Hayley Sutherland

Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂 #verintengage25

In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections

@Verint explains how its open platform & pre-trained models/bots will help organizations leverage new #innovations in #GenerativeAI - now and down the road #AI #ConversationalAI #bots #verintanalystdays

@Verint showing how AI is infused throughout the #contactcenter lifecycle #AI #ConversationalAI #verintanalystdays

Another beautiful day in Paradise Valley! @Verint #verintanalystday

Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right?

According to @Genesys, good #conversational #AI improves #agent #productivity by 14%!

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI” @Genesys #conversationalAI #artificialintelligence #GenerativeA

(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)

@verint on the importance of #knowledge for #CX #engage23

.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw

@Verint bringing #insights delivery & #knowledge discovery in a #conversational / natural language interface with Dora, its new “data insight bot” #engage23 #nlp #search #knowledgediscovery #chatgpt #chatbots #bots #ai #ArtificialIntelligence #conversationalAI #LLMs

David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #engage23

Per @Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs” #engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots

@nvidia has released guardrails for its #LLM, NeMo, to help prevent hallucination: blogs.nvidia.com/blog/2023/04/2…

for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to…

My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023

Great insights from @DanVesset on enterprise #data challenges today @idc #idcdirections