Jay

@AmazonHelp Phone won’t connect and when it does connect I get put on hold and then the phone disconnects. Last week the staff were also very rude when I tried to explain my situation. I need this sorting today please 🙏🏼

@Hart9x Sorry for the inconvenience. Can you please tell us what issues you're experiencing when you try to call us? -Robin

@AmazonUK @amazon Your disgraceful customer service continues. Over a week now and still no successful contact made or positive outcomes. Your chat doesn’t work and your call back feature doesn’t work. I want my money back!

@AmazonHelp Already done this. Still nothing.

@Hart9x Thanks for this information. Please reach out to us again by visiting this link: amzn.to/UKSkipLogin and selecting the option 'My password is not working'. A phone number will then be listed for you to call. -Christie

@AmazonUK @amazon with the absolute worst customer service ever. 3 days. Multiple calls. Account locked and money taken. Still nowhere near a solution. Disgusting service.

@AmazonHelp Nope doesn’t help. Tried all of this. I was speaking to a specialist over the phone to confirm 3 items I’ve ordered over the past 12 months. The call cut off and now it’s even harder to connect to anyone.

Hello! Thanks for contacting us. We're so sorry to hear you're experiencing this issue with your account. We recommend viewing your email for a message from our Account Specialists regarding the current status of your account. Please also check your junk/spam folder. We also recommend attempting the steps here: amzn.to/47vXc5l, as they can assist in regaining access to your account. We hope this helps out! -Taylor