C𝐮𝐬𝐭𝐨𝐦𝐞𝐫 S𝐮𝐩𝐩𝐨𝐫𝐭

@misslollyb Apologies for the trouble caused. Once you follow us, we’ll look into this further via DM. @misslollyb

@sainsburys hi there I’m having great difficulty trying to enter my Nectar card number into my shopping/scan app. It is showing Error 34009 or Error unavailable. Then it is telling me that I have made too many attempts. Please can you help as using the scanning tool is helpful.

@Benfalcon9 @Benfalcon9 Thanks for sharing this with us. Please follow our page so we can help further.

@sainsburys since when did it become normal to have to go and find members of staff in your local stores to authorise payments and spend money etc at self service? It’s every single time. I’d go to the standard ‘checkout’ but there is nobody there either! It’s a joke right?

@bemorelinda1964 Appreciate the heads-up. Once you follow us, we can assist you privately. @bemorelinda1964

@sainsburys hello. how comes i ordered a carrot but it was substituted with an onion ? x x I forgot to tell them NO. Help can i get this refunded

@jtedds We’re happy to help. Please follow us and we’ll take this forward in a private chat. @jtedds

@sainsburys Please note @SainsburysFB_YS is a scam account posing as online support. If you could also address my unresolved complaint please.

@lisa8901 @lisa8901 Appreciate you letting us know. Please follow us so we can look into this privately.

@mtlfts We’re here to help. Please follow us so we can message you directly. @mtlfts

Hi @sainsburys, you guys having technical problems? Every time I've gone to checkout online over the last few weeks, it gives me errors - I've tried all browsers, different operating systems as well as iOS apps. Always resolves itself after an hour or so but very frustrating

@Hucksty We've contacted you on your DM concerning your claim. Thank you @Hucksty

Hey @sainsburys you think the box is big enough... just think smaller box, less cardboard used, less space used, more on a lorry less fuel used. Need I go on. Other than the cardboard nothing recyclable... up your game.

@MrTrevMcCarthy Appreciate you bringing this to our attention. Follow us and we’ll get in touch directly.@MrTrevMcCarthy

@sainsburys just been ejected from contact form on your website am resorting to public messaging Alone among your competitors your system won’t process my daily paper voucher, having accepted them without problems since 2008 Will you fix it or just lose my custom? Thanks

@dorsetdj100 @dorsetdj100 Thanks for bringing this to our attention. Please follow us so we can review it via private message. ~JP

@lozzzajay @lozzzajay Appreciate the heads-up. Give us a follow and we’ll be in touch privately.

@jtedds We appreciate you flagging this. Follow our account and we’ll take a look in a DM. @jtedds

@sainsburys Bad weather happens and there is disruption, we all understand that. But why no customer notification if an online scheduled delivery is cancelled / rescheduled? Called day later and still don't know when it will be fulfilled. Manager failed to call back. V.poor :(

@matekoss @matekoss Thank you for sharing this with us. Follow our account and send us a DM so we can review the details. ~Robert

Awful experience with @sainsburys. Just fobbed off. Still don’t know what their Nectar card policy is, I scanned mine for a friend and their assistant whacked my arm out of the way as I did so. Just trying to benefit from discounts. Don’t let anyone else use your Nectar card! 🤛

@TracyArden @TracyArden Thanks for flagging this! Give us a follow and we’ll message you privately. ~Ray

@sainsburys so you have no comment to make?

@sainsburys why in this awful weather is the night pay window for petrol in use at 18:30,in Hayes store,hardly nighttime?No shelter,got absolutely soaked.2 workers,working 1 till between them,took their time.15 minutes stood in pouring rain,when questioned,just laughed.Appalling

@SyJohnEwing Thanks for flagging this. Please follow us so we can continue the discussion privately. @SyJohnEwing ~JS

@sainsburys I see you have rebranded your own dog food the only question I ask I ask is why are you still using PLASTIC? other brands use cardboard ? Can I have the CEO email to address this? Or shall I contact the media ?

@StephenTompsett @StephenTompsett We’re happy to help. Please follow us so we can continue this in a private message. ~PK

@sainsburys Is this a joke? YOU cancelled my order, without any explaination, no apology! You look forward to serving me again? ... I can confirm that your order has been cancelled on sainsburys.co.uk.  You don't need to do anything else and you have not been charged.

@mishcamucka @mishcamucka We’re happy to help—please follow our account so we can take this forward privately. ~Randy

@TracyArden @TracyArden Thank you for flagging this for us. Please follow our page so we can review it in a direct message. ~Bradley

@Tabithaistrying @Tabithaistrying Thanks for raising this. Follow our account to connect privately and resolve it. ~Dave

@sainsburys Please can you tell me if your commitment to higher welfare chicken has changed?For my online shop there is no organic, free-range or cornfed chicken legs/thighs/drumsticks available at all. I can only get organic breasts, or organic/free-range whole chicken. Why?

@jill_hambley @jill_hambley Thanks for flagging this. Please follow us and we’ll continue in a private message. ~KK

@sainsburys there was an item missing from my delivery today. Please advise how I claim a refund.

@mydogisafreak @mydogisafreak We’ve got it from here. Please follow us so we can reach out privately. ~Nicah