Gemma Edmonds

@GWRHelp Will these services run? I’m nervous of more cancellations and getting stuck

@GemmaEdmonds Evening Gemma, the next service to Truro will be at 2030 changing at Westbury. - Celia

Hey @GWRHelp my 19:30 train from Cardiff central was cancelled, I need to get to Totnes, please advise how?

@SKODAUK @SKODAUK it’s a #knownfault for #skodarapid the design changed in 2018 The engines CZE CZD CHP CJZ CYV were not changed and we were not warned resulting in bolts failing #petrolleak and £1k bill. Why was I not warned? Who is paying for the repair? @MarshallSKODA @Murray_SKODA

@GemmaEdmonds We're disappointed to hear this, Gemma. We'd, however, state that we're not aware of any known fault with the RAPID. Have you raised your concerns with the Service Team at your local ŠKODA Retailer yet?

Hi @SKODAUK the known fault with my #skodarapid has caused £1k of damage, I’m still awaiting a call from #skoda #dangerous #carknownfault #skodarapid

The car was an #approvedskoda from @MarshallSKODA and serviced at @Murray_SKODA #knownfault I wasn’t warned #dangerouscar

Fab talk by @springboardCEO about the work we are doing @Springboard_UK to Futureproof the talent pipeline of the #hospitalityindustry at the @SJScholars annual conference

@bt_uk @OpenreachHelp @Plymouth_Live Hi @MoneyTelegraph can you help with this please?

@bt_uk Hi @bt_uk and @OpenreachHelp every month we are told work is scheduled, then no one turns up and we are told there will be an update, then cycle repeats. How to we get the line installed? @plymouth_live can you help?

Good afternoon @bt_uk my #elderly mother has been without a phone line and broadband for 3 months, please can someone support and get the install actioned? It is essential she has access to a phone & broadband #bt

@bt_uk Hi @Ofcom can you please help us with @bt_uk waiting 7 months for a phone line to be installed for my elderly Mother, thank you

@bt_uk Hi @bt_uk we are now going into month 7 of no phone line. To recap #eldery woman, living alone, waiting for a phone line to be installed. It keeps being escalated but nothing is actioned. Please resolve

Check out the Shortlist of film shorts. Incredibly creative work. Don’t forget that the countdown is on to the Awards evening 27.04.21 @8pm YouTube Channel. #Foodphotoaward2021 pinkladyfoodphotographeroftheyear.com/food-film-shor…

@bt_uk Please #help @Independent @guardian @Telegraph my elderly & vulnerable mother cannot get @bt_uk phone line installed. Has been waiting 3.5 months, has case managers but nothing is resolved

@GemmaEdmonds Hi Gemma, I'm so sorry about all of this, and I totally agree that ownership is the best step moving forward. I'll need to put you in touch with our connections to look into this for you as we don't deal with orders on this channel, let me know when you're free. ^Jordan

@bt_uk We have been told it’s been escalated for the last 2 months but still no resolution. We need a firm plan and someone to take full ownership

@GemmaEdmonds I am really sorry your mother is still without service Gemma. My colleagues in the connections team are dealing with this under complaint ref VOL013-558810607227. They have escalated this with Openreach & will update you as soon as they have more info ^ClaireC

@bt_uk Hi @bt_uk we are still waiting for a line to be installed... 3.5 months now and my mother is at breaking point and at risk. How do we get this resolved?

@GemmaEdmonds Hi Gemma I'm really sorry to see this. I will check what is happening and drop you a DM as soon as I can ^Sharon twitter.com/messages/compo…

Congratulations @KJMAYA and the rest of the @Springboard_UK So proud to be part of the team

Savoy Educational Trust are supporting Springboard to futureproof the talent pipeline for hospitality with a £1m grant towards #SpringboardTo2022! #Hospitality #Springboard #SavoyEducationalTrust #NewBlog springboard.uk.net/news/savoy-edu…

@bt_uk Come on @bt_uk this service is shocking, still no call back, no reply from #bt on #twitter she is a #vulnerable #elderly lady living alone with no #phone line for 3 months !!

@GemmaEdmonds Hi Gemma so sorry to hear this. I will ask our Day team to contact you regarding this. We will need to contact the team that are dealing. Many thanks ^Kelly W

@bt_uk Hi @bt_uk still waiting on the phone call, still no phone line... this is a #safetyissue please can someone contact me to get this resolved

@GemmaEdmonds Hi Gemma, I'm really sorry your Mum has no service. If you could DM us with her details we'll be able to check this for you. Please include her Name and Full address (including postcode). Thanks. ^JohnS twitter.com/messages/compo…

Register to watch Springboard's Virtual Awards for Excellence for free at: springboard.uk.net/awards Thursday 18th March - online networking from 6pm, event starts at 6:30pm. (After registering, you will be sent your joining link on Tuesday) #SpringboardAwards #Hospitality

@bt_uk Thank you, I have sent a DM