Heads Up For Tails

@manishasinghal @rpramodhkumar I get your frustration; sorry it feels that way. We own this and are escalating now for you and your pet. We'll fix it fast.

@rpramodhkumar @HUFT_India Ohh! They do not care and they behave as if they are obliging us !

@HUFT_India What is wrong with your customer service team ? Ordered some biscuits on 18 April Today is 27 april and no sign of them Previous order refund was also delayed by weeks .. Are you shutting your business down ?.

@manishasinghal @rpramodhkumar We're deeply sorry for the inconvenience this has caused you and your beloved pet; no one deserves that kind of worry when it comes to their furry friend's care. We'll dig into the root cause right away, fix it promptly, and ensure it doesn't happen again.

@manishasinghal @rpramodhkumar Thank you for bringing this to our attention Manisha we truly appreciate your patience as we take full ownership of this issue and escalate it directly to the store for a thorough investigation.

@manishasinghal @rpramodhkumar Sorry to hear this, Manisha that’s not the experience we aim to provide. Your feedback on service and staff behavior is being taken seriously. We truly value you and your pet, and we’d appreciate a chance to make this right.

@HUFT_India @rpramodhkumar Thanks but no thanks - won’t be sending my pet for grooming at HUFT ever - and please teach your managers to be a little polite, doesn’t hurt anyone and if the expansion and celebrity endorsement is done enough, pl pay attention to service!

@rpramodhkumar @manishasinghal Thank you for flagging this, and we appreciate your patience while we make this right.

@manishasinghal @HUFT_India Finally after spending some time on WhatsApp chat and a few phonecalls They arranged my order delivered via Porter all the way from Bhiwandi by bike Interesting to note the stock is of 2025 September & November respectively

@rpramodhkumar @manishasinghal Hi @rpramodhkumar, we’re really sorry to read about your experience this is not the standard we aim to deliver.A refund of ₹800 should never require multiple escalations, and we understand how frustrating this must feel.

@EchoSixMD We’d like to fix this right away. Please share your order details at hello@headsupfortails.com so we can investigate what went wrong with our logistics and customer support teams. We understand your frustration and would appreciate one chance to make this right.

@HUFT_India your customer care and logistics team needs to pull up its socks. It’s the second time that you have shipped my online order to a wrong pincode. This, after an assurance last time that the issues has been cleared. Additionally, the customer care refused to even acknowledge the issue. I have already ordered a replacement from @Supertails_IND and I am not coming back to you. You can keep the order. By the way, your app experience is also subpar (my online orders don’t show up)!!

@EchoSixMD Hi, this is really not the experience we want you to have, and we’re sorry for the repeated inconvenience. Shipping to the wrong pincode twice is unacceptable, especially after a prior assurance.

@06halcyon Hi Surabhi, we are sorry that you faced this issue with the toy. Please share the order details at hello@headsupfortails.com so that we can look into it & assist you in the best possible way.

@HUFT_India Used to love HUFT for their solid-quality toys. Opened a new one today, ready to throw it for my dog, and it was already in two pieces before my dog even touched it. Is this the quality of your products now?

@RacesWorktop0l Hi, we’re really sorry to hear about your experience and understand your concern, could you please confirm if the order has been returned? If not, kindly share your Order ID in DM so we can look into this on priority and assist you further.

Hi all, Recently I have made an purchase on @HUFT_India .. I have a very poor customer experience from them.. I ordered a medically prescribed food for my cat. They send the product near expiry.. It is been a week I am struggling with them for return. I will share the timeline.

@zoeysoe We’re really sorry to hear this. We completely understand how disappointing this must be for you. We request you to please share your order details with us at hello@headsupfortails.com so we can assist you further.

@HUFT_India Why promise delivery and can’t fulfil? Placed order Sunday, Feb 22, delivery was promised Monday, Feb 23 but never came. Your app says can’t cancel the order, why? Holding customer to ransom? Very unethical. Even called customer care and Radica keeps making excuses.

@kumard1958 Hello! We apologize for the delay in the delivery of your order. Please share your order ID with us. Our team will promptly reach out to you with an update.

@huftindia today unable to call cheater company customer care as intensely they are not pickup my phone

@PanditRachit Hello Rachit! We’re truly heartbroken to hear this.🧡 Please share your registered mobile number so we can immediately escalate this to our senior spa team. We’re investigating this on priority and will get back to you as soon as possible.

@SandeepShastri2 Hello Mr. Shastri, We are truly sorry for the delay. Please be assured that our team is closely following up with our logistics partner to arrange your delivery at the earliest. We’ll keep you updated until it reaches you.

@BhatiaNini We are sorry to hear about the issue with the Harness and the inconvenience caused. To help us resolve this, please email your invoice or registered mobile number to hello@headsupfortails.com. Our team will review the concern on priority and get back to you as soon as possible.

@huftindia bought a dash dog neon harness for 1600 whose buckle broke in two weeks. Huft galleria store refused to repair or exchange - the buckle quality is so cheap . If you re building such a huge brand - look into the quality

@ash_misra @BlueDartCares Hello! We sincerely apologize for the delay. Please be assured that we are actively coordinating with the Bluedart team to expedite the delivery of your order and will update you shortly.

@huftindia @BlueDartCares extremely disappointed with your delivery. Order (ID HUFTEP25260263314) and AWB (90215087023) shows no sign of progress. Not first time when app-based order delivery is delayed. Will look for other channels now. Enough!!

@aarushi_prasad Hello! We are truly sorry to hear about your doggo’s experience at our Gurgaon spa. Your pet’s well-being means everything to us. Please DM us your registered mobile number so we can investigate this on priority and get back to you with an update. Sending love & healing vibes. 🐾

@huftindia I took my dog to your branch in Gurgaon 65th avenue. The poor grooming has left my dog in a painful state, unable to sit properly due to the discomfort. This was pure negligence and incompetence on the part of your staff (Jojo). @consumercourtin @animalwelfareb1

@IamSaketKumar Hello Saket, Hope you are doing well. As per the update from our logistics partner, your order has been successfully delivered. We have also shared stern feedback with them to help prevent such instances in the future.🐾

@huftindia Order ID HUFTEP2526D253533 placed on 9-Aug-25, delivery promised by 11-Aug-25. Still not delivered even after multiple follow-ups. This is unacceptable—please resolve urgently. #Escalation

@IamSaketKumar Hello! We sincerely apologize for the delay in your delivery. Please allow us 24 hours to get this resolved. Our team is prioritizing your order and will keep you updated.

@gauravs911 Hello! We’re sorry to hear about your experience. HUFT Raincoats are crafted from high-quality, 100% waterproof fabric to keep pets dry, so water passing through is highly unlikely. Please DM us your registered mobile number so we can investigate this with our team and assist you

@huftindia I’m extremely disappointed with the poor quality of the raincoat I purchased for my dog from your store in thane. Within just 15 minutes of a walk, water passes through the material, leaving my pet completely wet. For the price paid, this is highly unacceptable.