Headout

@TravellerPratik Hi @TravellerPratik, Thanks for flagging this. The Instagram page is indeed ours and not a fraudulent account. Apologies for the delay in getting back to you—our team has been informed and will reach out to you shortly to assist further. - Shruti, Headout

@headout Please reply at least. It's a shame that you don't reply on any platform. Thus, people may face scams. Should everyone stop using the app for booking? #travel #india

More about the space: headout.studio/welcome-to-hea… Join us: headout.com/careers/

Opening doors to Headout’s new BLR HQ: the Museum of the World. A space inspired by the world we build for. We made it with love. Come along, we're hiring.

Opening doors to @headout's new HQ in BLR. A space we imagined as a Museum of the World, designed as an ode to the big, beautiful world around us. We made it with love, and there’s room for many more. We’re hiring across roles. Come build with us.

Hey @TexasCritic, I'm really sorry to hear about your experience. 😔 I’d love to help sort this out ASAP. Could you try sending us a DM with your booking email, and reservation number so I can look into this for you? If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch. Thanks so much for your patience.💜 - Devshree 🔗 DM us here: x.com/messages/compo…

Beware of @headout in the UK it is a dishonest business that will charge you for services it can't provide after taking your money. Bought a ticket for the train but it was accepted by service provider and no refund from #Headout

@raghavrastogi91 Hey @raghavrastogi91 , sorry your visit didn’t go smoothly 😞 We’re working with our partner to get clarity, please allow us 24-48 hrs for a proper update. Thanks so much for your patience 💜 – Samson,Headout.

@headout you booked and confirmed our tour and then we find out it’s cancelled when we go to the local tour office. Please help.

@ganesh4195 @varunkhona Hey @ganesh4195, truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 💜 - Shruti

@varunkhona @headout Booking ID: 31120209 April 22, 2026 Time: 08:00 PM Booked for Dubai dinner cruise with hotel pickup option on @headout But no one came for pickup I was waiting at hotel from 7 pm I want full refund

Hey @ganesh4195 , I'm really sorry to hear about your experience. 😔 I’d love to help sort this out ASAP. Could you try sending us a DM with your booking email and reservation number so I can look into this for you? If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch. Thanks so much for your patience 💜 - Devshree 🔗 DM us here: x.com/messages/compo…

@headout Booked dhowcruise dinner In Dubai through Headout No info or message about pickup and finally no one came from pickup Money wasted and Worst experience Should have booked with @KlookTravel #headout #klook

Hey @FinkNicolas2, I'm very sorry for the experience you've had with us. 😕 I’d love to help resolve this for you as quickly as possible. Could you please DM us with the email address used to make the booking, and your reservation number, so that I can locate your booking? If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch. Thanks so much for your patience 💜 - Devshree 🔗 DM us here: x.com/messages/compo…

@headout scammers

Work met real life for a bit. 💜 Postcards from Homies Day at the HQ. P.S. We’re hiring. Link in the thread!

Hey @Dagaror I'm very sorry for the experience you've had with us. 😕 I’d love to help resolve this for you as quickly as possible. Could you please DM us with the email address and name used to make the booking and your reservation number, so that I can locate your booking? As soon as I have this, I’ll work on getting this sorted for you. Thank you for your patience! 💜 - Aarshita | Team Headout

Cuidado con @headout tienen una pésima atención al cliente. Me cancelaron una excursión hace más de una semana y no me han devuelto el dinero. Solo atienden bots por chat y correo, desesperante.

Hey @NiallBurns We are sorry to hear that you haven't yet received the refund 😞. A full refund has already been processed to your card on the 6th of April, 2026. We have sent you an email with more information about your refund. If you have any questions, just reply to our email and we’ll take care of it! 💜 - Aarshita | Team Headout

@headout I've been trying to get a refund on tour you cancelled since 13th March, ID 29570305, no response to emails, please advise urgently

Hey @FinkNicolas2 I'm very sorry for the experience you've had with us.😕 I’d love to help resolve this for you as quickly as possible. Could you please DM us with the email address and name used to make the booking and your reservation number, along with the issue you faced so that I can locate your booking? As soon as I have this, I’ll work on getting this sorted for you. Thank you for your patience! 💜 Best, Aarshita | Team Headout

@headout Scammers

Still a Great Place to Work®, now in more places than one. We're certified again in India, and for the first time in Germany and the UK. 💜

Hey @thesetsjammu I’m so sorry for the delay in getting back to you. Our team is still investigating the issue with the cancellation, and we’ll have an update for you within 24-48 hours. Please rest assured that I’m personally following up with the team, and will update you within the next 24-48 hours. Thank you for your patience. - Aarshita | Team Headout

@headout I have seen this message 2-3 times previously also. What kind of support team is

@headout you've the worst and non technical staff. After email or raising queries again and again, no resolution has been done. I'm looking to cancel my euro rail pass. Earlier it was told, it's already activated which wasn't the case. Now, I've to message again and again.

@s_to11 Hey @s_to11, Yay! We've successfully resolved your query. 🙌 If you have any questions or concerns, reply to our email, and I’ll take care of it. Have a great day! 💜 - Shruti, Headout

@headout @headout Thanks Shruti — I've already replied to your email with all supporting documents including the flight cancellation screenshot and MMT invoice. 48 hours noted — that means by Apr 12. Looking forward to your update!

@Headout despite repeated email reminders, no response on my overdue Dubai refund requests: 30177865 – Burj Khalifa At The Top – 25 May 2026 30177866 – Dubai Aquarium – 25 May 2026 Also awaiting updates within deadline on 30227507, 30227793 & 30227608. All unused tickets. @agoda and @klook have already refunded on force majeure grounds. Please respond urgently. 🙏

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@ekoalfa Hey @ekoalfa, truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need, just drop us a DM, we’re here for you! 💜 - Shruti

@headout hello fraudsters why acting like normal ticket provider you are real scammers

Hi there, Thanks for your patience while we checked this. It looks like your transactions were temporarily blocked by our fraud prevention system, which can sometimes happen if multiple attempts are made in a short time. This is just a security measure to keep your payments safe. Everything has been cleared now, so you should be able to complete your booking without any issues. Please try again and let us know if you still face any trouble—we’re here to help. - Devshree

@headout @KlookTravel @bookingcom Any update ?

I can’t complete any bookings because the payment keeps failing. I’m also not able to use my credits. My colleagues who are traveling with me are facing the same issue. Seems like they have blocked our accounts. @headout app, worst customer experience, won’t recommend anyone.

@shetadala Hey @shetadala, I’ve just sent you a DM - please check and reply there, and I’ll help you with this. Thanks! - Samson

@headout Your DMs are closed, how are we supposed to DM you?