@SunwingVacay DM sent! First communication with Sunwing. This is 15 days!!after my scheduled day home. Interesting what a little public accountability does. No one else in my group has been contacted
@Gobeil81 Hi Patrick, we're sorry that you've been waiting so long to get back home. We hope you are now though. Please DM us your booking info and let us have a look at how we can assist you. Regards, MN
@SunwingVacay This is not true and a lie we had to find our own way home, pay for our own food and hotels. And also find medication both in Mexico and Canada for people in our group…. Oh and still no communication with Sunwing if anyone talks to them, tell them we are home now !
Our teams have worked around the clock to return customers home, while providing those in destination with hotel rooms, food, beverages & airport transfers, regardless of the reason for the delay.
This is really happening. @SunwingVacay didn’t expect us!! They had 19 seats home from #yyc to #yqr tomorrow morning. Glad the 10 YYC passengers made it to their home city while the 100+ Sk residents sit in the customs baggage area #sunwingairlines
@kbeskal@fricock@SunwingVacay@PremierScottMoe@CTVNews@CBC Hope you make it home we were also on the flight trying to “hustle” a one way rental car to get home there are 11 of us. Sunwing didn’t show up this morning and “Cat” our Swiss rep said didn’t know about it this am and now ended communication. #sunwing#scottmoe
@fricock@SunwingVacay@PremierScottMoe@CTVNews@CBC My family was 4 of these 100+ that Sunwing just dumped at YYC in the middle of the night. Having lost any faith in Sunwing, we paid out of pocket for a WestJet flight this morning. Also worth noting the cost of the WestJet flight was very high, in my opinion. Possibly gouging
Due to weather-related flight cancellations and delays from Western Canada, we continue to experience delays for a number of northbound return flights.
@PremierScottMoe We were “emergency” returned to Calgary on a flight they did not know there were any Sask residents on turns out there were 136 Sunwing locked their door in Calgary and refused to talk to us. Stuck here no way home trying to rent vehicles #sunwing to ad context were to be home 23