GamingWorks

My first ever documentary for RTV Gouwestad - my local TV station. It is for my Dutch speaking friends. The documentary contains film never seen before on television of the attack on Gouda station in the second World war. youtu.be/dXQMrnVqCiQ?fe…

Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you. itsm.tools/new-ai-in-itsm…

@stephenmann Improving ITSM capabilities by integrating a range of different best practices such as ITIL, Devops, IT4IT, BRM - Optimixation of practices :-)

#Typo of the day: optimixation Rather than optimization. I don't know what it is, but I like the sound of it. #ITSM

Wed 29/1 Be part of the conversation HOW CAN CHATBOTS AID CRITICAL THINKING? Explore how to effectively leverage chatbots to develop the critical thinking skills essential for addressing intricate global and societal challenges. #humanisingIT #aiethics conversational-leadership.net/event/cl-cafe-…

Hello all. Before you break up for the holidays, any additional responses (it takes 60 seconds) to this #ITSM poll would be greatly appreciated, please. Thanks :) docs.google.com/.../1FAIpQLSfT…

Please vote in the @itsm_tools annual #ITSM Topics poll. It only takes 60 seconds and helps us to help you through new #ITSM content. docs.google.com/forms/d/e/1FAI…

@PatBlackstaffe @billquiseng @amarpals @HdiLocal @ndytg @jennysuedempsey @itsm_thaslim @RicardoSGulko @J_J_Carpenter @ITSMTransition @syscokid87 @RaeAnnBruno @NancyVElsacker @JulieMohr @HelpdeskManager Thanks @PatBlackstaffe I am honored!

And let's not forget these #ITSM, #Support, & #CX Folks @BillQuiseng @amarpals @HDILocal @ndytg @chagn0n @jennysuedempsey @itsm_thaslim @RicardoSGulko @J_J_Carpenter @ITSMTransition @syscokid87 @raeannbruno @gamingpaul @NancyVElsacker @JulieMohr @helpdeskmanager (more greatness)

Because it is #SMWorld this week, you may want to follow a few of the genius folks in #ITSM, #Support, & #CX that I follow: @DXmeetsCX @AnnemarievWeihe @LeslieO @Barclayrae @ryanrogilvie @YuHelenYu @johleighton88 @dave_dyson @ZdenekKvapil @Janhvi_Purohit They make your world gr8!

After the last-gasp 2-1 win against Slovakia, Gareth Southgate reveals England's new shirt badge

.@gamingpaul asked #ChatGPT: “Write 1000 words in a humorous way explaining why organizations continually fail with the five key areas as described in ‘The Shiny New Thing that Really Helps’ and how this relates to the ABC of ICT.” #ITSM itsm.tools/chatgpt-itsm/

Bad management is certainly fair game for criticism, but the conclusion that management itself is The Problem is deeply flawed. #Culture #Leadership

I love #ProblemManagement and I still see value in it, but the occurrence of a single #RootCause is so rare in modern systems. #ITOps

If the whole #ITSM thing is based on the idea of delivering services, perhaps we need to focus a little more on what a service is and how we’d know it’s value. #ITOps

“Remember: the CIO’s goal shouldn’t be to make these decisions for their organizations, but rather with them.” In the latest Heller Report, Larry Bonfante, founder of CIO Bench Coach, outlines how #CIOs can help prioritize business demands. hubs.ly/Q02tGkSK0

@srvision2024 @RobAkershoek giving, as usual an inspirational, fast paced presentation on AI and ITSM. It looks like AI could soon help solve one or two of the 'Shiny New Thing that Really Helps' key challenges.

Here are the results from the 'Shiny New Thing that Really Helps' 2024 global survey for the area: Leadership. How would you rate YOUR organizations Leadership capabilities?

The shocking results are in! The 2024 global 'Shiny New Thing that Really Helps' #SNTTRH survey. Here are the results for the first KEY area: 'Strategic Fit'. Read them and weep!

How can we do MORE value creation and LESS value leakage stuff’ asks @GamingPaul. #ITSM buff.ly/42qHuWq

There are a lot of links to various documents with tips... hopefully to help avoid mistakes and solve issies.