Headout

@pancholirahul09 Hey @pancholirahul09 , truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need, just reply to our email. We’re here for you! 💜 - Shruti, Headout

@headout Waiting from last 20 days for the full refund of my Dubai Marina Cruise amount. Unfortunately, the cruise did not sail into the ocean due to government restrictions on 1st March 2026. Additionally event partner is ready to process my complete refund. Please expedite.

Hey @NicolasBzf, Thank you for your patience while I looked into this for you. I’ve successfully located your booking ID and am here to help! I’d love to continue this conversation over DM to ensure your privacy and security. I look forward to resolving this for your ASAP! 💜 - Devshree

@Headout @Trenord Still waiting for a refund for a Malpensa Express ticket cancelled due to strike. All documents submitted twice. No resolution so far. Can someone please take ownership of this?

P.S. If you want to do your life’s best work, we’re hiring: headout.com/careers/. 😉

Still a Great Place to Work®, now in more places than one. We're certified again in India, and for the first time in Germany and the UK. 💜

@uday98862 @StageEntertain Hey @uday98862 , sorry again for the trouble 😞 Could you drop your booking ID here on the thread? Once we have it, we’ll look into this and get back to you via email. Thanks for bearing with us! 💜 - Avi | Team Headout

@headout @StageEntertain Where is the refund on the bookings made through your app .. there is no response from your agents

🎭 Madrid's stage is going global. We're thrilled to deepen our partnership with Stage Entertainment Spain (@StageEntertain). A new direct integration makes it seamless to discover & book Spanish-language adaptations of blockbusters like The Lion King & Cinderella on Headout.

@Minal2427 @Minal2427 I understand your concern. To further escalate this issue, we kindly request that you share proof of the flight cancellation. Once we receive the document, we will review the details and provide you with an update. Best, Avi | Team Headout

Hello @headout , I have reached out regarding my booking cancellation and redundant, but have not received any response on email or Twitter so far. I would appreciate your assistance in reviewing my request. Booking reference: 29179949 and 29179950

@headout Need urgent help with our booking for Burj Khalifa and Museum of Future. Unable to reach support. Due to security concerns in the Gulf, my family with a child cannot travel. Hence we request a cancellation of the booking. Please assist with cancellation and refund.

Hi @Prashantv1ml , Thanks for your patience, and I’m sorry this has taken longer than expected. I’ve checked your bookings and can confirm that 29775707, 29871464, and 29781200 have now been fully refunded. You should receive the confirmation emails shortly if you haven’t already. For the remaining bookings, we’re still coordinating with the local partner, as these need their approval before refunds can be processed. Given the current situation and the number of affected reservations, it has been a bit more complex than usual. Please be assured that I’m personally following up on this, and I’ll get back to you with a clear update by 18 March. Thank you again for bearing with us while we work to resolve this. 💜 -Samson,Headout.

Hi @Headout, Just a reminder regarding my pending refund. Your team had mentioned that the refund would be processed by 13th March. Could you please share an update on the status? Booking IDs: 29781200, 29781201, 29871464, 29871465, 29775707, 29776146, 29776261. Looking forward to your response.

@JeevanVemuri @makemytrip @mofauae @DubaiDET @DXBMediaOffice @IndembAbuDhabi Hey @JeevanVemuri, truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need, just drop us a DM, we’re here for you! 💜 - Shruti, Headout

@MakeMyTrip @headout @MoFAUAE @DubaiDET @DXBMediaOffice @IndembAbuDhabi Requesting urgent assistance. Due to the war situation, our flights were cancelled, making it impossible for us to travel even though the UAE visa was already issued.

Hey @JeevanVemuri , Thank you for reaching out. We’re currently reviewing the details of your request. Our team is looking into this, and we’ll get back to you with an update within the next 24 hours. We sincerely apologise for the inconvenience caused and appreciate your patience while we check this for you. - Shruti, Headout

Hi Ratnakar, Apologies for the delay here. I’ve checked your request and can confirm that we’ve initiated the process to move the credits to the correct email address. This change is currently in progress, and you’ll receive an update via email within the next 48 hours once it’s completed. Thanks for your patience while we get this sorted for you. 💜 - Samson,Headout.

@headout My email was entered incorrectly during booking and the credits were sent to that email which I cannot access. Please move the credits to my correct email. Wrong email: Ratnakar@gmail.com Correct email: ratnakar.pandey94@gmail.com Booking ID: 30011101

Hey @ratnakar94, so sorry your plans got disrupted 😞 We’ve now processed your full refund in the form of Headout Credits and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 💜 Best, Avi | Team Headout

@headout My Dubai trip is disrupted due to an ongoing war in the middle East. I am unable to reach dubai. So I have requested cancellation for my burj khalifa ticket with booking Id 30011101 through email but have not received any response. Kindly review my request and process.

@IndrajitKulkar2 @dtcm @cobone @dubai @DXBMediaOffice @DubaiPressClub @DesaiShambhuraj @gssjodhpur @Everyone Hey @IndrajitKulkar2, truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need, just drop us a DM , we’re here for you! 💜 - Shruti, Headout

Requesting @DubaiTourism @DTCM @Cobone @Headout @dubai @DXBMediaOffice @DubaiPressClub @DesaiShambhuraj @gssjodhpur @everyone to please review this case and help resolve this issue fairly for affected tourists. #Dubai #Tourism #CustomerSupport #Travel

We planned our Dubai trip from 27 Feb – 5 March, but during our stay the war situation caused several tourist attractions to close. We had pre-booked tickets through Cobone and Headout, but could not visit the attractions due to these closures.

Hey Pralabh! Thank you for your patience while I looked into this for you. I’ve successfully located your booking ID and am here to help! I’d love to continue this conversation over DM to ensure your privacy and security. I look forward to resolving this for your ASAP! 💜 Best, Lamar

@HeadoutHelp @headout Is this your official handle from which reply has come?

@headout Please issue full refund regarding booking id 30200327. I have shared requested documents over mail.

@Prashantv1ml @varunkhona @paragjain05 Hi @Prashantv1ml , we’ve connected with you over DM to look into this in detail. Please check your messages and I’ll assist you there. 💜 - Samson, Headout.

@Headout My UAE trip has been cancelled due to the ongoing flight disruptions. I have already shared proofs yet my refund request remains unresolved. Affected Booking IDs: 29781200, 29781201, 29871464, 29871465, 29775707, 29776146, 29776261. cc: @varunkhona @paragjain05 #Headout

@shrey1209 @HeadoutApp Hey @shrey1209 , truly sorry about this experience 😞 We’ve now processed your full refund as an exception and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 📷 - Best, Samson | Team Headout

@headout Terrible customer support from @Headoutapp! 🚫 Booked Auraskypool tickets, but my flight was cancelled due to UAE airspace closure. Reached out multiple times to cancel and get a full refund—zero replies! This is unacceptable. @Headoutapp, where’s my refund?

@azzharshaikh @visitdubai @dubaided Hey @azzharshaikh , truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 💜 - Best, Avi | Team Headout

@Headout My flight was cancelled due to the war, so I couldn’t visit the attractions I booked (Booking IDs: 29911452, 9984793, 29987930, 29985593). Kindly assist with canceling and refunding. @VisitDubai @DubaiDED, please help ensure consumer protection. Thank you.

Hey @kdevika, sorry to hear that 😕 Could you please DM x.com/messages/compo… us your booking name, email, and reservation ID so we can assist you? Also, share the flight cancellation document so we can raise this with the relevant team. We’ll look into it right away. 💜 Best, Avi | Team Headout

@headout considering the ongoing war and travel plans to dubai during Mar 2nd wk as flights stand cancel. On humanitarian grounds let me know if we can cancel all our attraction bookings and claim a full refund. It's a sincere request as the amt spent on bulk booking isn't small

Hi @SwetaAgrwal , a full refund has already been processed for your booking. The email with the lesser amount is only reflecting part of the combo booking and does not reflect the final outcome. All the complete details of the refund have been shared with you via DM and email. Please take a moment to check them, and feel free to reply there if you need any further clarification. -Samson,Headout.

@headout You guys have sent an email for refund processing of 20% of amount paid. You mentioned that full refund will be processed. Please clarify

@headout We were travelling to Dubai and have booked tickets on your app.But now travel is not possible considering the ongoing situation.We are trying to cancel the booking on app,but its appearing as non cancellable.How to we cancel and get money back

@pa1arora Hey @pa1arora , truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM , we’re here for you! 💜 - Avi | Team Headout

You Guys are very Irresponsive even amid Situations Going on in Dubai My bhurj tickets were wasted as it was evacuated and I mailed 6-7 times regarding this but no response from your Team! @headout

@SwetaAgrwal Hey @SwetaAgrwal, Apologies for the delay, I’ve just sent you a DM so we can take this forward. Please check your inbox and reply there, and I’ll help you right away. 💜 - Samson, Headout.

@headout Anyway here are the booking ids 1. 29705787 2. 29705788 3. 30120005 4. 30120006 5. 30128909