Generac

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Generac

@Generac

This account is dedicated to providing customer support and assistance to Generac owners.

Waukesha, WI Katılım Kasım 2009
90 Takip Edilen9.3K Takipçiler
Generac
Generac@Generac·
@78Oil73027 We're sorry to hear your generator didn't turn on during a recent outage. Our Product Assistant provides instant answers and guided flows to help you address the root cause of the issue. Check it out here: support.generac.com/s/article/Prod…
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oil man 78
oil man 78@78Oil73027·
What’s the point of having a back up generator if it doesn’t turn on when the power goes out? Do better @Generac
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Generac
Generac@Generac·
@TimTN1961 We want to help ensure you continue to have access to qualified support for your generator. You can find another authorized dealer near your zip code here: generacpwr.co/dealer-locator We appreciate you bringing this concern to our attention.
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Tim
Tim@TimTN1961·
@Generac do not purchase a Generac generator. They will not notify existing customers that they dropped a vendor from being an authorized vendor. You pay hundreds for their backed setvice and they leave you without recourse
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Generac
Generac@Generac·
@BarryBales Hi Barry, we appreciate the feedback and we're sorry to hear you're dealing with this. Feel free to give us a call at 888-436-3722. We're here to help!
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Barry Bales
Barry Bales@BarryBales·
@Generac what’s the deal with your service people? I’ve now had four different companies out to my house. All four have told me something completely different. And why is my 6 year old generator dying in the first place?
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Generac
Generac@Generac·
@kai64110 @WaterlooEnergy We're very sorry to hear about your experience! We sincerely apologize for the long wait times—our agents have been assisting a high volume of customers. You can also use our Virtual Assistant for support by visiting: solarstorage.generac.com/s/
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Seamus McClanahan/Black Irishman
Seamus McClanahan/Black Irishman@kai64110·
@WaterlooEnergy So I paid $60000 on a Generac PWRCell. Last night the power grid went down in a storm. The system did not kick in. I have been on the phone, mainly on hold, with Generac since 7:04 this morning. I have been on hold twice for more than two hours. Still no humans have answered.
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Generac
Generac@Generac·
@djfrankiebee Our Product Assistant delivers instant answers and guided flows to help you address the root cause of the issue you're experiencing. Check it out here: support.generac.com/s/article/Prod… If you require immediate assistance, our customer support team can be reached at 1-888-436-3722
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FB
FB@djfrankiebee·
@Generac need someone’s help asap Next Gen 14kW
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Generac
Generac@Generac·
@JoeT5252 We're sorry to hear about the issues you're having logging into your Mobile Link account. Our Product Assistant is available 24/7 to provide troubleshooting guidance and instant answers to common questions: support.generac.com/s/article/Prod…
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Methyl Ethyl
Methyl Ethyl@JoeT5252·
@Generac your app sucks. Fix it. Every time I try to verify my email address with the code you send there's an "error executing the workflow"
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Generac
Generac@Generac·
@JeffZellen Hey Jeff, we’re glad to hear you’re enjoying your generator, and we appreciate the feedback! We’ll make sure to pass it along to the right team.
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Jeff Zellen
Jeff Zellen@JeffZellen·
Hey @Generac, I love my gennie it’s done well by me, but I’d love it if I could have the delay timer work on a schedule. Like 0 delay during the day and 15 minutes at night. We like the delay at night (wife is a light sleeper) but the trade off during the day is inconvenient.
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Generac
Generac@Generac·
@EQuest38190 We're sorry to hear about your experience. Please contact Generac Customer Support at 888-436-3722. A representative can review your case, discuss available options, and help work toward a resolution.
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Epistemology Quest 🇺🇸
Epistemology Quest 🇺🇸@EQuest38190·
Is this how you treat a U.S. Military veteran and his family who have served this Nation, @Generac? SHAME on you, @Generac !!! This is ugly, disgusting and morally reprehensible.
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Joseph Courtemanche #freeinflorida@joecourtemanche

Happy Anniversary @generac - It's been a full year my system hasn't worked correctly Paige: Just a reminder that it's been a full year that @generac hasn't fixed my $60K solar system.  So, now I'm hitting social media and asking everyone to retweet/post this so you will respond since my most recent phone call has gone unanswered. I've even spent my own money to fix your vendor's improper electrical install, and now we're in our second hurricane season in a row with my system degraded or just plain dead. Kind of like it was the year before that, when it died the day hurricane Ian roared through after weeks of my trying to get you to fix it. Gosh, I hope you start taking this seriously, because this is my power backup when the utility goes down. With Less Than Any Respect, Joe

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Generac
Generac@Generac·
@goosegoblin17 @ecobee We're sorry to hear about your situation. To help us better understand your concerns and review your account, please contact our Support team via chat or phone and provide any relevant details. We'll be happy to take a closer look and assist further.
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✨goose critical✨
✨goose critical✨@goosegoblin17·
@ecobee allowing thermostats with a PIN to not have a hard reset button to bypass the PIN in person, and not allowing support to give emergency bypass codes, just enables domestic violence and using technology for homicide. Living this hell right now.
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Generac
Generac@Generac·
@dickson1_dee Certainly, Dee Anne. We're connecting you with our customer support team now!
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Dee Anne
Dee Anne@dickson1_dee·
@Generac I’m trying to find a adapter accessory power outlet for 2011 Nissan Murano can you help I’ve looked on line not sure what to purchase
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Generac
Generac@Generac·
@_EMarshall We're sorry to hear about the issues you're having locating replacement parts for your generator. Please send us a direct message with your generator's serial number and we can look into this!
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Earl K Marshall
Earl K Marshall@_EMarshall·
@Generac I really need assistance with my XC8000E Power Generator. Purchased new in 2019 over $3k. Just 32 running hours…. NO PARTS AVAILABLE & its predecessor is now 1/3 the price.
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Travis Chaney
Travis Chaney@SWFanMan·
@Generac how does one get into their account if you have setup 2FA without the users input? And since you gave no other option but a recovery code i don’t have and can’t get to, I am screwed…
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Generac
Generac@Generac·
@rhdingle We sincerely apologize for the negative experience you've had. Can you please send us a DM so we can look into this?
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RHD
RHD@rhdingle·
@Generac PoweCell2 installation has been horrible & customer service even worse will no longer recommend @Generac to family/friends
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Generac
Generac@Generac·
@CarrollWells10 Hi Carroll, we're sorry to hear about the issues you've experienced. Please send us a direct message. We're here to help!
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Carroll Wells
Carroll Wells@CarrollWells10·
@Generac I do not recommend generac generators! Buy another brand! Units are poor quality and customer service appears not existent!
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Generac
Generac@Generac·
@LynnRee26559742 We're sorry to hear about the issues and delay you've experienced. Feel free to send us a direct message or give us a call24/7 at 888-436-3722. We're here to help
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Lynn Reed
Lynn Reed@LynnRee26559742·
@GeneratorSwfl I cannot recommend generator supercenter in SWFL. Our generator was installed on 1/13/26 and has yet to be live. Various techs have been out to the house and do some small tweak and then it is still no live. We have called their support and get no urgency to fix.
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Generac
Generac@Generac·
@fishmonger97626 Feel free to send us a direct messages with your account email address. We're here to help.
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Fishmonger997
Fishmonger997@fishmonger97626·
@Generac Your generators work great but your Mobile Link wifi absolutely sucks. Has never worked. Hours with customer service talking to people reading from a book. Zero practical knowledge. I own two Generacs, the one with cellular Mobile Link no issues. Every other appliance in my home
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Generac
Generac@Generac·
@PizzaRollKilluh By default, the start-up delay is set to five seconds on our standby generators. If desired, a Generac certified technician can adjust the start-up delay to any time between 2 to 1,500 seconds. See here to find a service dealer near you: generacpwr.co/dealer-locator
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Phil Muhpiehole
Phil Muhpiehole@PizzaRollKilluh·
@Generac ….suggestion…an app software update that allows for a delayed start during a nite outage would be a huge help. Our power went off last nite (at midnite ) in our densely built neighborhood of 55+. We managed to wake a number of our neighbors. The outage lasted only 30 minutes. If we had a delay start in (lets say) a “nite mode”, the whole issue could have been avoided. The only item we run at nite is our freezer, and if the door stays shut, a short duration outage is no big deal. Its seems a great customer option Thoughts?
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Generac
Generac@Generac·
@littledab_doya @ecobee I’m sorry to hear about your concern. If your ecobee thermostat is offline but still powered on, it will continue to work like a normal thermostat and follow your set temperature and schedule. Please contact our ecobee Support team at ecobee.com/get-help/ if you need help.
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Dennis Bordignon
Dennis Bordignon@littledab_doya·
@ecobee We recently had a power outage. Power was restored to the furnace & stat, but not the internet. Unfortunately, this wasn’t enough! What could I have done to get it going without the interwebs? BTW, vitual or smart assistant sucks!
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Generac
Generac@Generac·
@conradpaquette We're sorry your experience was not satisfactory. Can you please send us a direct message so we can assist?
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⛳ Conrad ⛳
⛳ Conrad ⛳@conradpaquette·
@Generac bought a portable generator couple of yrs ago & it has failed me every time.
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Generac
Generac@Generac·
@BeAccountable4u We’re sorry to hear about your friend’s experience, especially with a unit not working right out of the box. Please encourage them to reach out to us directly so we can review what happened and try to help. We’re here to support you both however we can.
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Accountability Warrior 💪💥💪
Accountability Warrior 💪💥💪@BeAccountable4u·
@Generac Pretty sad that you don't have any customer service. I was going to replace my existing gen but after my friend's experience with no service after the sale right out of the box it didn't work & take it back to the store?. Used you at work a lot but no more
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Keşfet

@78Oil73027 @TimTN1961 @BarryBales @kai64110 @WaterlooEnergy @djfrankiebee @JoeT5252 @JeffZellen