Jessica Gorey

You have to love that after 31 days of missing luggage and social media posts @AirCanada finally sent me a DM asking for info, just for them to ghost me after I provided what they needed. Don't get your customers' hopes up by DMing them just to never reply again!

31 days and counting without my luggage or any update on it's location! What's the point of a barcode on a luggage tag if you don't scan the bags and use the resources at your disposal?!?! @AirCanada

@BoFleuve @AClostmyluggage @AirCanada @OmarAlghabra @CTVToronto @globalnews @CP24 @TorontoStar @nationalpost @CTA_gc How have they not contracted a 3rd party company to help them clean this mess up! At this point I'd be happy with a social movement where people just show up and start texting people if they see contact info on the outside of the bag!

@lovablebecs @AClostmyluggage @AirCanada My husband and I were going to but we were told by customer service that they are no longer allowing customers to look for their own bags. I don't know if that's true though.

Is anyone planning on flying to Toronto to look for their bag? @AClostmyluggage @AirCanada

@united @BritterrC @AirCanada hasn't responded to tweets and DM's every day since June 29th about my luggage they lost! They aren't going to make things right for this customer either. @united I'd reconsider your partnership with @AirCanada

@BritterrC You're welcome. If you haven't done so already, we encourage you to try sending them a DM directly. ^AN

We're pleased to expand our relationship with @united to bring more flight options to customers, improve schedule coordination and offer shared reward benefits between the Aeroplan and MileagePlus loyalty programs. More: media.aircanada.com/2022-07-22-Air…

@AirCanada @united Maybe you should reunite people with their lost luggage before you make deals to fly more passengers and lose their luggage too! Mine has been gone since June 29th! @AirCanada you have given no help! I want my luggage back!

@AirCanada I flew to Munich on June 29th and you lost my luggage! It's been almost a month with no word on my luggage, no help from you and world tracker not updating! I need a representative to respond!! This is ridiculous!

Travel Alert – July 26 & 27: Frankfurt (FRA) and Munich (MUC). Details, Flight Status & rebook online. Change fees waived: bit.ly/2vX59m9

@AirCanada 28 days without my luggage and no help from you! World tracker hasn't updated. Customer service phone lines place you on hold for hours just to say to check the tracker! I need a response from you!

Avis aux voyageurs – 25 juillet: Edmonton (YEG), Boston (BOS) et New York (LGA & EWR). Infos, état des vols, modifications de réservations sans frais: bit.ly/2w6D3F4

@OceanicAir_815_ I'm not confident in waiting past 23 days. I also know they sell bags that are unclaimed after a certain time. And with them continuing to let people fly and continuing to lose more bags, the problem is getting worse, not better.

@GoreyJessica If they tell you to wait, that’s all you can do. They are slowly digging their way out of the piles of baggage. WorldTracer will update once your bag is dug out of a pile & scanned. It’s a tedious process but it does work eventually.

@AClostmyluggage my luggage has been gone for 21 days now and I can't get any help. No one responds to e mails and after hours on hold all they tell you to do is wait. What do I do?!? I don't care about getting paid, I want my stuff back!

@LAlmaawiy @AirCanada Pearson's needs to step in, they keep telling me to work with the airline but they are the ones who are allowing the airline to continue to operate out of their port. They need to get involved.

@GoreyJessica @AirCanada Yes tbh I figured they wouldn’t reply to me. I’m definitely still going to file a report in both US and Canada. Good luck to you !!

Will be reporting @AirCanada to the US department of Transportation and and Canadian Transportation Agency for losing my bag. My bag has been lost since June 22 2022, when you call them they either take 3 hours to pick up or when they do they hang up on your face !!!

@TorontoPearson It's been 23 days of waiting on hold for hours on end just for @aircanada to either disconnect or ignore you. My bags are at Pearson's and I'm in Cleveland Ohio, there has to be a way. You guys let air Canada fly out of your port, you need to step in.

@GoreyJessica Hello There. We empathize with your situation. Unfortunately, only the Airline you flew with can help you solve your baggage issues.

@TorontoPearson please help, @AirCanada won't help me find my lost luggage at Pearson! It has been 23 days now, world tracker isn't updating, no returned calls

@AirCanada @LAlmaawiy Don't expect a response. They asked me to send a DM, that was days ago and they never actually started working with me on the issue. Make your reports to the department of transportation, that's what I will be doing. Bag lost since June 29th.

@LAlmaawiy Hi Latifa, please DM us the incident report number and the last name associated so we may better advise. /Ordell

@AirCanada 23 days now without my luggage. World tracker isn't updating. Waiting on hold for hours with customer service just for them to tell me nothing. Voice mails are never returned. This is appalling what you are doing. You need to make this right!

@AirCanada How about you focus on reforming your baggage handling. 21 days now without my luggage and no help given! World tracker not updating. Each customer service rep just passing me off to the next on a wild goose chase. I want my luggage back!

We are proud to support the early adoption of direct air capture and sequestration as we and the aviation industry move forward on the path to decarbonization. This technology is one of the many important levers needed to decarbonize the aviation industry.

@AirCanada it's now been 20 days that my luggage is lost, no update on the world tracker. Customer service numbers are no help, emails are never replied to. Customer service agents suggest Twitter, but I have no response here either. I just want help getting my own items back!

@AirCanada I'm at day 17 without my bag, and with zero help from you! World tracker still doesn't show my bag, customer service is impossible! I need my own property back!

@billphils @AirCanada I also would love to know why I'm not authorized to call a customer service number when I was able to call yesterday! This is getting out of hand! I didn't think this situation could get worse.

Day 37 of Air Canada not reimbursing us or finding our luggage. One email response is all we’ve gotten. It’s akin to stealing and a violation of standard airline policy of reimbursement after 21 days! #AirCanada #baggagethieves #avoidAirCanada