for us to do so, we kindly ask that you email us at socialmedia@gm.com. We'll keep a close eye out for your email.

@GM maybe make a car that when the window breaks the alarm goes off…3rd time car has been broken into in 18 months. People suck but also your anti theft system is garbage…got inside. Unlocked and didn’t set off alarm…#GeneralMotors #Chevy #carbreakins #silveradoZ71

@pinchilazyking Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@GM Help! My beloved 2022 Bolt EUV, with battery issues, has left me stranded! Just a working senior citizen just trying to get to work! Help!

@Gegeboutit @zofromtexas Our team can see how these vehicle concerns are upsetting. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@zofromtexas @GM They don’t care! It’s sad. Currently have a car with transmission failure yet they don’t care about our safety! Just sad!

If I die in a accident it’s cause my 2023 LTZ electronic system and brakes shut down @GM doesn’t care though cause they still have me driving it

@Gegeboutit @JulieCMJ Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@JulieCMJ @GM My 2020 traverse premier is having transmission problems, 9k to replace and GM only wants to cover 20%. They do not care that my vehicle was purchased brand new and only maintenance at their certified dealerships. Just sad!!!! Our safety is not their concern apparently!

@GM lifelong GM owner. I purchased a ‘17 Corvette GS on 5-19 with 9300 miles on it. Had to return to dealership with transmission hesitation at highway speeds. They state it needs an 11k transmission replacement and your ‘goodwill repair’ will only cover $2300. How is that right?

@Gegeboutit @Kirby7984 @mtbarra We regret to hear of this and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@Kirby7984 @GM @mtbarra Currently facing transmission fail which they quoted me 9k, GM only wants to help with 20% on my very well maintained traverse premier. It’s so sad and safe to say they’re not a reliable brand. Safety is not a concern of theirs.

Our CEO @mtbarra continues to champion our journey towards an all-electric future! We're thrilled to drive this transformation, fueled by customer needs and innovation.⚡ #EVs #Sustainability

@pinchilazyking Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

@GM Dear GM, I am stranded, your 2022 Bolt EUv, that I loved until it turned into a brick and you guys refused to fix it, like you promised. You can find me, the senior citizen on bicycle in the cold and rain. Help!

@ScriptOhio Safety is our top priority, and we understand your frustration. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line.

Meanwhile, my car does this all the time and @GM keeps telling me, even though it's well within warranty, that it's essentially my problem to deal with.

@cjwood21 @chevrolet Thank you for reaching out to us. Safety is our top priority here at GM, and we take this situation very seriously. Please reach out to your current advisor with our phone team for any further concerns with this case so we can best assist you.

@chevrolet @GM Recall and case (#79093939) are confirmed. GM won’t cover the extra recall work and offers a $1,500 loyalty credit toward a new vehicle, despite needing $2,500 in repairs. Is this what it looks like to return brand loyalty? #GM #Chevrolet #Recalls

@billh07882 Safety is our top priority, and we completely understand your frustration with this concern. To help us learn more about your experience, please email socialmedia@gm.com with your username in the subject line so our customer support teams can best assist.

@GM I need your help. 2020 yukon xl losing power with stabilitrac issue. Dealer doesn't know what to do. How are we to keep driving an unsafe car with kids.

@David011071 Our team takes leaking concerns very seriously, David. We implore you to send us a DM, at your earliest convenience, so we can learn more about both of your vehicles and assist to the best of our abilities. Our team will watch for your reply. -Alexis twitter.com/messages/compo…

I wonder when @GM is going to start taking accountability for crap manufacturing. I now have 2 newer vehicles, and Acadia and Chevy Duramax just out of the manufacturer warranty leaking oil all over my driveway. Between the 2 roughly $8000.00 in repairs needed.

We regret to hear of your engine concerns, Nate. Being stranded for multiple days is not an experience we want for our customers and we understand how frustrating this can be. Our team would like to learn more about this. Please send us a direct message when you have a chance. -Nick

@robbiehendricks @GM Wondering how this turned out for you. @GM is refusing to help me as well. Broke down out of state, was stranded for 3 days. Apparently my catastrophic engine failure isn't related to the recall and I'm outside of my powertrain warranty at this point. $15k for a new motor.

Final update on my Tahoe 6.2L engine failure saga: So @GM has declined to help me with my twice-failed 6.2L Tahoe. Engine blew on the highway the first time. Stranded w/ my wife and kids. Complete engine failure at 20k miles on a 2023. Got truck back after 7 weeks. Then brand new engine shut down again 8 days later w/ my wife and kids in the vehicle. Just went completely black. @chevrolet could not recreate the issue the 2nd time - engine apparently did not completely blow up this time - so they forced us to come take the Tahoe back. I reached out to several Lemon Law attorneys that declined to help because they were ALREADY overwhelmed with cases against GM. I obviously refuse to have my wife and children drive that Tahoe again. Love the truck, but not willing to risk my family while they “figure it out”. So today, I’m joining the Toyota family via a Lexus GX550. 70,000 mile powertrain warranty, 6 years. Early kinks worked out with this motor and look forward to years of drama-free adventures. Maybe one day GM will start building reliable cars again so I can again support American manufacturing, but for now, I’m out.

@JeSandersIII @chevrolet This is not the vehicle experience we strive to provide to our owners, Joe. Please DM us when you can with more details so that we can offer our assistance. We'll keep an eye out. -Kyja -Kyja twitter.com/messages/compo…

@chevrolet Just over a year of ownership and our reverse left me and my family stranded on I-65... This would be great on your feed.

Cool cruisin’ nights are here. Show us your #ChevyLove and post a pic of your ride. You might just see it in our feed!

@zofromtexas We see your DM and have responded, Alonzo. Please follow up with us there for any further communication. -Brendan

@GM If my safety was GMs main concern they would have gotten me out of this truck already so no it doesn’t seem like it’s y’all’s main concern