GoDaddy Help

@shiragirl We're sorry you had a negative experience working with our teams. Feel free to send us a DM with more details, and we will see if we can help or pass along your feedback. ^A x.com/messages/compo…

@godaddy @godaddyhelp literally the worst customer service I’ve ever experienced. Do NOT register your domain there. Customer for over 25 years and got complete run around and waste of 3 hours of my time still with no resolution.

@cowanandrew1 Hi Andrew. Feel free to send us a DM with your customer number and order number, and we will be happy to take a look. ^A x.com/messages/compo…

@BladeoftheS 10+years @GoDaddy have been taking money out of my account for a service I no longer have or use. Tried numerous times to cancel it, can’t. Bank said they would cancel it, they haven’t. Subscriptions suck.

New York has banned abusive contracts that are difficult or impossible to cancel. Now you have to be able to cancel them with one click of a button. Everywhere needs this.

@iwebartist Hi there! If you don't see the option to start a chat, you can try a different/private browser and ensure you have not declined cookies/pop-ups for GoDaddy.com as it does affect the ability to use the chat feature. ^GCH

@GoDaddy how can I chat with support , without a chat button?

@adleajehya Hi there, Anni. You're welcome to send us a DM with more details along with your customer number, and we'd be happy to take a look. ^GCH x.com/messages/compo…

So what's with @GoDaddy charging me an excess amount? It's the weekend and banks are closed, There must be a billing issue thru them to be charged and go into debt. #Godaddy @Undeveloped

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@Artichok3Artist A "parked" page means the domain is not connected to a website; the domain will automatically be "parked" because it is not being used. If you would like us to double-check the domain, feel free to send us a DM with your customer number and the domain for review. ^A x.com/messages/compo…

Is buying the second best TLC domain of your own customer and then parking it part of your business practice? @GoDaddy This is the second occasions I have witnessed this.😤 #Domainhoarders #cybersquatting

@RobLopezPhotos I wanted to follow up, I received your DM, but I can't reply to you since you're not following. Could you follow this account and then send me another DM? ^G x.com/messages/compo…

GoDaddy’s $GDDY Treatment of Disabled Veterans. Aman, CEO of GoDaddy Could you please point me to someone who can help me?  In March of 2026, I invested $5,500.00 in GoDaddy to build a new website for me. Three days after I gave GoDaddy the money, I started passing a kidney stone.  You see, when I joined the Submarine Force, they didn’t tell me that 65% of all submariners get kidney stones due to the radiation of the missile-carrying submarine boat. So, the nice salesman who sold me the service said they would have the site up and running within a month.  But as I said, a few days after paying, I went into the Hospital for 5 weeks. During that time, I received a call asking me to schedule a meeting with one of your web service builders here in Tempe, Arizona, to discuss my website. But I told them I was in the Hospital and would contact them after I got out. So, several days after I got out, I called them to check on the status of the website build-out. They transferred me to someone in the Philippines.  When I placed the build-out order, I asked that someone local be assigned, not overseas. So when the person in the Philippines answered the phone, she told me that my build-out was canceled because I didn’t respond in 30 days.  I told her that I was in the Hospital during that time. She said there was nothing she could do. So, I told her Fine!  Please return my $5,500.00.  She said I would have to speak with a Customer Satisfaction Manager, who called me the next day to inform me that I was past the 30-day window and that I would not be receiving a refund. Okay, let’s get started.  I told him that I would be in Seattle at the end of May and that I would contact them after I got back the first week of June. I placed the order in late March, and by then it had been two months. I waited for them to call about the website, but I haven’t heard from them. I contacted them multiple times on their personal cell phone, but they didn’t respond. Finally, I spent 3 hours yesterday (7/7/2026) trying to get my money back.  Now it’s been 4 months, and still no website. So today I got a call from another Customer Satisfaction Manager who told me he couldn’t issue a refund and that I would have to continue with the build-out. REALLY! I told him I was done and I wanted my money back. I have been a GoDaddy customer (No. XXXXX535) for 27 years.  And I told him I was disappointed. He said...Unfortunately, I still can’t issue a refund. So, I asked who his boss was, and he said...Nick O. I asked for his last name, and he said....I can’t give that to you.  So, I said...Fine, I will contact your CEO! Please send me someone who can help me get my money back. Thank you for your time in this matter. Rob Lopez Pass the Puck, Inc. @realDonaldTrump

@RobLopezPhotos Thanks for reaching out. I'd be happy to review this with you. Could you send me a DM with more details? ^G x.com/messages/compo…

@VeronicaGlamis Well that’s unexpected motivation to build a website! If it helps clarify, it’s likely that your card provider is enrolled in the card updater program. You can find some details on that here: godaddy.com/help/about-cre…. All the best, Veronica! ^GCH

@GoDaddy updated my expired CreditCard w/o any help from me. I didn't want to renew. However it has renewed my Domain name, maximum security and website. Its too hot to have to go through the palaver of reversing it so I guess I shall have to build that website after all!

@AitkenResearch Well, that's not an experience we want you to have. Can you shoot us a DM with your customer number and the date of that interaction? We'd also love to dig into this email issue with you and see if we can get it sorted out. x.com/messages/compo…

Aitken AI: This @GoDaddy company is the biggest piece of S—- customer service I’ve never seen a company that asks you to pay to paint their fence, Then I can’t get to a supervisor. There’s a problem with an email that I didn’t cause.

@Don_Jalbert Please send us a DM with your customer number and we'll be happy to check the status. Thank you. ^M

@GoDaddy @GoDaddyHelp I have been in a Chat window for almost an hour trying to make sure my GoDaddy account is closed.

Has anyone deleted their @GoDaddy account before?

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@EnriqueFrancia ¿Ya lograste comunicarte por teléfono o sigues teniendo problemas? Si todavía necesitas ayuda, mándanos los detalles de tu situación y tu número de cliente por mensaje directo. Con gusto te ayudamos con lo que necesites. ^L x.com/messages/compo…

@GoDaddyHelp hola. Estoy intentando llamar a su número en México (5588773680) pero no contestan o dice que las líneas están ocupadas.

@rajesh_adk7 Hi there. Feel free to send us a DM with more details, and we will see if we can help. ^A x.com/messages/compo…

Very disappointed with @GoDaddy support. My domain is blocked due to a WHOIS/KYC verification error even after completing DigiLocker & Aadhaar verification. Multiple support chats, same questions, no resolution. Please escalate this issue. #GoDaddy #CustomerSupport #Domain #KYC

@nonlinear_james Hi there. Feel free to send us a DM with more details along with your customer number for review. ^A x.com/messages/compo…

.@GoDaddyHelp @GoDaddy chat support are some of the most incompetent people I have ever met. Like they can't even follow an email instruction from their own refund department.

@rupal_hs Hi! I just replied to your DM. ^L

@GoDaddy hi, why support chat is not available on your Indian website? where can i chat with your support agent?

@sdalone786 If there's anything I can help out with, please feel free to send me a DM with more details. ^G x.com/messages/compo…

What a worst service i have got from the Godaddy I have purchased the Domain i have a recipt and its purchased and now from 10 days domain is not visible Without prior information the shared my domain to another client #fraud #cheating @sh0kunin @GoDaddy

@AdViaMarketing Thanks for reaching out. You can manage your auto-renew settings using the steps in this article. ^G godaddy.com/help/turn-off-… x.com/messages/compo…

Hey @GoDaddy @GoDaddyHelp Can someone in your company point to where i can cancel my Auto-renew settings for this domain? Especially Godaddy videos that show old layout. Clients shouldn't be looking for this feature for 2 hrs. Help?😬😬

@Optizent We understand that the hold times may be longer than expected. Our support teams are trying to get to everyone as quickly as possible. If you have a general question, we may be able to help in a DM. Keep in mind our support teams are available 24/7 by phone and chat. ^A x.com/messages/compo…

@GoDaddy do you think this is reasonable to ask customers to wait 120 mins on the chat? Thank you for chatting with GoDaddy. We're experiencing higher than normal volumes. Hang in there. Your estimated wait time is 120 minutes.

@devamoorthyoffi A ticket has been created, and you should hear from our ATS team within 48 hours. ^A

@GoDaddy @GoDaddyHelp @DNAcademy Please let me know if you require any additional information, such as the payment receipt or transaction details. I would appreciate your prompt assistance, as this issue is affecting the availability of my website. Thank you. Kind regards, Deva Moorthy